Andy Heinzer Atlassian Team

Hi Alik, I understand that you want to be able to hide the votes on Jira issues in your Jira Server 7.12 version. It is possible for you to do this, even without Scriptrunner. Jira Server has an announcement banner, which will let you include HTML or scripts that can be used on all Jira pages. This feature is not available…

Hi Lavanya, I understand that you are using Jira Cloud and want to find all the times that a custom field changed values for a particular issue via the REST API. This is something that our documentation on Get issue GET /rest/api/3/issue/{issueIdOrKey} can help with here. In this case, I believe you will want this request…

Hi James, I understand that you are using python to make REST calls to a Jira Cloud site and that sometimes these are failing with an error such as decryption failed or bad record mac While I have not seen this specific error in relation to a Jira Cloud site before, I did find at least one other support case with this…

Hi Shruti, I understand that you have two different custom fields, each that only currently exists within the context of a single project. And that you want to make one of these fields available to another project, without losing the data in that field, and then sync the values from the second field into this first field.…

Hi Ashok, I see that your Cloud site-admin created a support request for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-555300 It appears that you were included in this case, so you should have access to it. Not all Cloud feature flags can simply be disabled. However in this case it was…

Hi Benjamin, I see that you are using the REST API for a Jira Cloud site, but it appears there is a problem trying to change the assignee of an issue there. There are actually a couple of different factors here I think are contributing to the confusion here. I thought I would document my troubleshooting steps here to help…

Hi, I understand that you're currently using Fisheye/Crucible with Jira. However you are looking to start using Git, and want to be able to see those Git, pull requests, commits, branches that contain Jira issue keys as well. Jira should have no problem being able to display this developer data from multiple sources…

Hi, I understand that you are migrating from ZOHO to Jira Server and are looking to make sure that your server running Jira has sufficient resources here. I recommend checking out our KB in Jira Server sizing guide. It has some details on how to categorize your deployment. In your case, I suspect your system will be either…

Hi, Apologies for the late reply here. This was actually a documented bug in Jira Software. This bug is detailed by Tarun's included link in JSWSERVER-12299. The good news is that this bug has since been fixed in Jira Software 8.4.2 and 8.5.0 and higher versions. If you're Jira Software Server version is below one of these…

Hi Jason, I see that you have created some customizations to Jira Server here in order to be able to serve up some help documentation on your network isolated Jira site. Sorry to hear that this has been a problem with updated Jira versions. I don't know the exact details on why this behavior changed. I have not encountered…

Hi @Jason_Macer Sorry to hear about this problem. Our Marketplace site is currently listed as having an outage incident that appears to have started yesterday, when you posted this. More details in https://developer.status.atlassian.com/incidents/3x7vrj8p2j5x This is most likely the cause of this error within your Jira…

Hi everyone, Just wanted to make sure this thread has an updated response from Atlassian. This week Atlassian made a difficult decision to cancel in person Atlassian events through the end of June. This means that Summit 2020 will not be taking place in Las Vegas this year as originally planned. More details can be found…

Hi @AptivUX2 I understand that you're looking to use our Atlassian Cloud products and want to be sure that your data remains in Germany. "Data residency" is the term we used to describe the feature you are looking for here. As of today, Atlassian does not yet have the controls in place to let you choose to do this. But…

Hi, Sorry to hear about this problem. If I understand correctly, you're trying to create a new KB from within Jira to a linked Confluence site, but you're not seeing the template you created there. I ran across a documented bug that I think fits this behavior over in CONFSERVER-59383. I would be interested to learn what…

Hi @Shawn L There is an existing request for this. Please see * JSDSERVER-4102 - For Jira Service Desk Server * JSDCLOUD-4102 - For Jira Service Desk Cloud 

Hi, I understand that you have unexpected Confluence pages appearing in the activity feed of Jira Issues. I did some searching about this problem and I came across only one other report of this over in JRASERVER-65329. It seems that this has been documented to happen when there exists an application link from Jira to…

Hi, It looks like you're trying to use a JAVA API call here of some kind here. However there were changes made to Jira Cloud last year that tend to prevent a number of calls that directly involve a username. More details in Deprecation notice and migration guide for major changes to Jira Cloud REST APIs to improve user…

Hi John, If I understand the problem here, you are trying to create webhooks based on when Jira Cloud creates a new subtask, but that appears to be sending the incorrect issue key. I would like to try to learn more about your setup and environment here to try to help. Are you use the post-functions in the create transition…

Hi Alexander, I understand that you want to use the REST API in Jira Cloud to change the details of which user logged work on an issue. However I do not believe this is technically possible to do in Jira, either via REST or via the web console and I will try to explain why. Even as a Site admin in Jira Service Cloud, you…

Hi Mike, I understand that you would like to be able to receive an email notification 60 days before the estimated sprint end date. I do not believe that Jira Cloud will be able to do this out of box. The reason being is that sprint data is not maintained on specific issues. And while Jira does have subscriptions to issue…

Hi Segii, Thanks for including that file. I can see that you appear to be able to start Jira, but it seems that Jira is not progressing beyond this setupdatabase stage. I would be interested to see if perhaps we can bypass connecting Jira to this database using the web gui, and instead use another method. For example, you…

Hi @Mehmet A _Bloompeak_ Thanks for contributing an answer to this thread. However I ask that you please review our Atlassian Community guidelines for Marketplace vendors. We have a policy of No necroposting: No necroposting: Aka, no "raising threads from the dead." In general, avoid posting on old threads (six months or…

Hi, Sorry to report, the Marketplace site is currently experiencing an outage. Some more details are in https://developer.status.atlassian.com/incidents/bc5h9tqncbk6 I would expect this page to be updated every hour until this is resolved, if not sooner. Andy

Hi I see that you're using the Atlassian SDK to create a plugin for Jira, but by default creating a REST call from this is always defaulting to use the latest API version. I have to admit, I'm confused by this request. Jira Server's current REST API version is version 2. So even calling /latest/ should still return the…

Hi, I understand that you also created a support case for this same problem over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-554591 However it appears that issue has been closed and marked as 'resolved by customer'. Could you let us know what steps you took here to fix this issue? It might help…

Hi Vickey, I understand you have some concerns about what data is backed up by a Jira XML backup, and how that could be restored to a new environment. The Jira XML backup file contains all the data currently in the Jira database. This does include plugin data stored in the AO tables (active objects tables). As for whether…

Hi, I see that you created another support ticket for this issue over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-932789 Since this appears to be a billing/accounting issue, that is actually the correct path to support these kinds of questions. Both Jira Cloud and Bitbucket have Free plans, that…

Hi, I understand that you have setup Jira Service Desk to use an SSL/HTTPS connection, but users in the customer portal are seeing a mixed content warning. This mixed content warning happens when an end user is requesting a webpage, but some parts of that page are serving content in HTTP, while others are using HTTPS. It's…

Hi Hızır, Sorry to hear that you are having this problem accessing the external system import in Jira Server. I am not aware of any outstanding bugs that relate to being unable to access that utility in Jira at the moment. You might be able to use the Bulk importer in its place. Issues -> Import issues from CSV. This…

Hi, I understand that you want to be able to see the full activity in this view and not have to click another link to see the full content of that comment here. Unfortunately, I have not found a clear solution for this today. I can't seem to find any way to make Jira show you that entire comment in this particular tab…