Andy Heinzer Atlassian Team

I don't have a command line script to do this install for opensuse, but I found that this package is listed on their packages page of https://software.opensuse.org/package/fontconfig Which does appear to offer the ability to direct install. Perhaps this is an alternative way to make sure that this package is installed on…

@Anushaath I suspect that your request is not properly formatting the auth here. That would explain your error. Please take a close look at Basic auth for REST APIs, you should be able to take the email address and API token of that user in order to form it into a string of email:token and then base64 encode that string…

Hi Mike, Thanks for the detailed post. Sorry to hear about this problem, it sounds rather frustrating. I understand that you have been using an Exchange transport rule in order to redirect some selected messages from the first email address to a second email address that Jira Service Desk (JSD) is ultimately checking here…

Hi, I see that you are looking to migrate data from TFS into Jira Cloud. We have a guide on how to do this in Jira Server over in Importing data from TFS or Visual Studio. These steps are effectively the same as importing into Jira Cloud, provided that you follow the instructions in the Importing data from CSV page for…

Hi @S_ Francoeur I think that JRACLOUD-30663 is probably more in line with what you are looking to do here.

The use of proxyName and proxyPort is really only appropriate for when you have a reverse proxy in front of Jira, such as Apache, nginx, IIS, etc. In your case, it looks like you are terminating SSL directly in Jira's Tomcat container. That's fine to do, but you don't need those parameters in that case. From looking at…

Hi Vu, Sorry for the delay in response, I was on leave for a while. I tried to take a closer look at this problem on my own system. I installed OpenSuse 15.2, on a virtual machine and then updated the openJDK to 11.0.8. After that I installed Jira 8.11.1. In my test instance though, I do not appear to have this same error…

Edit 5 April 2021: If you are using Jira Cloud there now a built-in function that can do this. Please see JQL functions: updatedBy() This allows you to make a JQL query such as * Find issues that were updated by John Smith: issuekey IN updatedBy(jsmith) * Find issues that were updated by John Smith within the last 8…

This is groovy code. In order to run this within Jira, you would need the Scriptrunner app. There might be other differing solution from other Marketplace vendors as well.

Hi, I found a few other support cases that have this same error. It appears that the operating system update could also be updating the version of Java (or OpenJDK) that the system is running. In at least two other cases, I found that this error happened for users that updated from openjdk version…

Appreciating a quote because of covid even more: “Why do you wear a mask and hood?" I think everybody will in the near future," was the man in black's reply. "They're terribly comfortable.”

Hi Vu, Could you let me know what specific OS you are running here (Windows, Mac, Linux)? As well as which specific version (Windows 2012, Ubuntu 20.04 LTS, Mac 10.15.6?) And what version of that OS you were running before AND after this upgrade? I'd also be curious to know what version of Jira server this is. I would like…

Hi, Sorry to hear about this problem. That particular error message is telling us that there is something wrong with Jira Service Desk, but it is not exactly clear from just the info provided. Don't worry about a different server ID for the license, they don't have to match. But Jira Service Desk Server does need to have…

Jira Server and Data Center have started to implement OAuth 2.0 for incoming mail servers, but right now this is limited to Microsoft mail servers and does not yet include gmail. More details can be found in JRASERVER-63917. Which also points out that this implementation begins with Jira 8.10.0, more info in Preparing for…

Thanks for your screenshot. I can now see that you're not just using Jira Cloud by itself, but you also appear to be using the Tempo Timesheets app. This adds a layer of functionality in regards to how time is being tracked AND estimated within Jira Cloud next-gen projects. Tempo has the ability to store and track such…

Hi Prem, I understand that you are trying to connect your Active Directory to Jira, but are getting an LDAP error code 32 NO_OBJECT type error. Typically this error message is an indication that the DN is incorrect or improperly formatted. We have a related article to this for Bitbucket/Stash in…

Hi Diego, Sorry to hear about this problem. I see that you are trying to setup an IIS proxy for Jira following that guide. However we don't offer support for these kinds of guides. That said, I believe that one is a bit older than some other ones we have available. Such as the Proxying Atlassian server applications with…

Hi Roberto, Sorry for the inconvenience. Sometimes when we publish a new version of Jira Server, there are several entries within Marketplace that we have to update to reflect their compatibly with this new version. It is most likely that this particular Marketplace listing for that plugin was not yet updated at the time…

Hi Jacopo, I understand that you're trying to import worklogs for Jira issues into your Jira Cloud site, but that some users are not being imported in this process and the worklogs are just shown as anonymous users. The logic of the CSV importer in Jira is setup to allow you to create new users from that import, but it is…

Hi @Andy O_ Sorry to hear about this problem. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-591476 There is an option in that page to allow Atlassian access to the data on that site, this might be necessary for us to investigate this further. Andy

Hi @Saby I can't see exactly what the URL is that Jira is trying to use for the webhook, but it looks rather long and like it might contain one or more special characters. If so, then you should be aware of this other bug JRASERVER-71214 : Webhook calls fail if destination URL contains special characters. That bug ticket…

Hi everyone, For Jira Cloud there are actually a few free apps that could help here. * Jira Cloud for Excel (official) - offers a quick way to export Jira issue data into Excel * Jira Cloud for Google Sheets (Official) - offers the same, but for Google Sheets * Marketplace also has other solutions on this topic Meanwhile…

Hi, I understand you're using the REST API in order to try to add timetracking information to an issue at the time of creation. The error you are seeing is an indication that this timetracking field does not appear on the create screen. And that part is true, the field is not on the create screen. However because this is…

Hi Tomasz, If I understand correctly, you are using Jira Server, along with Automation for Jira, and want to be able to automatically send PDFs as an automation action. This action is actually something provided by a 3rd party add-on, but I see some confusion over exactly which add-on does that. Our own documentation for…

Hi Hosein, I see that you are getting a 403 error when trying to get an OAuth token here. However I'm not sure I understand which version of OAuth you are using here (1.0 or 2.0) or which kind of integration you are attempting to make. The URL you are calling makes me think you're trying to follow…

Ah yes, the OAuth for email authentication. You can watch that ticket for further updates on this topic. That is one way to keep up to date with the status of that issue.

Hi Roberto, I am a bit confused by your question here. In my own Jira server 8.11.0 installation, I am seeing that this particular plugin is already installed and certainly seems like it is compatible with this version of Jira when I look at my manage apps page: Are you seeing something different in your installation? I do…

Hi @Saby Not sure I know the cause here, but I did run across this bug that affects Jira server versions running on top of Java 11 versions, see JRASERVER-70780. No idea if that describes your environment or not. If this doesn't apply, please let me know your specific version of Jira. Perhaps there is some other…

Howdy, I see that you are looking to be able to import some Trello data into Jira Server. Yes, Jira Cloud has this importer built in, however Jira Server no longer does. More recent Jira Server versions no longer the importer tool for products such as Trello. Back in Jira 8.3 we announced that we were deprecating support…

I don't see a clear problem from the screenshots you posted. Did you publish the workflow after you made these changes to the post functions? If not, it would explain why this is not behaving as expected. Screenshots appear to be cropped so I can't see the upper part of the page that would better indicate if this is still…