Andy Heinzer Atlassian Team

Hi Ricardo, Yes our support team will reach out on that case. In the meantime, have you considered trying to use the Jira Cloud migration assistant instead of CSV here? This plugin for Jira Server/Data Center has some pretty good features for being able to export specific projects in Jira Server for import into Jira Cloud…

Hi, I understand that you're using Jira Service Desk next-gen project and are trying to setup automation within that project so that when comments come in, you can change fields within that issue in Jira. I tried to set this up in my own instance, and I'll share with you my configuration here: I noticed that when I did…

Hi Jamie, I understand you want to provide anonymous access for some users on Jira Server. We have steps to do this over in Allowing anonymous access to your project. In particular, the classification is called 'anyone', granting Browse permission to that 'anyone' will make that project visible even to anonymous users.…

Hi Rune, Glad to hear you found a fix here. In my own testing it appears that this project icon will default to appear at 50x50 pixels. But the upload process will let you crop whatever you upload and will try to make it meet that constraint. If the customer portal page is reduced in size, that icon can dynamically appear…

Hi Michael, I believe Angelica's response is the correct one here. I hope that helps. On a side note, I just wanted to let you know that your previous two answers to this question can actual hurt the chances that your question will be answered. A number of people that frequently answer questions in Community will…

Hi Ricardo, Sorry to hear about this problem. I can see there is an error here, but so far I have not found a clear cause. That particular 'privacy-safe boxing' type error is unfortunately very vague in regards to the exact cause. I created a support case to address this problem on your behalf over in…

Hi Rune, I understand that you are uploading a project logo for a Jira Service Desk project, but that this logo looks like it is getting clipped incorrectly when displayed in Chrome. I am interested to try to learn more here so that we can try to help here. * What version of Chrome are you using here? * Whats the source…

Hi Pooja, I understand you're using Jira 6.2.7 server and are looking to get back boards via the REST API. Boards are specifically part of Jira Software, which was known as Jira Agile back in those versions. Back then, the version of Jira Agile does not necessarily correspond to the version of Jira Server, so there are a…

Hi everyone, If you're seeing a similar bug to this one in a version such as 7.2.9 or higher, then I'd recommend creating a new support ticket with Atlassian for this. It's likely that you are experiencing a slightly different bug with some of the same aspects. I have not been able to replicate this behavior in any of the…

Since the time of my original answer, Jira Server has since implemented some additional features to help manage this process. More details are in https://blog.developer.atlassian.com/important-gdpr-changes-in-jira-server/ Starting with Jira 8.2 there are a few additional features that allow Jira to anonymize their user_key…

Hi Manav, Sorry to hear about this XSRF error when trying to apply a new license key in Jira Server. We have seen this kind of problem before in some other environments where Jira is configured to use a reverse proxy and these might be a problem with that configuration that is preventing this from working correctly. You…

Wanted to update this post, in case anyone else encounters this same problem, there is a bug in regards to displaying worklog in the new issue view in Jira Cloud in which we are tracking over in JRACLOUD-73585. The current work-around is to have that importing user turn off the issue view for their account. To disable the…

Hi Jeret, I see that you're using Powershell in order to try to make a REST API call to a Jira Cloud site, but that this is not working as expected. I took a closer look at your steps to make this work and I believe I see the problem here. You are using the base64 encoded string of emailaddress:API_Token, however the way…

Ah, well in that case, I can't seem to find any way to use automation to automatically add that issue to the board. With sprints enabled, we can use automation to set the sprint field value on that issue so that it gets added. However outside of making a direct adjustment to the sprint field, the issue details itself in…

Try this. * Stop Jira, * Run the following SQL commands to add these marker rows: INSERT INTO AO_60DB71_LEXORANK (FIELD_ID, ISSUE_ID, LOCK_HASH, LOCK_TIME, RANK, TYPE) VALUES (10000, -9223372036854775808, null, null, '0|000000:', 0); INSERT INTO AO_60DB71_LEXORANK (FIELD_ID, ISSUE_ID, LOCK_HASH, LOCK_TIME, RANK, TYPE)…

