Andy Heinzer Atlassian Team

Hi Nina, Unfortunately, the audit log within Jira Server does not yet record who is making those changes. I found a recent feature request that feels appropriate for this over in JRASERVER-69803. Sorry there is not a clear solution for this problem today. Andy

Hi Paul, This site is Atlassian's public forum for all users of our products. However I don't know exactly know what you are asking here. If I recall, Qlik is a data analytic platform, so perhaps you have that integrated with Jira in some way, but I don't know how to best direct you in this matter. Perhaps you could reach…

JQL in Jira is only going to be able to return to you a list of issues in Jira, not the specific projects those issues are in. That said, since you appear to be using Jira Server, this is something that we should be able to attain from a SQL query of the database. However in order to do that, we would really need to better…

Hi, I understand that you got some error when trying to login to Jira. And that checking the logs you found this warning message. However this message doesn't tell us specifically what caused this. This particular log message is a side-effect that just records that the login manager within Jira was unavailable to handle…

Hi, I understand that you imported some data from one Jira to another, and after that time it seems that Jira Service Desk is unable to process email requests. Is the previous evaluation site still up and running? I ask because the type of error that is generated is commonly seen where there exists a race condition to…

Thanks for that info. Please let me know what version of Jira this is, and what steps you have taken so far to customize this subscription email. I understand it might be possible to do this via editing specific vm templates, but this is not truly something Atlassian supports. So while I would be interested to investigate…

Hi Shah, I see that you are looking to be able to customize the subject of the subscription email sent by Jira Cloud. Unfortunately, this is not something that is current possible within Jira Cloud. We do have an existing feature request that seeks this ability over in JRACLOUD-61770. I also tried to see if perhaps there…

Thanks for posting back with your code. Feel free to accept my answer if it solves your problem here. This can help others to easily see the solution that might have the same problem in the future. You're also welcome to post your solution as an Answer to this question, instead of a reply. That way you can also accept your…

Hi @Süleyman Sorry to hear that this date picker seems to not behave as expected here. I tried to recreate this problem in order to better understand it. From my testing I had to follow a number of steps to try to get this same error. * Open a tab to a Jira issue with due date * Go to…

The original questions was from a Jira Server customer. And the answer on this post is really explaining that this feature was only for Jira Data Center. For Jira Cloud, project archiving is limited to the Premium plan. This is explained in Archive a project. There is not a means to archive a project in Jira Cloud for the…

Thanks @vaday. If this solved your problem here, please click the Accept Answer button. This will help to mark the question as answered, and in turn can help other users that might run across the same error. Cheers, Andy

Hi Christian, I see that you're using powershell in order to try to connect to the Jira Cloud REST API, but that you're getting a 401 authorization error. Thanks for posting your code here, I think I see the problem. The way you're converting the password appears to be calling the ASCII encoding of the text. However we're…

Hi @vaday Sorry to hear about this problem. I did some searching on this error and I came across this bug: BSERV-11889. It appears that Bitbucket server, by default is not enforcing TLS 1.2, and there is a known change that has recently been implemented by Office 365 to deprecate the older 1.0 and 1.1 versions of TLS. I…

Hi, Sorry to hear about this error. When an error like this happens, Jira should be creating some logs about this event. I would ask that you try to recreate this problem once more, and then immediately go to the $JIRAINSTALL/logs/catalina.out file OR the $JIRAHOME/log/atlassian-jira.log Either file should have a…

From your screenshot, I can see you're using a next-gen project/board. These currently do not use quick filters, only classic boards can do that. Jack's steps are correct, but they presume this is a classic project if you're trying to do this on the board itself (not in a dashboard). There is an existing feature request to…

From your screenshot, I can see you're using a next-gen project/board. These currently do not use quick filters, only classic boards can do that. Jack's steps are correct, but they presume this is a classic project. There is an existing feature request to bring quick filter functionality to next-gen projects we are…

Hi Nick, I see that you are trying to make a REST API call to Jira Cloud here, but getting a 401 error. Technically you can no longer pass the API token in this manner. When you use the -u in curl, this is being seen like a login attempt that would normally have a username and password passed to it. Atlassian deprecated…

@Abhay Patil I don't believe this is a bug. The * character in regex is expected to match 0 or more of the preceding token. In your case, it matched 0 of that last token. Instead I think you want to use the + character, which has to match 1 or more of the preceding token. I also like to plug the site https://regexr.com/ as…

Hi David, I see that you are trying to setup Jira to use a MySQL database, but with SSL/TLS encryption. It is possible for you to setup the dbconfig.xml before Jira starts, I think that is going to be the best option in your case here. That can be done a few different ways. While the Jira Config Tool is one of my favorite…

Hi Stefan, Thanks for this. Just looked it up to be sure and my previous answer was incorrect here. Yes there are actually 1 million nano seconds in a millisecond, and not the 1,000 my answer previous indicated. I updated my previous answer to clarify this. Although updating that .jar file isn't something I have access to…

For Jira Cloud Service Desk, there have been changes made in regards to the mail handlers, however JSDCLOUD-5878 : Remove e-mail signatures from incoming mail is the feature request that is still outstanding. This would need to be addressed to try to manage this in Cloud today. Please follow that suggestion for updates on…

For anyone else that might find this thread: The problem in this case was that the Cloud site had no payment details listed for it, and there was an outstanding balance on the account. When this happens, all new Marketplace trial app installs will fail to install after this happens. While you can correct this by adding…

Hi, The process to add a worklog to an issue in Jira via REST is pretty straightforward in general, but I have to admit that I am not well versed in the use of C# programming language. * If you're using Jira Cloud, please checkout the Cloud: POST /rest/api/3/issue/{issueIdOrKey}/worklog endpoint for details. It might also…

Hi everyone, In an effort to try to make it clearer for anyone that finds this thread, here is an updated answer. The canned responses feature is currently only available in the Jira Server/Data Center editions, and has been since Jira Service Desk 3.8.0. However for Jira Cloud sites, this feature does not exist yet. There…

Hi Jaime, Vulnerabilities come in all shapes and sizes. So the answer here does depend on what kind of vulnerability this is. We have defined a Security Bug Fix Policy that explains how we evaluate a security bug's CVSS (v2 and v3) scores. Those scores will determine the timeframe in which Atlassian expects to provide a…

Hi @Alexey Thanks for posting this information. I can see that while Jira Service Desk is using the Free plan right now, you appear to have Confluence on a standard trial starting July 9, 2020. I believe that free evaluation trial has now expired as of Sept 9th. I show your account has not having any credit card on file as…

Hi @Lawrence Lam, Sorry to hear about this problem. I understand that this is a next-gen project and you are trying to setup an automation rule that creates a new issue and sets the Story point field. Thank you so much for the detailed screenshots, it really makes it a lot easier to understand what you are trying to do and…

Hi @Alexey Sorry to hear about this problem. I am curious to learn if this is still a problem here. I see that you are using a Free plan for Jira Cloud, but I tested out this particular app in my free plan Jira Cloud site and it appears to be have installed correctly for me. I also find it odd that there appears to be an…

Congrats @Alexey Matveev! Thanks so much for all of your contributions to the Atlassian Community. I'm honored to see and accept the first great answer, but not sure I can look at all of them now. There are just too many!

HI Rahul, I see that you are using VBA in order to try to make a REST API call to a Jira Cloud site. I suspect that what is happening here is that VBA is doing something differently here when it comes to base64 encoding your string than is done via python. If the authorization was incorrectly passed here, it could explain…