Andy Heinzer Atlassian Team

Hi Piotr, Sorry to hear about this problem, it looks like Jira is unable to create a database XML backup due to an installed plugin. There are a couple of different ways you could try to get past this problem. One way would be to create a database backup using the native database tools. The steps to follow to do this will…

Hi Mikael, I understand that you are trying to use Jira's JQL to find all the issues that contain a question mark '?', however is not as easy as it seems. JQL does not have true string matching abilities. But rather it is being restricted to full word and partial word searches. This limitation is mentioned in Search syntax…

Hi Carla, Automation in Jira does not yet support the ability to edit comments. There is a related thread about this topic over in https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Automation-for-Jira-Can-i-Edit-a-Comment-of-an-Issue/qaq-p/687821 in which Andreas references an existing ticket to track that…

Hi Dmitri, I understand that you have recently completed a series of upgrades to Jira, but that you still seem to be getting a health check warning about an unsupported database. I would want to start by checking the $JIRAHOME/dbconfig.xml file to see what exists there. This file controls what database Jira connects to…

Hi Ronny, I understand that you are trying to help out a customer that is using Jira Server 8.4.2 with your Workfront for Jira add-on that appears to not be working. Unfortunately, that particular error message Jira is showing in the browser not particularly helpful. I would be interested to see if you can have the Jira…

@Gui Ávila What you will need to do then is to create a new project level permission that only grants browse permission to that specific group. Generalized steps to do this are in Managing project permissions. The confusing part about this is that Jira tends to default all new projects to use a default permission scheme…

Long term support versions are entitled to get more kinds of bug fixes than other non-LTS versions are. For example, we intend to port critical security bug fixes, critical bug fixes, and all other security bug fixes when possible to LTS version. When we release a LTS version, we expect to continue to support those…

@Yong Wei Kee I have created a support ticket for you in this case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-606740 I cannot guarantee that this redirect can be deleted. There are many scenarios that can prevent this from being possible from a technical standpoint. Most of them revolve…

Hi, I understand that your site-admin has left your company, and in turn you now have no way to administer that site. In cases like this the correct steps are to open a support ticket with us and choose the 'My Account' option. I see that you have done this, and in turn I have reached out to our support team to work with…

Thanks for posting this log. I was actually expecting to see more log entries in that log here. But this error message of Loading class `com.mysql.jdbc.Driver'. This is deprecated. The new driver class is `com.mysql.cj.jdbc.Driver'. The driver is automatically registered via the SPI and manual loading of the driver class…

Unfortunately, no. In order for this to work, that next-gen project will need to have the Sprints feature enabled in it. Only then will those issues gain this sprint field which you can then use to lookup such values in JQL. Otherwise, I do not believe there is currently anyway to determine which issues are on the board vs…

Hi Reddy, I see that you have a user that wants to be notified anytime someone adds a story into an active sprint. One way you could do this in Jira Cloud would be to use automation to watch for these changes and then send out an email when this happens. For example, I found that you could setup an automation rule with a…

Hi Vanessa, I understand that you are looking to understand how to see in a JQL filter which issues in a next-gen project are on the board and which are in the backlog. For a next-gen project when an issue gets moved onto the board, this is the equivalent of being placed into a sprint. Issues that exist in the backlog are…

Hi Christian, I understand that you want to be able to disable the attachment preview within Jira Cloud. Unfortunately, this is not something that a Jira site-admin can configure to disable today. We have an open suggestion ticket to track this request over in JRACLOUD-72921. It might be possible view these attachments…

Hi, Sorry to hear about this problem. There is actually a known bug that can sometimes cause this behavior when migrating from a Jira Cloud site into a Jira Server/Data Center installation. We are tracking this bug in JRASERVER-66787. In the meantime, we have a work-around listed on that bug ticket where you can generate a…

Hi @Yong Wei Kee I took a closer look at this site history. It appears that this Cloud site was renamed shortly after it was created. This is why when trying to visit that address you are getting redirected here. Is this a problem? Are you trying to create a new site back at that old address? Please let me know if this is…

Thanks for the additional information here. Please do not use two MySQL jbdc jar files in the $JIRAINSTALL/lib folder at the same time. The main reason being that when this happens, we don't have a clear understanding of which jar is being used to communicate with the database. It is possible that Jira might be trying to…

I am not finding any Atlassian Cloud site by that name (or at that specific address). Are you sure that is the correct site address? Your account seems to be able to login to our ID platform, and in turn this will grant your login session access to any Cloud site where you already have access. But since that specific…

I am not expecting that you would need to use the .value postfix like you have in your most recent screenshot here. That does not show the value the field has, but rather .value is documented in Smart values - general as showing a property value. Such property values are null by default, but could be used by apps/addons in…

Hi Pedro, I understand that you're trying to apply a new license to Jira Server, however you are getting an invalid Server ID in this process. Unfortunately, it appears as thought he format of your server id here looks like the format we have Jira Cloud instances in. Do you know if perhaps you have migrated this Jira site…

Hi Daniel, Go right ahead. The license keys that are applied to Jira and associated plugins are stored in the database. It does not matter if the server running Jira changes its name in regards to the way the product is licensed. Even if the Server ID changes, this doesn't directly impact the license keys that are applied…

Hi Angela, I understand that you have used an application link in order to connect to different Jira sites. And while it appears that you have created a remote issue link on that issue, I am afraid that the new issue view is not able to perform this action, nor can it adequately display that info. We have a ticket to track…

Hi WeiKee, I understand that you are trying to login to a particular Jira Cloud site, but after you login under the id.atlassian.com address, you are being redirected to a different site. I believe this is happening because you are not actually setup to be a user of that initial site yet OR you have entered an incorrect…

Hi Perry, Thanks for pointing out this problem. I can see how this difference could cause confusion. I found that this has already been documented as a bug back in JRASERVER-28238. I have updated this bug so that it is more in line with our standards. Sorry to report that there does not appear to be a clear workaround for…

Hi Andrea, I see that you are trying to setup an automation rule in order to send a json payload, but this is not working as expected. From looking at your screenshot of the configuration, it looks like you're trying to setup a rule that will create a new request in a Jira Service Desk project. Your json payload looks to…

Hi yall, just an update here. Jira Server 8.12.0 is the first version to support MySQL 8.0.x versions. More details in the Jira 8.12 release notes.

Hi @junghyeon I understand that you are trying to install Jira Service Desk Server, but it looks like you are having problems in regards to the MySQL database that you are trying to use here. The error message you posted indicates that the database is most likely not configured in the way that Jira is expecting. If it was,…

Hi Chris, Thanks for the detailed post. I understand that you have found a particular view that is not allowing you to scroll down the page in order to see the complete issue details. I have been trying to recreate this problem in my own Jira Cloud site, unfortunately so far I have not had any luck here. For me this just…

Hi Ramesh, I see that you are trying to have a webhook fire when an issue has completed the initial create transition. Thanks for the screenshots as well, they do really help. I see that you moved the transition to the last post-function position. That's good too, I have seen ordering that event higher up can cause…

Ah, well that error message is much more specific. To see that error message is a clear indication that there is a licensing issue. We have a KB about this error that I would recommend reading over in Create issue via email fails due to invalid license error in Jira server . If this is a Service Desk project, it sounds…