Andy Heinzer Atlassian Team

Hi, I understand that you're trying to build a plugin for Jira Server, but you're running into some problems. I am afraid I don't know which document you are trying to follow here. Could you please let me know what URL you are using when trying to follow the guide? I expect that our guide in Set up the Atlassian Plugin SDK…

Hi, I understand that you are looking for some means to scan attachments in Jira. Jira does not do this natively. However there are solutions to this in Marketplace. One such solution could be to use the plugin Attachment Checker for Jira. There also might be other solutions in Marketplace. Alternatively, you could let the…

Right, but because you're not isolating the OR keyword inside an set of parenthesis, Jira is not expected to only honor the previous statements to get a match there. The statement you have there is expected to return all issues with the parentepic of either of those two issues, regardless of links, but it will also return…

I replied on that thread.

@Normann P_ Nielsen _Netic_ Let's create a support case for each of these customers. Do you know the SEN for each of these licenses? If you do you could create this on behalf of each of those users in https://support.atlassian.com/contact If you do not, then perhaps encourage these users to create the request themselves. I…

Hi, Sorry to hear about this problem. Thanks for reporting this issue. I have created a bug about this problem to track this over in JRASERVER-71043. Once this has a solution, I would expect that bug ticket to be updated with either a work-around or details of which version might contain a fix. Regards, Andy

Hi, I understand that you have some concerns in regards to integrating Jira Cloud with Bitbucket. But I am unclear as to exactly what you are seeing here and what the expectations are here. When you say there is an icon next to the repository name in the navigation bar that, once clicked, shows the following text: I'm not…

Hi Nicolo, Sorry to hear about this problem. I understand that you are having some problems trying to get a C++ program to make REST API calls to Jira Cloud consistently. From the errors you have posted it certainly looks like Jira is seeing an unexpected or illegal character being sent to it somewhere. But the fact that…

Hi, I understand you're using Jira Cloud and want to be able to see related commits, PRs, etc from Azure Repos on Jira issues. Natively, Jira Cloud does not yet support this kind of repo. However I found a few different solutions in our Marketplace that should be able to help here under the search of…

Hi @yeenfei Thanks for all this information. To the best of my knowledge there should be no blocks in place from our side to access requests from Singapore. I understand that some countries might have addresses on a block list that prevent US Export controls, but not yours. Are you accessing this site from the same IP…

I'm not very familiar with using ServerXMLHTTP, but I ran across the Microsoft documentation on it. It has a section on "Using ServerXMLHTTP to POST XML to an ASP page" https://docs.microsoft.com/en-us/previous-versions/windows/desktop/ms766431(v%3Dvs.85)#using-serverxmlhttp-to-post-xml-to-an-asp-page I think we could use…

Hi Mukesh, I understand you're using Jira Cloud and it looks like an add-on of Git Integration for Jira to connect to Gitlab. The commit message looks correct from what I can see. It might be best to reach out to that vendor's app support here as that add-on provides the integration here. They have a customer portal over…

I think that one of the OR operators is pulling in more issues that you expect here. Instead of using issueLinkType = "is blocked by" AND project = " " OR project = " " AND "Epic Link" in () OR ParentEpic in () ORDER BY Rank ASC Try instead: (issueLinkType = "is blocked by" AND project in (ABC, XYZ)) AND ("Epic Link" in ()…

Hi, I understand you want to be able to search Jira server's JQL to find linked issues. Starting with Jira Server 8.0.0, we added a new search feature that can help you search for issues in Jira based on the type of issue link they have. This is mentioned in the Jira Core 8.0 release notes. More details on using that in…

Hi Andrzej, I see that you're using Jira Cloud, and you are using an API token to try to authenticate here. But you are getting an error message that indicates you cannot use basic auth with a password, even though this is an API token. Last year we deprecated support for basic auth to use passwords and cookie…

Hi @Craig Sorry to hear about this problem. I can see that your language setting in Jira appears to be in Chinese. Unfortunately, this is a bug in our translation. I was able to recreate this same problem only when I set my language to Chinese. I was able to recreate this in version 8.7.0, and I see it affects you in…

Hi Sean, If I understand your request here you want to be able to see the repo name that this Jira issue is linked to somewhere in an issue field within Jira. I should be up front that I have not found a way to do this yet. But I wanted to share with you some of the details about what I have looked at here so far. It's…

Hi Normann, I totally understand. I have worked with a few different firewall solutions and your teammates assessment is accurate to my own experience. The ability to restrict web traffic to domains isn't always available. Many of the physical firewalls will only accept IP address/range inputs. We do have a list of domains…

Hi, If I understand correctly, you were using an evaluation of one of our Jira Cloud applications to adjust permissions or project roles, but that once that eval expired you moved to a free plan you can no longer make such changes. This is something we have tried to document as a limitation of the free plans over in…

Hi JH, I understand that you are wanting to see a log of changes to the project configuration. The audit log in Jira does have the ability to filter by project. This will show you events specific to that project. However I can see a scenario where you might not see a change made to a custom field when you filter by…

Hi, Thanks for posting this. I agree that it can be confusing to see these values different for what is essentially the same data. I have created a feature request that seeks to standardized the display of these time units across estimation fields. You can see this request in JRACLOUD-74368. Regards, Andy

Hi @Alban Ligout Thanks for the response. I appreciate the feedback here and knowing that I better understand the problem here now. I agree with you that this email notification could do more to help engage customer response and manage their expectations when they hover over these stars before clicking on them. To that end…

Hi Jordi, I understand that you have another site that is sending emails to the mailbox that Jira Service Desk is monitoring, but that you would like these to show as being created by the user's email address. Jira's mail handlers are built specifically look at the From field on incoming messages and use that email address…

Hi @Danut M _StonikByte_ Thanks for posting a potential solution here. While this original post is just under 6 months old, it seems that you have updated a number of other much older posts to spread the word about this solution. For those other threads, this is against our Atlassian Community online guidelines for…

Hi, If I understand your concern here, you have used the endpoint POST /rest/agile/1.0/backlog/issue which move the issue to the backlog and removes it from any current or future sprints. However now you want to put this issue back into the active board view. In order for the issue to appear on the active board view, it…

Hi @Brad Ash Thanks for calling this out. I made a documentation bug ticket about this over in https://jira.atlassian.com/browse/SCALE-16 Sorry we've had the wrong info documented here. We'll get this fixed. Andy

Hi Normann, Sorry to hear about these problems. It is very possible that Jira's slow performance and the unreachable marketplace could be related here. I have seen problems like this could be caused by a number of different sources. For example, if the base URL Jira is set to is unreachable by the Jira application (say due…

Hi @yeenfei Sorry to hear about this problem. I understand that you cannot reach the billing admin page of your cloud site right now. I have seen a few different scenarios like this one. In one of them, we found it was caused by having another, non site-admin, account that was logged into the same browser session (perhaps…

The CSV importer is not smart enough to understand when you go to use it that you might only want to update existing issues. It was initially designed as a way to get issues into Jira from an external source quickly. It does that. Summary is one of the only required fields in the field configurations that you cannot make…

Hi Ahmet, It looks like your rule is set to trigger based on any time the status of any issue changes. Even if the conditions do not match to fire off an action, if the trigger criteria is met, this still counts as an execution. I can see that SATIS-3 rule runs 6 times in about 8 seconds. One of these is in project STPC,…