Andy Heinzer Atlassian Team

Hi @Raymond Soltes I took a closer look at your site, and I think I found a potential misconfiguration that could account for this problem. I can see that your account is a member of the site-admins group, but your account is not a member of the jira-software-users group. That latter group is the default group to give you…

Hi Timothy, We have a few different guides to help get you started. If you're using Jira Server or Data Center, then I'd recommend trying JIRA Developer Documentation: JIRA REST API Version 2 Tutorial If you're using Jira Cloud, then it might be better to start with Basic auth for REST APIs. This document explains one of…

Hi, I understand that you are trying to use the Insights REST API in order to add content from another site, but are unable to in some cases due to some characters not being in UTF-8. I came across another set of users that appears to have had a very similar problem over in…

Hi, Sorry to hear about these problems when adding users to your Atlassian Cloud site. I only see three users added to this site so far. And while Jira Service Management on the free plan has a limit of 3 users, Jira Software and Confluence on free plans have a limit of 10 users. So I agree this should not be happening.…

Hi, I understand that you are currently using Jira Server and have this connected to your Active Directory server in order to populate user accounts in Jira. Jira Cloud does not provide this exact same ability to connect an LDAP or Active Directory directly. Instead the Atlassian Access product can connect to a few…

Hi @caiyunCheng Thanks for that info. So far I have not been able to recreate this problem. I suspect that there might be a 3rd party plugin involved here, or some other customization to the project that might be responsible for this error message. Could you translate that text that appears before the "User 'username' is…

Hi @stiv_marro I understand that you are attempting to set date values, but that these consistently appear to be getting reverted specifically in the month value to a value of 1 (January) despite whatever other value you put in there. I have a hunch as to the cause here. Could you please navigate within Jira into the…

Hi @Raymond Soltes Sorry to hear about this problem. I understand that your account appears to be unable to use automation within Jira Cloud, but that using another account appears to work correctly. I suggest trying to use an incognito or private browser session to see if you can login to that and see if this problem…

Hi everyone, Thanks for the feedback here. Apologies for my initial confusion here. I can see that this problem affects more than a few users. I wanted to share some insights here. Since I now realize this is Jira Server, AND these are specifically personal access tokens, which are a new feature to Jira Server/Data Center…

Hi everyone, This is a rather common problem for Atlassian Cloud sites. If the site has missed payment, that tends to be the most common cause for the site being suspended. In which case, this is potentially something you can self-serve in order to resolve. If you are a billing or technical contact on the account for that…

Hi everyone, If I understand the problem here, some site-admins are unable to use the log in as another user feature. I have tried to recreate this problem, but so far I have not seen this error. I have tried this on both a paid site as well as a Jira Free site. It seems to be working correctly for me so far. I found one…

Thanks for that info. It really helps to shed more light on the problem here. I can see that the character \u00e9 appears to be a C or Java source representation for “é”. Jira is originally built in Java, so that makes more sense now. Jira Cloud has its own indexing, which you can choose which language should be used for…

Sorry to hear that. The fact that this user:pass works here would tend to indicate this is an authentication problem instead of a curl switch problem. Could you let me know some more details about your environment here? Specifically is this a Jira Server/Data Center site? Or a Jira Cloud site? Initially I thought this was…

Hi Jean, I see that you are trying to download attachments stored in Jira Cloud using curl. While the response you get back is not exactly an error message, I understand that the file it not actually being downloaded/stored as a result of your call. I believe I know why that is now. Our Cloud services are storing these…

Hi Thomas, If I gather correctly, you are trying to export some data from Jira Cloud into Splunk, but in the process of doing so, some characters are not appearing correctly. This can happen when moving data between systems that utilizing different character encodings. I know that Jira Cloud will using UTF-8 for encoding…

Hi Joshua, I see that you're using Jira Cloud and trying to make this text appear with line breaks inside that {noformat} tag. I suspect that the problem here could be the source where this text is copied from is not actually using a carriage return or line break between lines. But instead it could be using some other…

Hi Henning, While I did not find any blocks for that domain, something else doesn't look right here. So I created a support ticket on your behalf. You should have gotten an email about that too, but just in case you did not, you can see the support ticket over in…

Ah, thanks for pointing that out. When I tested this all the issues had story point estimates. It does throw an automation result of "Some Errors" if any of the stories in that epic do not have story point estimates. But, at least in my testing, those stories are still being cloned by automation, despite the fact that the…

Ah, in that case, please see Security for Connect apps. For Connect apps, you can use two different forms of Authorization: Authorization via scopes and app users or Authorization with user impersonation. The latter form does use a JWT bearer token which uses OAuth 2.0. More details on that over in User impersonation for…

Hi Henning, Sorry to hear about this problem. This does sometimes happen with our Cloud sites being unable to transmit messages to specific accounts or domains. Could you please let me know the specific email address and/or the domain name in question here? I can investigate this further if I have some more details here.…

Hi Shahryar, I understand you are creating an app for Jira Cloud. However authentication is done differently depending on what exactly you are building. From the way you have described this, it sounds like you're using basic auth. If that is the case, your app can then only authenticate as the user that has supplied their…

Hi all, Just wanted to followup here for the sake of anyone else in Community that might find this problem. It was identified that this problem relates to an existing bug in Jira Cloud that we are tracking over in JRACLOUD-74294. It seems that the new issue view is not displaying links to Trello in the manner that the old…

Hi I understand that you have an existing Atlassian Cloud site that you want to continue to use, but no longer want to use some of the products on that site. You can do this when logged into the site as a site-admin by: * Choose > Administration, then choose Billing under Subscriptions & Billing * Choose Manage…

Hi Betty, I understand there is some confusion between the versions created in a project and the releases that appear on the Kanban board. In John's response, he is using Jira Cloud, and that behavior works a bit differently than it does in Jira Server. In Jira Software Cloud, you can see the versions to release directly…

Thanks for this additional information. I think I see the problem now. Your automation rule has a manual trigger, and when this is run, it is setup to clone the epic first. In turn the trigger issue is that source epic itself. However I think from the way you have tried to set this up, you are expecting that each child…

I'm not sure why you might be seeing that error @Michael Wolfgram. I tried to recreate your exact setup in my own environment. Here is my current automation rule: (below is the second screenshot to show the complete rule details) In my example, I'm creating a new linked issue in the same next-gen project. The trigger issue…

Hi Simon, Sorry to hear about this problem. I understand you are using Jira Cloud and sometimes seeing this 400 Bad request error when trying to view the activity stream. I researched this particular error, however I only found one other support case with this error in the past year. In that case, it was found that this…

@Michael Wolfgram I think you might have an addition set of quotes that is not needed here. Try instead: { "fields": { "Story Point Estimate":{{triggerIssue.Story point estimate}} } } I have seen extra quotes for some fields can short-circuit the way automation tries to set that field value in some cases. Try that and let…

Hi Brett, I see that you are creating an integration for Jira Cloud and it seems that you have found some inconsistencies in regards to information returned by these endpoints in the REST API. In regards to the Sprint field, this is a custom field that is provided by the Jira Software application. It is not a field that…

Hi Abhishek, I understand that you're trying to setup OAuth for an app, and looking to find your callback URL. When you create an app in the developer console, this is something that you can set/configure within your app itself when you go to the Authorization tab, like so: This callback URL could be a localhost or some…