Andy Heinzer Atlassian Team

Thanks for explaining in more detail here, Keith. I did some additional searching and I came across an existing request over in JSWCLOUD-18873 : Use the repo name instead of the ID when visualising a PR link from Bitbucket in the dev panel. However this is not exactly what I think you are looking for. In your case you…

@Michael I would try to recreate the issue collector in Jira first. I know there have been changes made to way these work for both server and cloud, but some of these changes might not appear until after you create the collector. If that doesn't help, please let me know which platform you are using (server vs cloud). If…

Hi @Rüdiger Gleim, Sorry to hear about this problem. I understand that you have a pair of projects in Jira Cloud were you cannot create new tasks when using the mobile Android app. It seems very strange that this works in the Desktop account, and for subtasks, but not tasks. This leads me to wonder if perhaps there is some…

Hi, I see that you are looking to add labels to an issue in Jira, but I am unclear on a couple of details that might affect the answer here. You mentioned using python here, are you using python to make a REST API call to Jira? Could you also let me know if this is a Jira Cloud or Jira Server site? The labels field is…

Hi Heather, I see that you are looking to import issues into a next-gen project and are having some problems with maintaining the epic/child relationship. Next-gen projects have a different means of determining an issue's epic than the classic projects do. In classic projects, issues will tend to have an epic link field…

Hi Verona, The Kanban boards don't have a backlog by default. It is possible to enable them to have a backlog, but the board admin or Jira admin will have to follow some steps outlined in Use your kanban backlog and/or the Enabling the Kanban backlog in order do to so. Kanban boards work a bit differently here, at least…

Tell me about the bug. If we can document the steps to reproduce this bug in the product/version, then I will create the bug ticket on your behalf if need be. Community is one means in which we provide customer support as well. There are also other channels, but not everyone has access to these. Everyone with an account on…

Hi everyone, Just wanted to follow up on this one. It appears that AUT-1325 has just been fixed and should be rolling out to Cloud sites now. I tested this against my own Cloud site and I found that I could now assign issues to next-gen sprints as part of the actions within automation. Cheers, Andy

Hi Keith, I understand that you are using Jira Cloud and want to be able to export the linked repository name for any development related data to these Jira issues. This is not currently possible to do, but I will try to explain the different ways I have tried to solve this so far. Jira does store some of this development…

Hi Berk, Sorry to hear about this problem. I understand that you are unable to start this Data Center node of Jira. Copying the plugins from another node is unlikely to help here, mostly because those plugins exist in the $JIRAHOME/plugins/ directory, but the plugins referenced in this error messages are not stored there…

Thanks for the reply, I found my reply had a broken link and I have updated it. 

Hi, I'm not sure of the answer here. It looks like that vendor has tested with a few anti-virus products, which is documented over in Additional steps for anti-virus scanning, but that list does not explicitly include Kapersky. I suspect it would work just fine here, but if you are concerned about it, I would suggest…

Hi Nikki, As I understand you have found that when two users try to edit an issue in Jira Cloud at the same time, the user that saves their changes last wins, so to speak. This has always been possible within Jira, because Jira does not have a means to lock issues to only let them be changed by the user viewing the issue…

Hi, I understand that you are looking to better understand how Jira will use webhooks. However I am a bit confused here. Your question has a jira-software-server tag, but your descriptions seems to indicate that you're using an example.atlassian.net/ address which would be more indicative of a Jira Cloud site. It's…

Hi Sneha, If I understand correctly, you are looking to find out which user made a change to a Jira Cloud issue via the API. The REST API can do this, but you tend to need to look closely at the history of the issue to determine this. When using the REST API this requires that you use the expand parameter and then specify…

Hi, Sorry to hear about this problem. I have not encountered any other users that have reported this particular problem before. I would expect that your data would have been migrated over successfully here. I have created a support case on your behalf over in…

Hi Sunil, I understand that you are using Jira Cloud and you want to be able to use the status of a Jira issue to automatically reject a commit from github containing that Jira issuekey. Within Jira Cloud, I have not yet found a way to do this. I also have not found a means in our Marketplace for a third party app that can…

Hi Michael, It might be better to ask over in our Training & Certification collection. I have to admit that I don't have any experience with that particular level of certification so I really don't know what it entails exactly. Andy

Hi, I understand that you are looking to better understand which kind of LDAP user directory type to use with Jira Service Desk Server. In most deployments that only have Jira Service Desk, I don't think it will really matter which user directory type you select here. The reason I say that is because Jira Service Desk will…

Hi Michael, I think what is happening is that since you are moving a bunch of issues from a previous release/version into the first sprint of a new release/version, it could be that these issues have already started work on at least some of them. I believe that explains why you see a zero for original estimate at start of…

Hi Michael, Thanks for explaining in more detail what you are looking for here. I don't think that Jira by itself will be able to give you exactly what you are looking for here. The reason is that, when this query runs, it is not looking up any of the issue details of the linked issues here. It's only returning issues that…

Hi Asher, It might be possible to do this within an add-on, such as Raley Email Notifications for Jira / JSD or Enterprise Mail Handler for Jira (JEMH), but I have not personally tried to make this kind of customization in either of these apps. There might be other apps in Marketplace as well that might allow for you to…

Hi all, This is a bug in the SDK that is commonly found in Windows environments. We documented this problem over in https://ecosystem.atlassian.net/browse/ATLASSDK-93 The good news is that this appears to be fixed in the 8.0.17, however this version has not yet be released as of today. In the meantime, other users in…

Hi Philippe, I understand you are looking for a specific file within the Jira Service Desk obr/jar file in order to perform custom translations in French. That particular version does not appear to have a file by that exact filename. However I did find that in my own Jira 8.7.1, Jira Service Desk 4.7.1, I could locate the…

Hi Asher, If I understand the concern here, you expected that the customer notification emails would contain the user avatar of the Service Desk Agent that made the change to the request. In my experience I don't recall that this was a feature of these Jira Service Desk notifications. Certainly the Jira Core/Jira Software…

Hi Lavanya, I see the error you are getting here. That error is rather generic. It could be caused by the field configuration schemes in Jira not having that field appear on the create screen. However more often I find that this error happens because the user has not properly authenticated. I'd be interested to learn more…

Hi, I understand you are looking for more information about using proxies with Jira server. Atlassian doesn't officially support the proxies that you might use with our software. But that said, you are welcome to use these as a means to load balance, or redirect traffic to Jira. How to check if this is running will vary…

Hi, I understand that you want to be able to customize the user profile page for Jira Service Desk. While you have found the web fragment name, knowing this is not sufficient to be able to add content there. You will need to either create a plugin for Jira that references that web fragment and include your code there OR…

Hi @yeenfei From reviewing this information again, it looks like your browser is still loading extensions such as AdBlock. It is possible that this browser extension can be configured in such a way that it could cause this behavior. And since Chrome has started changing the default incognito behavior you continue to allow…

Hi Jeff, I think I understand the problem here in regards to seeing the term backlog twice. I believe this is happening because you also have a column (and status) by that same name on this board. That far left column is a special one that you can find on Kanban boards. This term is a feature we call Kanplan. More details…