Andy Heinzer Atlassian Team

Hi Brian, I can see that your are wanting to order the JQL results for both epics and issues in the epic in a hierarchical layout. However it turns out that it's not possible to do this today in the case you have explained here. I will try to explain more about why that is. The problem comes down to the way that JQL is…

Hi Swati, I see that you are having a problem with a connector when Jira starts. It's difficult to say for sure what the cause is here with the information we have now. I understand that this AJP connector did not initialize when Jira started, but as to why? Well I would expect that this error generated a stack trace, as…

Yes, but it has to be done by someone that is an admin of that project. As an admin, you can visit this board and then you'll see the group by option. They can then select to group by Subtasks. Like this: But if your account is not an admin of that project, you won't see this Group By: option on the board.

Hi Archana, Glad to hear you got past the first error. That does appear to be the correct format for trying to setup this mailbox to work with Jira. So I'm afraid I don't know what could be causing the logon failure message you are seeing here. I'm curious to learn if a different Host name might be needed here to make this…

Hi Kaviraj, I see that you're using the automation for Jira plugin in order to automatically assign even numbered issues in this project to a particular user. Your regex query is close, but I can see why this is not working. Trying using a regular expression of ARTPSD-[0-9]*[02468]\b This will match all issues in that…

Hi, I understand you're looking for some more documentation on how to setup Jira to use SSL. For an nginx reverse proxy setup, I'd recommend Configure Jira server to run behind a NGINX reverse proxy. While it is based for an http proxy, it does have some additional details about setting up SSL on the proxy itself and how…

Hi Anthony, Sorry to hear this menu is hard to find. You're not alone here. The problem I think comes in regards to users that have organizations created in Cloud or manage more than one Atlassian Cloud site on that account. When this happens, visiting the admin.atlassian.com page looks slightly different. Sort of like…

Hi Jamil, I see that you appear to have duplicate work log entries here. I have not yet seen this problem before, and I can't seem to find any other reports of this. However I'd like to try to learn more about your environment here. * Are the worklogs in this case being entered from the More -> Log work menu? Or are the…

Hi Verzakov, This is a rather unusual error to see. The REST endpoint being referenced here is not a public endpoint rest/api/2/issue/null/subtask This is an internal endpoint. But where the null value exists, this is actually expecting an issuekey or an issue id value be passed to this endpoint. The fact that it seems to…

Hi Ron, Estimations are an integral part of tracking velocity, which is a key metric of using the Scrum methodology. As such, I believe this is by design. Since Jira Software users are the only ones that have access to the Board itself, it makes more sense that this is the location where estimations could be managed. Since…

Hi, Sorry to hear that you are seeing this error. It would appear that Jira is unable to either create a new or replace an existing entry in a table in the Jira database. I would be interested to see if perhaps there are more than one entry in that table with this job_id. Could you try to run the following SQL command to…

Hi Jeanie, I was testing this out. As a site-admin account I can't reproduce the problem. But when I login as an account that is not a Jira site-admin, I was able recreate this exact problem as well. It seems that only a Jira Admin can set the project category, but even so I would not expect that a non-admin account…

Hi Mackenzie, I understand that you are looking to move a number of issues between projects in Jira and are curious to understand how the development data (pull requests, commits, branches, etc) will be affected by this move. I don't think you have anything to worry about here. It is true that moving issues between…

Hi Sarah, I see that you are looking to be able to see subtasks on a nextgen board. Currently nextgen users that are not project admins cannot choose a group by setting. Only admins can do that. However if an admin does setup a board to use the group by: subtasks option, then all users that subsequently load that board…

Hi Joe, I see that you are trying to make some REST calls to Jira Cloud using python here. I understand that the old script used to work, but I suspect that the Deprecation notice - Basic authentication with passwords and cookie-based authentication likely is affecting this request attempt. Eventhough it looks like you're…

Hi Alejandro, I see that you are wanting to be able to see subtasks as a card on a next-gen board. There seems to be some confusion over this feature. In the current Next-gen cloud software projects, only board admins have the ability to set the Group By feature. While non-admins don't have this group by function, if an…

Hi, I understand that you are looking to change the user that runs an automation action in Jira Service Desk Cloud. From translating the error message it appears that the user account you are trying to select here does not have the rights needed to be able to perform this action. In order to transition or work Service Desk…

@badana.teja For that use case, you don't need to use javascript to do this. This is something you can do as a workflow property. Check out the KB Issues are Editable In Closed State By adding that property to the workflow and then publishing the workflow, issues in that state that use that workflow will not be able to be…

Hi Juan, The steps we have above are specifically for using Atlasisan Cloud. In those cases, the URLs will be either atlassian.net or a jira.com domain. In your case, it looks like a non-Atlassian Cloud domain. Meaning that this is likely running a Jira Server and not Jira Cloud. Atlassian offers our Cloud sites the…

Thanks Dmitry, I created a bug for this problem over in JRACLOUD-73533.

Hi Sebastian, I'm not sure I understand what webhooks would have to do in regards to the initial reported problem here. I did not realize you had a support case yet. In this case, I think it might be best to continue to work that support case, since Community doesn't really have the tools for securing your private data…

Hi, I understand that you're trying to update the Jira Software application from within the Jira web interface (Cog Icon -> Applications -> Versions & Licenses). However this method to update Jira Software is dependent upon having specific versions of Jira Core already installed. You don't need to license Jira Core as long…

Hi Alex, If I understand your request here, you're looking to find out the number of times that a description has been changed for an issue in Jira. Within Jira itself, I don't believe this is something that the native JQL search can tell you. You could bring up each issue and then click the History tab to manually review…

Hi Jon, I understand that you are trying to import issues with the CSV import in Jira Cloud. In this case, I'd actually recommend that you create a support case for this problem by going to https://support.atlassian.com/contact/ select 'technical issues and bugs', Jira, Cloud, and then enter your Cloud URL here. I can see…

Hi Swati, I understand that you have set the batched notification in a Jira 8.5 version to be enabled and set to one hour. However it appears that restarting the server has somehow caused this value to be changed. I tried to recreate this problem in my own environment, however so far I have not been able to repeat the…

Hi Luiz, Sorry to hear about this problem. I have seen similar problems in regards to when user profile timezones do not align to the system timezone that Jira is currently using. Hence most of the time I see this problem it happens because when a user selects a date for due date for example, Jira might only show the date,…

Hi Dmitry, Thanks for reporting this. I have been looking into this problem, but I have not yet found any other reports of this yet. I was not able to recreate this problem in my Chrome browser, but I found that I could somewhat see this problem in my version of Firefox (69.0.3). This apparent clipping along the horizontal…

Hi Sven, I'm not sure why you would be getting different results than me here. Are you trying to use this JQL query as a quick filter to the board? Or are you getting this error when in the issue navigator page (which would have a URL such as http://jira.example.com/issues/ )? The Quick filters of a board are not going to…

Hi, If I understand the scenario here, you're creating an XML backup of your production site, and you intend to restore that backup to a different Jira installation. Restore an XML back in Jira is an overwriting process. In which case, new data is entered into the test Jira instance database. Once that data is entered the…

Tetris is a great game. I recall the first time I got to play it. My father brought home a computer from work, it was a Compaq Portable III - a 20 pound giant computer by today's standards, with an orange LCD screen. It was lots of fun. I think I could spend hours telling you about my favorites, but here is a very…