Andy Heinzer Atlassian Team

Hi, If I understand your concerns here, you are looking to understand how much time is expected to take between a commit in github and when that commit shows in Jira. The DVCS integration in Jira works in two ways: * Jira will sync on a default interval of every 60 minutes with github/bitbucket repos that are connected to…

Awesome, glad to hear that helped. In hind sight, I should have mentioned that I tested this on Jira server 8.4.2, which is the latest version of Jira Server as of today. It is possible that other versions of Jira, both past and future could have different element names, and as such might need a slightly different CSS…

Hi Tejas, If I understand your concern here, you are looking to create your own help menus for fields in Jira Server and in turn do not want to the default question mark icon to appear that can link users to some help pages instead. I found that I could hide these elements on the page by adding a custom CSS script in the…

Hi Tony, Sorry to hear that didn't help. I'm afraid I can't find anything else just yet that might explain this behavior. So I created a support case on your behalf. You can see this in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-521836 As a site-admin of a Jira Cloud site, you can create these…

Hi Neil, Thanks for letting us know what the solution here was. Let us know if you run into any problems.

Hi Raynard, If I understand your problem here, you have created method to update a field in Jira using a listener that looks upon an issue's epic link field for changes, however this is not actually working in Jira when trying to implement this. I suspect that you are likely affected by a known bug in Jira Server. Please…

Hi Tony, I understand that you are trying to add a group to a security role in Jira Cloud, but are unable to see that group name. I tried to recreate this problem in my own Cloud site, but so far I have been unable to do so. I am curious to see if perhaps there is something in your client environment or Cloud environment…

Hi, Sorry to hear about this problem. I have not seen this specific error before, but thanks for detailing all the steps you have taken so far to try to troubleshoot this. What I would recommend next would be to try to disable each of these user plugins in Jira, one at a time and then see if you can edit these…

Hi @Anandaraj M Thanks for the additional information about your use case here. In your Phase 2 steps, the user email addresses need to be exactly the same in the new user directory (not just similar) as the existing accounts in the current directory in order for them to be linked up when you sync this new external…

Hi Marco, I understand that you are seeing a very long load time for Service Desk pages in your site. While it appears that you have tracked this down to an 11MB batch.js file, this is not something that I see in my own Service Desk site. So I think you are probably correct that there is one or more plugin for Service Desk…

Hi Richard, I understand that you have just setup Jira, but that you are unable to login. What seems very strange here is that entering a bad password should have Jira give some feedback that the login was invalid. The way you describe it would tend to indicate that either the HTTP request is bad in some way, which seems…

Hi Justin, This particular issue only applies to Jira Server. We do not have a corresponding bug report for Jira Cloud for this specific root cause to the best of my knowledge. If you are seeing this happen on a Jira Cloud site, then we would want you file a support request on this over in…

Hi Dave, Sorry to hear that you are having performance issues with Jira Server here. Thanks for detailing the specifics of your environment here. First I should start off by letting you know that the specific version of Jira you are using right now (7.7.1), is known to have a number of performance problems for very large…

Hi, I see that you are setting up Crowd and have some concerns in regards to making sure that other applications such as Jira or Confluence will always be able to reach the Crowd application in a situation where the server address could be changing. The additions of using SSL and what appears to be more than one reverse…

I'm not sure if your method is wrong exactly. But perhaps it is pulling back unexpected user account records. I could see a scenario where your query could be pulling back a username from an unexpected user directory. If you have multiple user directories in Jira and they contain the same username, it's possible your…

Hi Tim, Thanks for providing the detailed steps here. With these I was then also able to replicate this problem. I agree this is a bug in the way the visual editor in Jira server is working. It seems that it is incorrectly applying that caret ^ character here on that next line. In my research of this problem I came across…

Hi Jens, Sorry to hear about this import problem with Confluence. We have seen this particular kind of error before. Atlassian support created a knowledge base article in order to help users like yourself get past this problem. Please see Confluence site XML import fails with "duplicate key" error for more details. There…

Hi Matt, I understand you're running Jira server in the 7.13.8 version, but you are looking to upgrade the applinks plugin to a newer version. The specific applinks oauth version you ask about is bundled with the newer Jira 8.1.x - 8.4.x versions today. Unfortunately, Atlassian does not have a means for Jira admins to…

Hi Prashant, I see that you are looking to be able to delete inactive workflows using the REST API. To the best of my knowledge today, there is no Jira Cloud REST API that does exactly that. There is an existing feature request for this over in JRACLOUD-41356 - Deleting workflows through REST API. While there are endpoints…

Hi Dmirtril, I understand you are seeing this mixed-content error message in Jira. The nature of this message indicates that there is likely somewhere within Jira that is not yet configured to use HTTPS here. * First I'd want to check that the administration panel in Jira is configured to use this https address. You can…

Hi, I see that you are looking to automate a restoration process of Jira. It is true that the database settings Jira has are kept within the $JIRAHOME/dbconfig.xml. However a fresh installation of Jira won't automatically know where the $JIRAHOME/ directory is. Take a look at the Jira Server Important directories and files…

Hi Neil, Yes that is the XML backup zip file that Jira will create. There are a couple of different ways to try to proceed here. I will try to explain so that you're not having to do more work than necessary. I understand that the current database now has the license key here as well. But since that XML backup does not…

Hi Steven, I see that you are looking to be able to see your Jira issues and their field values from a SQL query. It can be kind of tricky to build a single SQL query to gather all this information, mostly because different plugins to Jira can store their field data in completely different tables. But also because lots of…

Hi Mike, I see that you're getting a 404 error when trying to integrate Jira Server with Github enterprise. The fact that you can reach both sites from the same browser session is good information to have. We can understand that at least your client machine can reach both sites at their respective addresses. However, we…

Hi, I understand that you have Jira Cloud and want to learn more about using AD FS with it. Atlassian has recently published a guide that will be helpful here. Please see, Configure SAML single sign-on with Active Directory Federation Services (AD FS). In order to use AD FS with Atlassian Cloud, you will need to subscribe…

Hi Tim, Sorry to hear about this problem. While I have seen other documented bugs around spacing in bullet lists in Jira, such as JRASERVER-33394, I have not yet found this specific bug documented that you describe here. I tried to recreate what you described in my 8.4.1 test instance of Jira, by adding a comment, and…

Thanks for the great summary! I'm sure it will help others that run across this.

Hi Chris, Thanks for this info. I can feel the frustration here. It sounds very irritating. I will try to see if I can reproduce this on a Windows 10 environment. If you are copying this from a specific document, I'd like to take a closer look at the document itself if possible. If this was happening when you were typing…

Hi Neil, That key you applied looks good. So restarting Jira should have let it get past that error. Since it looks like you're using an Oracle database, the only difference here is that you might have to issue a SQL 'commit' command after doing the SQL update command in order for that change to stick in the database.…

Hi Lukaz, I see that you are looking to better understand the user key values that Jira server will use when user accounts are created. That link you cited was specifically posted for documentation space called 'preparing for Jira 8.2'. In that page it explains that the default behavior in Jira 8.3 and before is to use the…