Andy Heinzer Atlassian Team

The response you get back from curl would indicate that the authentication failed. Which in turn would leave your request as if it was made anonymously. If the resource you are trying to access here is protected from anonymous access, that explains the behavior we see here. I would want to first confirm that your account…

Hi Holger, I see that you are looking to see database connections within Jira, but none of these appear to show on that graph. It appears that your configuration though is unusual. What I mean by that is we are not expecting that Jira will define the database connection in the server.xml file anymore. It is true that very…

Hi Bernd, Sorry that I misidentified the cause of your error here. I tried to look into your problem further. I found that are errors being thrown when the Atlassian Cloud site is trying to reach that address: Error contacting remote application at…

Hi @John-Pierre Atallah We are aware of these kinds of warning messages sent from GitHub. The way to resolve this problem though is different depending on what platform of Jira you are using (Server or Data Center VS Jira Cloud). If you're using Jira Server or Jira Data Center: Most commonly these have been seen in Jira…

Hi, Sorry to hear about this problem. There was a problem with Atlassian Cloud sites being unable to install 3rd party apps yesterday (4-March). This is detailed in https://jira-core.status.atlassian.com/incidents/pkb2zv9xxhn2 I am not certain if this is the same problem you are experiencing here, but given the nature of…

Hi Gunta, I see that you are using curl to try to query some data from a Confluence server instance. However the error you are getting is a pretty clear indication that your request is not authenticating in the way expected. Try checking out Confluence REST API examples. It has a few syntax examples that might help here.…

Hi Bernd, Sorry to hear about this problem. However I believe that this error happened during a time when there was a problem specifically with installing apps to Cloud sites. Some more details are in https://jira-core.status.atlassian.com/incidents/pkb2zv9xxhn2 At the time of writing my response, this incident has been…

Just wanted to clarify a bit here. Starting with Jira Server 8.7.0, we turned off HTML support for custom field descriptions by default. This was shipped in JRASERVER-70859 : Disallow HTML in custom field descriptions and list item values by default. That said though, it is still possible to enable this feature as…

Hi, The $JIRAHOME/ and $JIRAINSTALL/ directories could be in different locations depending upon where they were configured on setup. However for most Windows installations, these tend to be in a path such as: C:\Program Files\Atlassian\Application Data\Jira\ and C:\Program Files\Atlassian\Jira\ There are more details about…

Ah, well yeah, that would be a bit different in this newer version. Try this instead: SELECT TIMESTAMP WITH TIME ZONE 'epoch' + "ENTITY_TIMESTAMP" * INTERVAL '1 millisecond' AS ReadableDate, * FROM "AO_C77861_AUDIT_ENTITY" WHERE "ACTION" = 'Project created' AND "ENTITY_TIMESTAMP" > extract(epoch FROM now()-interval '3…

update: Workflow status properties will no longer support group names As of 8th of September 2023, we’re removing the ability to use group names shaped like jira.permission[.subtasks].{permission}.group.[.suffix]in workflow status properties. Entities that haven’t been translated from group name to group ID will no longer…

@Brandon Meredith That is a Jira Cloud site. Those versioning numbers don't really apply in the same way in Cloud. This is largely because Atlassian is continually applying updates to Jira Cloud automatically. Jira Cloud sites are always updated to the latest versions. However I fear that most users of Jira Server or Jira…

That AO table now has a column called "ENTITY_TIMESTAMP" which appears to be storing the date/time of that entry in Epoch time. You can convert that epoch/unix timestamp back into a readable date and time value, but how you do that will likely depend on the flavor of SQL you are using. Postgresql, MySQL, MS SQL, Oracle,…

Hi, I do not believe this is a bug, but rather I believe there was a change to the way that Jira Server/Data Center is storing some of the audit data. This happened back in Jira 8.8 when we revamped the way the audit log works. More details about this change can be seen in the Jira Core 8.8.x release notes. While the…