Hi Markus, Sorry to hear about this problem. I understand that you have at least one subtask that is not appearing on this board as you expected. I found that there was a bug in the version you are on that might be related to this over in JSWSERVER-20118. However I'm not certain this is the exact cause here. You mentioned…

Hi @Boyan Barnev It's true that Classic projects that use Kanban can NOT use sprints. However next-gen software projects, including next-gen kanban, can be setup to use sprints. Perhaps you will need to turn on the sprints feature for that project first. You can do this by going to Project Settings -> Features -> Sprints…

Hi Jeffery, Thanks for letting me know you're using Jira Server. I was also able to reproduce this error when in Jira server. It appears that this works differently between Cloud and Server. At least in the Cloud version, there is no such error and users can use this plugin there regardless of their site privileges.…

Try this instead: SELECT * FROM AO_60DB71_LEXORANK WHERE AO_60DB71_LEXORANK.TYPE IN (0, 2); Did some research to find that MySQL doesn't use this syntax that is required in PostgreSQL. This query should return exactly two rows for that rank field. Please let us know the results of this query. Andy

Hi Anthony, Sorry to hear there is confusion over using the issue collector. However the issue collector is not directly responsible for sending out notifications. So I don't expect it to have any means to configure such options. The issue collector is just suppose to provide a means to create issues in Jira through…

Hi, Sorry to hear about this problem. It might help to recreate this error by attempting the update once more. If this still errors out, then try looking into the $JIRAHOME/log/atlassian-jira.log file for the date/time when this happened. That log file should be able to give us more details about what is happening to cause…

Hi all, Automation can do this, and I think John's answer is very close. However the one thing I would change would be the action here. Instead of transitioning the issue, set an action to edit the Sprint field, and then add that issue to the active sprint. My example looks like this: ^ This is the way it looks in a…

That's an odd error. It doesn't tell us what's in the table. Rather there is a problem with the syntax of the query somehow. Try this one instead: SELECT * FROM "AO_60DB71_LEXORANK" WHERE "FIELD_ID" = 10000 AND "TYPE" IN (0, 2);

Ah, thanks for clarifying. JQL queries on the sprint field are not historical in nature. JQL is typically only able to show us what Jira issues are in that sprint right now. The created dates will restrict the results to issues created within that timeframe, but not necessarily to those only created in sprint itself at…

Hi Irvin, I understand you are looking to find in JQL all the subtasks created during a sprint. I am afraid your JQL explain does not indicate if the subtask created are part of any sprint or not. If this sprint is in a next-gen project, then you should first be aware of this bug JSWCLOUD-18398 : Unable to search for sub…

Hi Oriol, Thanks for that information. I can see on that other thread that you have tried to use both MySQL 8 and Postgres 12. However neither of these database versions are supported by Jira server just yet. Please see our Supported platforms. For Jira 8.9, MySQL 5.7 is supported and for Postgres 9.6, 10, and 11 versions…

Hi, Sorry about having some posts end up in moderation. I am afraid that sometimes our Community site incorrectly detects some posts as spam, and in turn it can take some time for us to identify these and put them back on the site. In regards to the problem with being unable to create a project in Jira, I have seen this…

Hi, Thanks for posting a solution to this question. However right now we can't accept the answer you posted, because it's in the question. Would you mind posting the solution portion as an answer to this question (and not as a reply to my answer here)? That way you can accept your own answer. This has an added benefit that…

Hi @hakansrc Sorry to hear about this problem. I understand that you have restored a backup and since that time Jira's lexoranking is throwing errors. From what I can see of the screenshots so far, it looks like the ranking field is missing data. Check out the KB in Several actions such as issue ranking, move, export are…

Hi, Sorry to hear about this problem. I can see that you have a dashboard gadget that is not working correctly, and appears to be generating a gadget.common.error.500 message. We have a KB that is closely related to this over in Jira activity stream gadget throws gadget.common.error.500. That article indicates this problem…