Andy Heinzer Atlassian Team

Hi Felipe, I understand that you have a connect app that is calling the endpoint of DELETE /rest/api/3/field/{fieldKey}/option/{optionId}/issue and shortly after that appears to complete, trying to then delete the option using DELETE /rest/api/3/field/{fieldKey}/option/{optionId} is failing. Given that the first call is…

Confluence handles attachments a little differently than say Jira does. Just because an attachment is connected to a page, does not necessarily mean it appears on that page automatically. If you're looking at this page in Confluence Cloud, click the ellipsis (...) menu on the top right of the page and go to Attachments.…

Hi @kdickason Sorry to hear about these problems. I checked our support portal and found that evaluation licenses were not allowing users to create technical support cases. That should not be the case. I have raised an internal ticket about this. Looking into it further, I can see that eval licenses can now (within the…

Hi Katie, If I understand correctly, you're using the Python API module to try to add an image attachment to an existing page. The unknown attachment would seem to indicate that Confluence doesn't have this image added yet. Looking into what I believe is the documentation for that API over in…

Hi John, Using the Jira Cloud migration assistant app in Jira Server does not lock out the server instance during the migration. Because of this there is a note about such changes over in https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/ Changes on server before migrating If…

@Nicolas Casel Yes that email is from Atlassian. There was a security advisory for Confluence Server/Data Center that was issued just yesterday. You can read more about it over in https://confluence.atlassian.com/doc/confluence-security-advisory-2021-08-25-1077906215.html

@kdickason Certainly an expired server license can cause problems in regards to trying to perform upgrades. Jira requires valid and current licenses applied to the system before you can upgrade. But it sounds like you can at least now see the Boards. As for why you can't see the create button, the only reason I know that…

Hi Douglas, I am not sure I understand exactly what you are looking for here. Is it that you are trying to set a custom field value on a particular Jira issue? Or are you trying to add possible checkbox values to an existing field? Either should be possible to do with JSON using the REST API. We have a reference document…

Hi Orkhan, If I understand correctly, you have a commit hash from github that you want to be able to use in order to find the issuekey of a Jira issue referenced inside that commit. While Jira can be integrated with github, Jira Cloud's documented REST API endpoints do not provide an endpoint that can search by a commit…

Hi Yehuda, While Atlassian does create some SDKs for developers, this particular one you are referring to appears to be created/supported by an individual outside Atlassian. I believe this project is being tracked over in https://bitbucket.org/farmas/atlassian.net-sdk/src/master/ And the link of…

Yep, we won't really be able to help here. But I found on mojang's site some steps you can try to take with them to be able to login to the account. Check out https://www.minecraft.net/en-us/password/forgot If you are still unable to get that email, then that page has some other steps you can try to follow: If you no…

Hi @kdickason For a missing Boards entry in the top bar navigation, I would still recommend https://confluence.atlassian.com/jirakb/boards-navigation-button-missing-in-jira-software-server-799801745.html The lack of the Create button sounds like a different problem here. That would actually be expected if the account you…

Hi Matias, If I understand correctly, you are wanting to be able to take the attachment files on a Jira issue and automatically send these to a Google Drive account. With just Jira Cloud alone, this is not something that Jira or Jira automation can do today. I also have not found an existing app in our Marketplace that…

Hi Kevin, I'm a big fan of Firefox as well. I can see that you have a tab open to a Jira issue that appears to be using more memory than expected. Part of this I think can be explained in regards to the way that Jira Cloud is working today. Elements on the page are not always loaded all at the same instant when a page is…

Hi Daniel, I understand you are moving to Jira and want to track issues between different teams, but I am not certain I understand what you are looking for here. Jira will provide a number of reports on a per project level that can help you measure different aspects of the health of the project. More info on that in…

Hi @Ilya Konovalov If I understand correctly, you are using the new issue view in Jira Cloud and when pasting a link from slack into a description in Jira, you are wanting that link to just display as a URL. However currently the new issue view is automatically formatting that link into a card instead. While that can be…

Hi, If I understand your request, you are looking to remove this grey text that exists in the field from being visible to other users. To the best of my knowledge this is not something that is customizable to a Jira admin or site-admin in any Atlassian Cloud site. That said, I am curious to learn more about what you are…

Hi @Gaurang Chauhan I understand that you are creating a connect app to work with Jira Cloud, but have found that trying to use both the "atl.jira.view.issue.left.context" and "atl.jira.view.issue.right.context" the left panel does not appear as expected. I should start by saying that I'm not a developer and that this…

That error of unary operator expected is a pretty clear indicator that the JAVA_HOME is not set correctly here. JAVA_HOME is not expected to be set in the setenv.sh file, as I have tried to explain previously. It is expected to be a system variable. You should be able to run a terminal command such as echo $JAVA_HOME and…

Hi @Warde Wynter Sorry for the inconvenience here. I have found that there is currently a known outage in regards to some Cloud sites inability to create a new plan right now. Our support team and working on this problem now. If you could also create a support case over in https://support.atlassian.com/contact this would…

@Avram Score Please review our Rules of Engagement. It is never acceptable to use such derogatory name calling on our site. You are welcome to disagree with other users, but name calling will not be tolerated. I have edited your previous reply to remove this content in violation of our community rules. For what it is…

Hello @Техническая поддержка, In this case it appears that your cloud sites on the free plan were incorrectly deactivated by one of our systems. I reached out to another team here in Atlassian and they were able to reactivate these sites. Sorry for the inconvenience. Regards, Andy

Hi @Artiom Vasiliev Allow me to step in for Dario while he is away. Thanks for providing all these details, it really helps to see the scope of the problem here. I came across a documented bug here over in https://jira.atlassian.com/browse/JRACLOUD-67911 that I think relates to this problem. It appears that the…

Hi Stephen, If I understand the question, you are looking to create an integration or app that will have Jira sending webhooks to another application and are concerned about the reliability of Jira sending these. The answer here is going to be different between Jira Server/Data Center and Jira Cloud. The link you posted is…

Hi Jonathan, I understand that you have setup a workflow, but have found that when users utilize the Move Issues function, that they can choose any issue status. There actually is not a clear method to restrict the status when using the move action. There is an existing feature request seeking to have admins set this over…

Hi Juan, If I understand correctly, you are wanting to be able to filter a JSM report by the agents assigned to that project. There is not a drop-down filtering for users of those custom reports in JSM, however when you create a new custom report, there is the option for you to filter the series data by a JQL query. That…

Personally, I would comment out the line that sets the JRE_HOME if found in that file. Provided the JAVA_HOME is set correctly, Jira will default to use that when JRE_HOME is not defined. Alternatively, you can create a fresh install using a tar.gz install package, but I can't say which is preferable in all cases.

Jira Cloud is a stateless application. As such, it does not have a start/restart aspect that Jira Server has. There is also no means for a site-admin to clear such a cache either. If you encounter this problem specifically on a Jira Cloud site, then I would recommend creating a support case if you have support (free plan…

Hi Manish, If your Jira site is using a domain of either atlassian.net or jira.com then your site is an Atlassian Cloud one. Perhaps someday in the future Atlassian might offer customers the ability to host our Cloud services on their own domain, but today that is not possible. For any Atlassian Cloud site, you can then…

Hi Ashish, I am not familiar with integrating Confluence with developer information from a source like Github. But I know that in Jira, these integrations require first that you follow steps such as Integrate with GitHub. Once that is done, you still have to make sure that the commit message included the Jira issuekey. For…