Andy Heinzer Atlassian Team

@Tomasz Pabich and @Steve Terelmes Thanks for your interest in this thread. I would invite you to please review our Atlassian Community guidelines for Marketplace vendors and Solution Partners. In my view, Dana's request was pretty clearly seeking end user recommendations and not the solicitations of solution partners…

@Iurii Sokolov Please take a look at this kb, Migrate local group memberships between directories I believe it has some steps you can take in order to copy these user accounts and their permissions from your existing directory in Jira, and then make use of the third party plugin Jira Command Line Interface to help bulk…

For the jira-application.properties file, to the best of my knowledge this file is only used to tell the application where the home folder is located. Since Jira is setup to have 2 main folder paths, Installation folder, and a Home folder, this file is kept inside the $JIRAINSTALL/atlassian-jira/WEB-INF/classes/ folder. As…

This part of your configuration looks ok to me. Jira is expected to try to reach the base URL from the application itself. In some environments, the network interface the Jira application is using isn't able always to make outbound network connections to addresses like the base url. In cases like that the site can still…

I think I understand what has caused this behavior. It is likely that the project key in Jira has changed for this project from XAB -> XZY. This would explain why the issue numbers are the same, but the project key appears differently. One of the other side-effects of editing an existing project's key is that Jira leaves…

@Alin Ghita 7.12.2 is known to have a different bug that causes your reported behavior. Please see https://jira.atlassian.com/browse/JRASERVER-67974 for more details. I understand that this thread appears similar to your problem, but the root cause of each is very different. From that bug page: Workaround * Open…

Thanks for posting back with the solution you found. 

Are you using Jira Cloud or Jira Server? If Jira Server, what version of Jira are you using? In my testing of both current Jira Cloud and Jira Server 7.12.1, I am able to paste an image in my clipboard into the comment section of an issue. In Server, it appears inline immediately. In Cloud, I am prompted to use attach…

It's very difficult to say for sure what would cause this behavior with just this information. In my experience there tends to be something else happening in Jira during this process. I have seen 3rd party plugins to Jira that could cause a similar behavior. So what I would recommend would be to recreate this problem, note…

You could migrate users from a delegated LDAP directory to the Jira internal directory as per the instructions in Migrating users between user directories. But please understand that this form of migration will delete the user accounts in LDAP and add them to Jira internal directory if successful. That usually is not…

Your curl call does not actually indicate what kind of REST call you are making (GET, PUT, POST, etc). But I am also concerned that your headers are not in quotes like they are in the examples on https://developer.atlassian.com/server/jira/platform/basic-authentication/ Could you try to make your call look more like this…

From your error message, it looks like your database is using an unsupported collation. This error would indicate this: Caused by: java.sql.SQLException: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8mb4_general_ci,COERCIBLE) for operation '=' As for how to correct this, it depends on your situation. If…

In Jira you have the options for read only, read only with local groups, and read/write when adding an external user directory to Jira. Regardless of which of these options you select, Jira has the ability to also sync the group memberships that exist in Active Directory / LDAP. That is why these LDAP groups can appear…

At the present, this is not possible to do. The reason being, Jira does not record the date or time when a filter was created within the database. You can see this for yourself in the Jira database if you query the searchrequest table: select * from searchrequest; The only thing I can think of that might help here is the…

It is possible that you have Jira setup without a configured SMTP server, that you can't reset a user account's password this way. Or that if you have connected Jira to an external directory, such as LDAP, it may not be possible for Jira to reset this account's password via the email reset anyway. If you need to recover an…

Perhaps you have a service desk project on this instance that has enabled public signup. In which case, any message sent to your inbox of that project could have the ability to create a new account for that unique email address. If that is the case, I would recommend that you go into your User Management page (Gear Icon ->…

It is possible that this is a false positive, but it's difficult to say that for sure. What version of Jira are you using? Is your Jira utilizing a reverse proxy and/or SSL? I am curious if you can share what URL your Jira site is accessible at, say something like jira.example.com and then see if that is set as the current…

Ok, thanks for that info. For the problem of the reporters always being listed as your account, there have been changes made to the accounts in Jira Cloud a few months back. In doing so, you can't create new user accounts this way on Cloud. One way around this would be to have your users create their accounts in the system…

It looks like you have at least 8 user directories in Jira (1 internal, 7 external). You might have more, I can't say for sure from just that one screenshot, but you have at least that many. If you added the same user directory to Jira 7 times, and it is syncing the same user groups, each directory have their own groups.…

Even if you're a system admin in Jira, you won't be able to see all the filters created by all users. Only if that user shares the filter with you, can you even see it. If you're using Jira Server, I think one way to help identify this would be to go to the SQL database for Jira and then use a SQL query to find these…

There exists a major bug in that specific version of Jira (7.12.2). For this reason that particular version of Jira has been pulled from our download site. Please see the details on this bug in https://jira.atlassian.com/browse/JRASERVER-67974 While I have not seen any reports like yours, it is possible that the problem…

Are you looking to transition an issue via REST into a new state (for example, change the issue status from something like 'to do' into some other status, like 'in progress')? If so, then you can do this via the rest call POST /rest/api/2/issue/{issueIdOrKey}/transitions However perhaps I am misunderstanding your request…

Not sure I understand the problem here. Could you please try to answer these questions to help us better understand the issue here? * What versions are each Jira using (source and destination)? * What export/import methods are being used (project xml backup, CSV, other)? * How exactly does the data look to be mixed up? An…

Are you using Jira Cloud or Jira Server? I ask because there are different things to check next depending on the platform you are using. If using Jira Server, I would expect that you have a 30 day trial license to let you use Service Desk. Whereas if you're using Jira Cloud, I believe you can activate Service Desk and only…

It's difficult to say with just that information. What you could do if you have access to the SQL database, would be to run a SQL command such as select * from cwd_group; This will return to you all the groups listed in the Jira database. I would suspect that you have connected Jira to one or more external user…

Hi Drew, Very recently Atlassian started to deprecate the DVCS plugin for use in connecting Jira Cloud to Github repos. Previously this was an Atlassian system plugin that has been used to connect to Github's service. In it's place, Github has created their own plugin/app to handle these kinds of connections from Jira…

Hi Phil, Thanks for reporting this problem. I have not found any other reports of this problem yet, but I was able to reproduce this problem in a Jira software project in my own Cloud instance. So I created a new bug for this over in https://jira.atlassian.com/browse/JRACLOUD-70697 I would recommend watching this for…

Hi Isaac, Thanks for detailing the problem here. I was able to partially recreate this scenario in my own Jira Cloud site. However when I removed my profile picture in my case, it actually did appear to be removed from the entire site. That is, until I logged out and then logged back into my Cloud site. At that point the…

When did this problem start? Is this a fresh install of Jira? Did you recently attempt to upgrade your Jira? It feels like this kind of error is one that can happen when you try to upgrade Jira, but there appears to be a problem on the backend where the SQL data is stored. If this was an upgrade, let us know what version…

I would invite you to create a new thread for at least question #1 and #3. In my view, these follow-up questions are not clearly derived from the initial question, and it won't likely be helpful to other users that might search to find this thread in the future. I would be happy to try to answer your upgrade questions…