Andy Heinzer Atlassian Team

Hi, I understand that you are creating your own workflow in Jira, but that in the process of doing this you are seeing duplicated statuses in some manner. I am not clear though on exactly where you see these duplicates. I would like to better understand this problem so I have a few things to ask of you here. * You…

Hi @Andrew Mainland Believe it or not, but your comment to this thread is what spurred further investigation into this bug. I revised that bug ticket because I did some more research here and I found that this bug was not limited only to affect one or two languages as originally thought. In turn, this changed the priority…

Hi, Sorry to hear about this problem. I know it can be frustrating to see an error message like this. I understand that Jira is not starting up correctly here. From the error log you posted, I can see the error of: Caused by: java.io.IOException: Unable to delete file: D:\JIRA Service Desk HOME…

Hi, I understand that you want to remove something from within Jira. However I have to admit that I do not fully understand what flags means in your case. Jira does not really make use of the term flags anywhere I know of. So perhaps we should start by first better defining what you mean by flags here. * Are these flags…

Hi Gerald, I understand that you are looking to use Jira Server with an Amazon RDS Postgresql database, and then also use this database in a manner where the database will have replicas of itself in different zones. This might be possible to do, but this is not something that Atlassian would support for Jira Server. Please…

Hi Flo, I understand you are looking to find more information on when this particular endpoint will be removed. We have a part about such changes to REST API resources I recommend over in Atlassian REST API policy. The minimum period of time appears to be 6 months between deprecation notice and when this endpoint will…

Hi, I understand that you're using Jira Server and want to prevent your Jira users from entering in more than one value for the fixVersion field on an issue. Certainly, you could use a version select custom field here to only allow for a single version value in that field per issue. However many of the default reporting…

Hi @harish287 I understand you are using Jira Service Desk and are looking to be able to retrieve customer data based off their phone number via the REST API. Natively, Jira Cloud and Jira Server do not store a user's phone number anywhere in the account information. So this is not typically something we can typically find…

Hi Dmitry, I understand that you want to grant customers access to the Jira Service Desk REST API. It sounds like you might have added these users to the jira-service-desk-users group or equivalent user group in Jira Cloud. Doing this makes those users Jira Service Desk Agents, and grants them access to the main Jira site.…

Hi, I understand you are using the Jira Cloud app for Mac OS Catalina (10.15.x), but are not seeing the projects you expect. This application should let you connect to any Jira Cloud site to see your issues and projects there. So I am not certain why you would not be seeing these yet. In the bottom left corner of that page…

Hi @eirens Thanks for clarifying that. You are correct, that is an epic link after all. Sorry to lead you down the wrong path there with an version name. I thought I was on to something there. I have been trying to reproduce this issue, but so far I can't seem to do so. I would be interested to learn if there is perhaps…

Hi Zowie, I understand that you want to be able to automate the move action of an issue in Jira Cloud. This is not possible to do within Jira Service Desk Cloud today. There is an existing feature request for this over in JSDCLOUD-5748. I did come across one possible workaround documented by the Automation for Jira add-on…

Hi, Sorry to hear that there are problems with getting Jira running here. I understand you have recently renewed a license, but are so far unable to apply this new license to Jira. I can see that the log snippet you included is indicative of trying to access Jira using HTTPS on an endpoint that is not yet HTTPS enabled. So…

Hi Patrick, I understand that you want to connect your Jira Cloud to your Bitbucket Server instance and are looking for ways to do this. I believe you are referring to the AWS plugin AWS Service Catalog Connector for JSD. This is a free plugin, but it is only available for installation to Jira Server and Jira Data Center…

Hi, I understand that you want to be able to import a CSV file into Jira that contains link issue data. I would recommend reading our KB In Import issue links from a CSV File in Jira server. In order for this to work, you need to setup your CSV file to have columns that will relate to the directional link type (examples…

Hi, I understand that you are trying to access Jira on that Cloud site URL, but I am unclear as to what error you are seeing here. Is this still a problem today? From looking at some internals that I can see, it looks like you have been able to login to the site recently since posting this. Just curious if perhaps your…

Howdy, I came across this post in the process of cleaning up some old posts here in Community, and I found it without an answer yet. Please accept my apologies for the very long time-frame between question and answer here. I understand you want to setup a new user so they only have access to a single project in Jira. While…

Hi, In the current versions of both Jira Cloud and Jira Server, this is not currently possible to hide these issues from the release notes. There is though an outstanding feature request for this ability for each platform in JRACLOUD-7835 and JRASERVER-7835 respectfully. I would recommend that anyone that comes across this…

Hi @Craig Rodrigues Thanks for the heads up here. I'm not sure who exactly owns this repo, but I was able to reach out to some follow Atlassians about this problem. It looks like this change has now been merged into the master branch. Apologies for the great delay here, and thanks again for asking about it. 

Hi Tadas, I see that you are getting an error when trying to create issues on a Jira Software board. Sorry to hear this. I did some research on this particular error. While I have not found any existing bugs about this error, all the other cases I found about this seem to be caused by a local environmental difference. It…

Hi Sergii, I see that you are trying to setup Jira server with a MySQL database but running into some problems in the process. First off, you are correct, MySQL 8.x is not yet supported by Jira server. You can see a list of the supported platforms over in…

Hi Cody, I did not mean to discount next-gen projects in my response. Since next-gen projects don't have a separate set of REST API endpoints in Jira, I still feel that the JRACLOUD project is the appropriate location to create this request. You might also want to watch the ticket JSWCLOUD-17157, as it does appear to be…

Hi Cody, I understand that you want to be able to create issues in Jira via the REST API and be able to suppress notifications during this in a Jira Cloud environment. At the moment this is only possible by modifying the notification scheme before the issues are created to eliminate notifications for the entire project.…

Hi Viktor, In next-gen projects, the only way currently to see sub-tasks on a board is to use the group by function. I understand this method of view sub-tasks is undesirable in your use case. Viewing sub-tasks on a next-gen board is rather limited in this regard. These issues do not operate like other issue types in…

Hi Sheena, If I understand the problem here, you are trying to use this iPad app called Board for Jira, but you are unable to login here. While this app is not something that Atlassian directly supports, I took a closer look at the details about it from that link above. On it I found that it states it was created to be use…

Hi, Sorry to hear about this problem, however I don't believe that Atlassian has taken any intentional action here to remove backlogs here. It looks like an error has occurred on that page. I looked into your account, you are the site-admin of this Jira Cloud site. At the time you posted this problem, it looks like your…

Hi Andy, I see that you're using Atlassian Cloud, you have free Jira Core, but you are not using it and want to know what impact removing this from your site will have. The answer to this might be slightly different between Jira Cloud and Jira Server versions, so I'll try to answer both. For Jira Cloud: You can remove this…

Hi, I understand that you're using Jira Server, and expecting to see Roadmap features. However I am confused by this, because the Roadmap features are currently restricted to only exist within Next-gen projects that are only available in Jira Cloud (not server). More details on the Roadmap feature, and how it works in…

Hi @eirens I see that you noticing these two different names are being represented very differently on cards on this board. At first I thought that perhaps this difference was due to the differences between Classic Jira Software projects and next-gen Jira Software projects. It is true that Next-gen projects have different…

Hi @Marlene Kegel - codefortynine Thanks for proposing a solution here for Cloud. However I have to ask that you review our Atlassian Community online guidelines for Marketplace vendors and Solution Partners. Specifically, it is against our guidelines to necropost on these threads older than 6 months for the purpose of…