Andy Heinzer Atlassian Team

So the bin installer for linux, and the exe installer for windows will bundle Java when Jira is installed. But the other install packages such as the .zip or .tar.gz do not do this. Thanks for letting me know that part. It is possible that your setenv.sh might have a JRE_HOME parameter defined there. If it does, just…

Hi Matt, I understand that you are trying to integration Jira Cloud with Slack but it sounds like you might be running into some problem here. While this integration is intended for you to be able to create Jira issues, and see summary information of Jira issues in Slack, this expected to work within specific channels…

Hi Tom, Sorry to hear about this problem. I believe that this is due to a known bug we are tracking over in JRACLOUD-74715. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-682523 so that we can troubleshoot this further. Andy

I am not sure what you mean by set the JAVA_HOME to point to the openjdk java path in setenv.sh You should not have to touch the setenv.sh file in order to make this work. Try following the documentation guide for setting JAVA_HOME as explained in Jira Server: Installing Java: On Linux The JAVA_HOME environment variable is…

Hi @jy We have ticket that tracks the update of the bundled Java that is include in Jira Server/Data Center editions. The most recent of which is JRASERVER-72515. Updating Jira to 8.18.1 will update the bundled Java to 8u292, which will address at least the two medium vulns listed there. However the version bundled does…

Hi @kromit I understand that you are having a problem with trying to upgrade Jira due to an expired license. I tried to lookup your account, but I did not find any licenses on your account here. I only found expired evaluation licenses which I would not expect to work here. Do you happen to have an SEN number for this…

Hi Oleg, I understand that you appear to be creating an app or integration with Jira Cloud and are looking for some more details about how you can get a selected resource instead of the complete array of all resources available to that site. I have not found a clear means to achieve this. But I have found another thread…

Hi, I can confirm that those two cookies are not marked as secure cookies when visiting the customer portal within Jira Service Management. I found a related support case where another customer was inquiring about those specific cookies. The information I found indicated that those two specific cookies do not contain any…

The partner directory over in https://www.atlassian.com/partners is the correct path to follow. I understand that this site might have been unavailable to some at the time this question was asked, but it appears to be functioning correctly now. I'm still investigating if there was any documented downtime for that site as…

Hi Saba, Our support offerings only have support here in Community for end users of cloud sites like yourself. That said, if you can reach out to your Jira Cloud site admin (Costas V), that person could create a technical support case if you are still having problems by going to https://support.atlassian.com/contact…

You cannot simply merge these two accounts. Instead you will need to either invite one account to Bitbucket, or invite the other account to Jira. Once you have at least one account that has been granted access to both sites, then you should be able to use that account to see this data the way it was intended here. Steps to…

Thanks for letting me know those details. The fact that you can get notifications of status changes makes me feel like this could be a setting within the specific Jira project itself. Is this a team-managed project? Or a Company managed project? There are some more details on the difference in What are team-managed and…

Yes, technically there is a dark feature for that. If you go to <Jira_URL>/secure/SiteDarkFeatures!default .jspa You can set the property called com.atlassian.jira.user.dbIdBasedKeyGenerationStrategy.disabled and in turn any new accounts created in Jira after this dark feature is set would be created with the userkey being…

Hi everyone, Currently within Jira Cloud, there is not a mechanism to allow end users to remove themselves from a board or a project. The project administrator (or higher level) have complete control over which users are members of a project. That said we have created a feature request that seeks to allow end users to…

Hi Pavol, I understand you are trying to use python to call REST API in Jira Server in order to transition an issue and also set a specific resolution during that transition. While I am not an expert on using python here, I am much more familiar with Jira's REST API here. It should be possible for you to choose the…

Hi Michael, If I understand correctly, you are trying to use automation to change the status of issues assigned to this specific user during certain hours. I suspect that given the error message in your screenshot, those other three issues were not actually assigned to that user. This could generate this kind of warning…

Yes, that certainly could be the cause here. Jira can show you this development data, but what you see in Jira can be contingent upon your accounts ability to see that info within Bitbucket. Having separate Atlassian Accounts for these products could certainly explain the behavior here so far.

Hi Danielle, I understand that you have setup an integration between Jira and Slack, but are not seeing notifications from the Jira app in Slack when issues are created. I tried to recreate this same problem, but when I did this I do see the notifications when Jira issues are created (both from Slack and within Jira…

Since you can create a branch from within Jira, it sounds like the connection from Jira to Bitbucket is working. However the inability to see that branch from within Jira would tend to indicate that there is some other problem or misconfiguration here. Does this problem only happen for your account on this site? Or are…

Hi @Евгений Чекой Sorry to hear this is not working. I had to double check this feature within the free plan because while the free plans prevent anonymous access to projects, the widget has a requirement to grant anonymous access to the customer portal. Having tested this in my own free cloud site I can confirm that this…

In order to see those branches, commits, etc, you need to include the Jira issue key in the commit message or branch name. Reference issues in your development work explains this more in-depth. So that is the first thing to check. Does your branch name include the issue key?

Thanks for posting this information Saba. I can't seem to find any clear cause for the behavior reported here. I'd be interested to try to learn more here to better understand this situation. Could you let me know more about how you are calling these REST API endpoints? Are these called in a script like powershell, via…

Hi Lukasz, I'm not sure I understand the concern here. I believe it revolves around some issues within Jira that might appear to be marked as deployed more than once due to the different environments. There is also our documentation guide for this feature in Company managed projects over in Integrate your deployments with…

When the summer Olympics come around, I'm always pulling for this guy https://en.wikipedia.org/wiki/Max_Heinzer He is a fencer for the Swiss national team. No idea if we might actually be related distantly somehow (I have my doubts), I have no proof we are related but the last name makes me wonder. Always feels like I'm…

Hi @BrianW Thanks for flagging this. I have linked that other issue to my previous feature request because they are certainly related now. Sorry to hear about this problem. However my previous recommendation was not to rename the linktype Name field here, but instead to rename the Outward Description instead. Granted for…

Hi Offir, That guide you cited is intended to help you create a Jira issue from within the VS code extension. If you want to be able to see all the commits that relate to a Jira issue, then I suggest taking a closer look at View development information for an issue. It explains in more detail how Jira can display…

Hi @Jose Luis Casarrubias Jira Cloud does not allow for HTML to used in field descriptions. We have noted this previously in some KBs such as HTML Code Appears in Description Fields. That said, Jira Cloud today can allow you to use markup in custom field descriptions when you edit a custom field. This can effectively still…

Hi Saba, I understand that you are trying to bulk create issues within Jira Cloud, but are seeing this error requesting that you specify a valid project key or ID. I am not certain of the exact cause here so far. When referencing our REST API documentation for that endpoint POST /rest/api/3/issue, it seems to be very…

This is not exactly the same problem as the original post, but I can see the relationship here. That gray oval is expected to show the estimate value for that issue on the board. There is no way to remove it from this kind of board. It is hard-coded to appear on these kinds of boards. Although you can go into Board ->…

Hi @tornike tsiklauri I understand that you have setup automation in Jira Cloud to copy issues and comments from one project into another and are looking to be able to sync the changes when a user edits a comment in the source issue into the comment in the destination issue. Currently automation in Jira Cloud does not have…