Andy Heinzer Atlassian Team

Hi @harsh0707051 Thanks for reporting this to us. This repo has been taken down.

Hi @Ahmet Kalkan I understand that you have some users that cannot reset their passwords. I tried to lookup which users this might be, but I cannot see the details of your site, and it doesn't appear that these users are on the same email domain as you. You could try to navigate within Jira to Settings > System > Admin…

Hi Sam, I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1095117 I think it would be best to follow up there so that someone from the JSM support team can take a closer look at your environment. Thanks Andy

Hi, Sorry to hear about this problem. We are tracking this problem over in https://jira.atlassian.com/browse/API-754

Hi @김구영 I tried to recreate this problem on my own android, running version 2025.2.0.37751-20250107, but so far it seems to be working as expected for me. I did notice that when I take a picture, I see that white circle only very briefly, (less than one second). In your screenshot it seems like that might indicate that the…

Hi @Jeanne Schock There is currently an experiment that some Jira Cloud sites are a part of called "Issue Deletion 2-step process". I believe this experiment is responsible for the change in deletion behavior here. If this change poses a problem for you, please create a support case with us and request to opt-out of this…

Hi @Benjamin Thanks for that screenshot. This appears to be a business type project. As such these projects don't have use of Jira Software/Agile boards which do have quick filters that can be configured in the board settings. For business project boards like this one, there are currently limited options for the quick…

Not all users can utilize the Technical support option. For example non-admins of paid plans, or all users of free plan sites only have support here in Community. However you could possibly change to use a different option such as "My account" as a means to reach our customer advocate team.

Hi @정다희 I see you have created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/74/GROWTH-101114 I would recommend following up in that case with some additional information about which Atlassian Cloud site this is for. From what I can see, as a site-admin you should be able to change the…

Hi @Susan Reed I took at look at your site in https://jira.remedly.com/ from looking at that site, I can see this is not an Atlassian Cloud site. Instead this appears to be a Jira Server or Jira Data Center edition product. One way to tell is that there is a version number at the bottom footer to help identify the version.…

+1 to Trudy's approach. It's not obvious where your project is from this view, but that view at least can tell you more about which sites you are a member of: Projects exist within a site, but the site lives inside an organization. You'll need to visit the Atlassian Cloud sites you have access to first to locate your…

Hi @srodionov I can see you have a Cloud site that was deactivated on 28 Dec 2024. That site will remain in the deactivated state for up to 60 days. This retention period is explained in Track storage and move data across products . After that point the site will be deleted. Once that site is deleted, only then can you…

Hi @Dave Gibbs I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1093095 Someone from our support team should be able to reply to you there with some more information. Andy

Hi @Sam Terezakis I understand that the automation is not working as expected here. Part of that appears to be due to the conditional used. The comparison seems to be looking at the default "Approvers" field. However in your example you appear to have created a "Test approver" field instead. Adjusting that might be all…

@Allan Oliveira Marinho Could you share with me the Atlassian Account Id here instead? Steps to find that Id value are in https://community.atlassian.com/t5/Jira-questions/how-to-find-accountid/qaq-p/1111436

Hi @Allan Oliveira Marinho I took a closer look at your domain and I found 2 users that have recently had a number of bounces. In both cases, the SMTP server responded with: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or…

Hi @Sarah McMurray If I understand correctly, you are expecting to see the project trash, but unable to do so. I can see that you are an admin of one site, but it seems you are not an admin on two other Cloud sites. Could we start by trying first to confirm which site you are doing this on? From your screenshots, I can see…

Hi @David Cuenca Tudela Sorry to hear about this error. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1092414 Andy

Hi @nikitakornilov I see you created a support case in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3343725 Someone from the customer advocate team has updated that support case with an explanation. I would recommend following up in that support case if you have further questions or concerns about the…

@tmelo I reached out to my team about this. They indicate there was a change to the recover code aspect, in which there was a 10-15 minute window where there might have been 8 digit codes generated, but the login form was still restricted to accepting 6 digit values. This should be corrected by now. If this is not the case…

Atlassian maintains a list of invalid email addresses. If when our cloud services attempt to send a message to an email address, if that destination SMTP server provides a specific response that indicates that the email address in invalid in some way, that address is added to our suppression list. As such, Atlassian will…

Thanks for reporting it to us, the repo has been suspended.

Thank you for reporting it to us. The repository has been suspended.

Both repos have been suspended. Thank you for reporting it to us. Andy

That abuse mailbox will never respond to submissions. But the info sent there is reviewed by our anti-abuse team. The repo you reported has been suspended. Thank you for reporting it to us. Andy

Hi @Paul Hamel It appears that Jira Service Management has been removed from this site since August 2024. You will need to have a JSM subscription (Free, Standard, or Premium) to be able to use the JSM features here. The project and data itself still exists on the site, and you can see most of this because you have a Jira…

Hi @Selin Özden I took a closer look at your site, but the error I found there is unusual. I did find another support case that seemed to indicate that there might be a network restriction on your side that might be responsible for this. From that other case, it seems that the solution was as follows: * Internal…

Hi @Thiago Melo Your domain has been claimed within an Atlassian organization. This allows your organization admins to manage accounts that have them email domain. As such your organization admin can enforce 2FA. But checking your account here in community, and the other account without a +, neither appear to have 2FA/MFA…

Hi @NGP I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1090105

Hi @Anja Bresemann I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1089536 Our JSM support team will likely want to gather more information about your environment to better understand the problem here. Andy