Andy Heinzer Atlassian Team

Hi @Sian Evans Sorry to hear about this problem. I have logged an internal ticket in regards to this inability to select a desired site name. So far I have not personally been able to recreate this problem, but I have seen a number of other users report this on another thread here in Community, so I'm certain this is…

Hi Shivany, I understand that you are wanting to be able to use custom field of type number and then sum those values in a dashboard gadget from a JQL selected set of issues. This is not something that Jira Cloud can do out of the box today. But we are tracking this feature request over in…

Hi @JenKnight The answer might depend on how you got there. If you followed the steps in temporarily click through to the old view, then you will notice that the URL of a specific issue tends to end in the string ?oldIssueView=true If you see that, you can remove that string entirely to revert to the new issue view.…

Hi @Alila Sorry to hear about this problem. Unfortunately, since you are not a site-admin, technical contact, or billing contact, your account does not have the ability to open such a support request yourself per our support offerings. Instead I would recommend reaching out to one of your site-admins (Eric E., Jonathan G.,…

Hi @Shrikant Wagh Sorry to hear about this problem. I understand that you are not able to start the trial for an app in Marketplace for your Jira Cloud site when your account did not have current or valid payment details on it. There are a pair of tickets about this scenario where we have documented this behavior *…

Hi Joshua, I see that you are trying to upload an attachment to a Jira Cloud issue, but are getting an unsupportedmediatype error in the process. I think I can see the problem here. Try removing your header of request.AddHeader("Accept", "application/zip"); If it's still not working, then also remove the header of…

Sorry, I'm not sure I follow the line of your question. Yes, I would expect that all requests would issue customer notifications by default. However this original question was in regards to Jira users creating an issues on behalf of the user (outside of using the customer portal), and in older versions of Jira, when they…

Hi @Dmytro Koziarevych -Softlist- Thanks for contributing to our community. In the future though we would ask that you please review our Community guidelines for Marketplace vendors. I can see that you have already added your organization name to your name, but we want to make sure that when you recommend your own product…

Hi @Chris Caspanello I have not found an easy way to manage this in Jira Server/Data Center. The existing server REST API endpoints don't permit you to query or filter down the returned projects in the manner of search at this time. So I created a feature request for this over in…

Hi Adem, I understand that you have Jira integrated with some development platform such as github or bitbucket and that when a branch is merged to dev, the issue in Jira is transitioned to the next status. However when you merge a task into the dev branch, the Jira issue is not transitioned. I suspect that this is…

Hi Luis, If I understand correctly, you have deleted a project, but you are still seeing links to an issue in that project in the "Your work" section. We are tracking this bug over in https://jira.atlassian.com/browse/JRACLOUD-74162 There is a note there that if you can unassign the issue before it is deleted, then it will…

Hi @John Cowles and @geoffrey.limantour We have a KB article on the steps to follow to change the email address of your account over in Change Atlassian account email addresses. Near the top of that article though, there is a caveat: These steps currently exclude anyone that subscribed to Atlassian Access and is…

Hi everyone, We are aware of the problem here in regards to the Jira Cloud for Excel add-on not working correctly. We are tracking this problem over in https://jira.atlassian.com/browse/API-439 In the meantime, you can try to use either the Excel Online edition or perhaps an updated version of Excel where this problem does…

Hi Manzer, I understand that you are trying to use markdown notation in a Jira Cloud site. However the first link you posted here is from our public bug tracker on jira.atlassian.com. This specific site is not using our Atlassian Cloud platform, but instead is using the Jira Data Center edition. As such Server/Data Center…

Hi William, I understand that you are trying to restore a Jira server instance from a backup, but appear to be unable to connect to the old database. Jira server determines what database to connect to by looking into the $JIRAHOME/dbconfig.xml file. There are a few different way for you to be able to update that file. My…

Hi Vitali, I understand that you are wanting to be able be in Jira and be able to then click a link that takes you back to the slack conversation that this issue was created from in Halp. There is a way to do this. First, you will need to create a custom field in Jira to hold this value. I suggest that you call the field…

Hi Margot, Yes, end users can make changes to Jira Cloud even when a backup is being created. How long it takes to create a backup is dependent upon a number of factors. What I would recommend doing is starting the backup, and then check back frequently to determine approximately how long it took to complete. If you can…

Hi Wojciech, Once you have run the first web request action, you will probably want to create a variable that stores the specific value. Please see https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Createvariable Once the variable has been created and stores the value from your…

Thanks for this information Arne, I believe we will need a site-admin from this site in question to grant us data access to that site to be better able to investigate this further. To do that, I created a support case on behalf of Wesley over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-673598 and…

Hi Priya, Sorry to hear about this problem, I understand that you are trying to add a slack integration into a team managed project in Jira Cloud. However there appears to be a pair of errors where Jira seems to be unable to connect and gather the required information from slack. Could you please try this once more? I…

Hi @AEM Sorry to hear about your frustrations with the new editor in Jira Cloud. Please know that Atlassian has not made these changes for the purpose of frustrating users, but rather to help more users. Over the years, our team has made efforts to build towards a consistent, familiar, and performant editing experience in…

Hi, I understand that your REST API response here is a 200 HTTP code, but you don't see any results. There are a couple of possible explanations here. We can see in the documentation of that endpoint (GET /rest/api/3/issue/createmeta) that: Note that invalid project, issue type, or project and issue type combinations do…

Either method can be used to make REST API calls to Jira Cloud, and both can be used to create issues on behalf of specific users (impersonation). The key difference here is how you are planning to build the app itself. If you are planning to use the Connect framework, then you will end up using a JWT token as explained in…

Yes, it is possible that you could be using a scripting language like python to create issues in Jira. I would expect though that the python would be making REST API calls to manage this, see Jira Cloud REST API reference. You can also see that on specific endpoints such as POST /rest/api/3/issue we have a tab that can…

Certainly we can suggest re-installing the app here. It is difficult to determine the cause here currently because I can't recreate the problem at the moment. But yes, if the client can reinstall an recreate the error here, then perhaps we can gather more information about the problem here.

Hi Mandar, Since it looks like you are using some kind of test suite and want to be able create those tests as issues in Jira, it might help to take a look at this kb: Using JIRA Software for Test Case Management There are several 3rd party apps for Jira Cloud and Jira Server/Data Center that can make these kinds of issues…

There is no way I am aware of to enforce this from Jira's side. But that said, it might be possible to enforce some kind of policy from Github's side of things to allow or prevent such pull requests. However these appear to be 3rd party additions, and not out-of-the-box features. Check out…

Hi @Arne Reimann I understand that you are getting an error that indicates an API call is failing due to a suspended-inactivity error. But I am unclear as to what relationship you have with this specific site in question. Your account does not appear on that site in question. Have you created an application that is…

Hi, Atlassian does have a product that can do that. Check out Halp. It has this ability to capture threaded comments in Slack and then transform those into comments on a Jira issue. There might be other solutions that might be able to do this in Marketplace, but I'm not aware of any others that specifically have that…

Hi Mandar, I am not sure that using Automation for Jira is really what you want in this case. While it is true that this app can help you to automate the process of doing all kinds of actions in Jira, including creating issues, your situation sounds different here. Since you have an external source of data, this seems more…