Hi Rex, I understand that you are looking to complete the HECVAT certification in regards to Jira Cloud. Unfortunately this is not something that Atlassian currently has documented, nor is this something that Atlassian can complete on your behalf. I did try to research this further, however this appears to be the first…

Hi @Michael Brown My suggestion to clone the issue and then move that clone to another project was specifically intended to move it to a Jira Software type project. Certainly if you moved it to another Jira Service Desk (now called Jira Service Management, JSM) project, then yes, that field will be maintained there. But…

Hi Michael, I see that you are trying to integrate Jira Service Management (JSM) with Confluence in order to create a knowledgebase. The URLs as viewed through JSM are expected to be in a different format than if you were to view those same documents in Confluence directly. Since it appears that you are using the server…

Thanks @zachar papkov This is a good call out. I have updated that page to include a header that indicates this information is specific to Server and Data Center editions. I could certainly see why this would be confusing for Cloud users, as this is not possible in the Cloud platforms.

Hi Elena, I understand that you are looking to see if perhaps the Jira Service Management (JSM) product might be a suitable replacement to Freshdesk. * JSM does not have the ability to confirm that notifications sent to customers have been opened or not. This is potentially something that an email receipt could provide…

Hi @CoMech IT Support I understand you are trying to create a backup of Jira Server so that you can import this into a Jira Cloud. It appears that your version of Jira Server is too old to migrate directly to Jira Cloud today. This is something we are aware of and have tried to document out in Supported versions for Jira…

Hi, I just wanted to follow up here to share the resolution in your support case. From that case: This field is created and managed by JSU Automation Suite for Jira Workflows. It is a third-party add-on that was not developed by Atlassian and consequently is not supported by us as our knowledge regarding this plugin is…

Hi Marcus, Nic is correct. In theory it might work in some cases, but we do not guarantee it. In fact we have seen several cases where an upgrade is required first. I would not attempt to import a Jira server 7.0 backup into our Cloud site today. For most data sets, it just tends to have older and too different data…

Hi @D Mat Sorry to hear about this problem. However I think you have stumbled upon a bug in regards to this functionality in Jira Cloud. We are tracking this problem over in JRACLOUD-66694 : Incoming email handlers in JIRA can't create new users from the create user function. Unfortunately, there is not a simple workaround…

Hi Marian, Sorry to hear about this problem. If I understand correctly, you are trying to invite other users at your domain to join this Service Management project as a customer, but you are unable to do so consistently. I can see that your account appears to be in the Agent role, so this is something that I would expect…

Thanks for pointing out that field. That can work for Jira Cloud users. However this is not a feature that is available to Jira Server or Jira Data Center at this time. This appears to be a relatively new JQL feature. We do not have this field in documentation at the present time, but I am working on correcting that.

Hi everyone, Just wanted to follow up here. We found that the Cloud site in question here was renamed at some point. It appears that the Automation app was still attempting to make web requests back to that original hostname. Normally those are automatically being redirected to the current Cloud site name. For some reason,…

@Marcus Rumbohm yes, I can see from your screenshot, that is clearly a Jira Core mail handler. Also the translation of your error message I think is the same as my error message above. In most cases these kinds of mail handlers should not be used within Jira Service Management projects. The reason for that is because users…

Well it appears that there are 3 fields here that are trying to set values that are currently invalid for Jira to use. Jira can be setup so that these fields might not be visible on the create screen. There are two courses of action that could help resolve this: * Reactivate these user accounts. Not ideal I understand, but…

Hi Rune, I see that you're using Powershell in order to try to create a project in Jira Cloud via the REST API. I think I found out what is happening here. In my view, I believe that your POST call is failing here because Powershell is not creating a true JSON payload here for Jira Cloud to process as expected for that…

Thanks for that information. Perhaps if we can learn more about what user picker fields might exist on this page. I can see assignee field here which would be at least one such field. Does this problem happen if some value is set for assignee other than Automatic? I would be interested to learn about what other custom…