Andy Heinzer Atlassian Team

@Ian _I_ - Aware I recommend that you reach out to one of the site-admins for your Jira Cloud site and ask them to create a support ticket over in https://support.atlassian.com/contact/ you can also ask them to include your email as a requested participant. This is not something that you can do yourself though because your…

When you make the POST /rest/api/3/issue to create a new issue, when Jira is successful, it will respond with a json payload that includes both the issuekey and the issueid of the issue it just created. For example: {"id":"15735","key":"SSP-28","self":"https://example.atlassian.net/rest/api/3/issue/15735"} I made this call…

Hi @S Not all transitions will have a comment field appearing as an option. I would first want to make sure that your transition in question is using a transition screen. Outside of using the REST API, if you make this transition in the Jira web UI, is there a screen that appears with a comment field on it? If not, then…

Hi Brad, I understand that you are wanting to be able to use the Slack integration with Jira Cloud to create issues within a threaded conversation. I wasn't able to find an existing feature request for this yet. I did come across another feature request to be able to have slack return to a thread for updates on an issue…

Hi Shaye, I spent a while looking into this, and good news I think I have a solution. Bad news, this solution is a bit complex to setup and not without its limitations. But I will go into the benefits and drawbacks of this approach at the end. In my example, I was using Bitbucket Cloud and a Jira Cloud site. First, within…

If you have a validator on the create transition that requires an attachment, then you won't be able to use the REST API to create issues in that project. This is because the REST API does not currently have this ability like the web UI has. There is a feature request for this over in * JRACLOUD-77434 - For Jira Cloud *…

While Jira Service Management Server 3.7.0 and higher has a canned responses feature that would help here, JSM Cloud does not yet have this feature. We are tracking this over in JSDCLOUD-631. In the meantime or for other Jira products like Jira Software or Jira Core/Business, there are a few other solutions available in…

Hi Mohamed, I understand that you are trying to create an issue using the REST API in Jira, but that you are getting this error when doing so: "summary": "Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.", "description": "Field 'description' cannot be set. It is not on the appropriate screen,…

Hi Doug, I understand that the Jira Cloud addon for Google Sheets is no longer running the set schedule to import data. While I do not believe this is a system wide problem, I did find at least one other support case where this was recently reported. In that particular situation we found that the Scheduled Auto-Refresh may…

If you're running Jira using an SSL cert, then yes you will need to add that cert (as well as any intermediate and/or root certs) to the truststore that Jira is using. Steps to do this are also explained in https://confluence.atlassian.com/adminjiraserver/running-jira-applications-over-ssl-or-https-938847764.html

Hi, There was an incident regarding Trello this morning. More details can be found over in https://trello.status.atlassian.com/incidents/n2lx8yqhpqx9 At this time the incident has been resolved. If you do continue to see any trouble, please reach out at https://trello.com/contact Andy

Thanks for that info. I noticed that one of you headers has this syntax: req.Header.Set("Authorization", fmt.Sprintf("Bearer %s", enc)) However when using Basic auth, we're not expected to use the Bearer parameter. That is only used when using OAuth token grant as a means of authenticating. In the Basic Auth for REST APIs…

The 403 error is specifically thrown when the request is forbidden. So for example, on the POST /wiki/rest/api/content Returned if; * The space that the content is being created in does not exist. * If the requesting user does not have permission to create content in it. The GET requests don't always fairly test this.…

Hi Renee, Thanks for all these screenshots and this information. I have tried to recreate the behavior you have here, but the closest I have come to being able to do this, is when I went back to edit the first stories' Client Comm custom field a 2nd time. When I do that, I find that the entire new contents of that field on…

Hi Robin, The workflows within Jira are not an ideal location for this kind of change. This is because the workflows in Jira control how the Jira issues changes over the course of time. However a release is happening on the versions level, not on the issue level. Hence a release is happening outside the control of the…

Thanks for that information. If the base64 encoded string works in curl and postman, but not in golang, then there must be something different within that framework to account for this. I am not familiar with using golang, so I'm not certain if this might be something to do with say the characters found in the base64…

Hi Goran, I understand that you are trying to customize the date and time formats that JIra displays. I don't believe this is a bug, but we might need more detailed information about your configuration and environment to make that determinations. It would help if we could see exactly what settings you have changed in…

Hi @Sofia Quintero Sorry to hear about this problem. I understand that you are looking to setup and create a new Atlassian Cloud site, but appear to be stuck on this screen. I was able to lookup the site you are requesting based on the URL in your screenshot. However that site appears to have been registered by a different…

Hi Vinod, If I understand, you are trying to setup an SSL connection between your Atlassian Cloud site and SAP. However it looks like you have selected the atlassian.com domain for the certificate. I can tell you that this domain is not what we would expect for connecting to one of our Cloud sites. Instead the vast…

Hi @Sean Hannan Sorry for the inconvenience here. The hello site is an internal Atlassian resource, it is never expected to be publicly accessible. That said, Atlassian is not expected to post documentation there. Could you please let me know exactly what page you are on that contains that link? I am very interested to…

Hi everyone, Just to clarify, there was a bug in 8.18.0 in which some legit licenses could generate this banner message. That bug was tracked in JRASERVER-72583 and subsequently fixed in 8.18.1 and higher versions. If you're using 8.18.0, please upgrade or follow the work-around on the bug ticket. Should you be using a…

Thanks for the additional info Renee. I tried to setup my own project with the same kind of rule, but so far I have not been able to reproduce your behavior here. I think I'm missing something here. Could you go back to the automation rule in question, and then click the Rule details? I'm curious if perhaps your rule has…

Hi Jon, I see that you are using basic auth in order to make REST API calls to Confluence Cloud. It sounds like you are using the API Token in the same manner that a password would be used. At one time, the API tokens could be used in the same manner as a password, however that is not supported any longer. Please be aware…

Hi Renee, I see that you're using Automation in Jira Cloud and trying to append custom field values from these stories to their parent Epic. However it looks like the way your rule is currently written that this rule is also being run against the Epic itself as well as the stories in that Epic. And since that Epic issue is…

Hi Ivan, I understand that you have an app in Jira Cloud and that some end users appear to be able to disable this app by changing a project property. There is a REST API endpoint that users can also potentially use to call project properties over in PUT /rest/api/3/project/{projectIdOrKey}/properties/{propertyKey}. I see…

Hi Travis, I see that you're using .NET/C# and are interested in creating an app that will integrate with Jira Cloud. I have not been able to locate a clear example code that shows how to make this exact connection, even when finding a similar thread in our developer community. However I did come across a project in which…

Hi Alex, I understand that you are looking to find a list of objects within insight using the REST API. In your case, I think that using the endpoint of GET /jsm/insight/workspace/{workspaceId}/v{version}/iql/objects would be more appropriate for what you are looking for. This endpoint allows you to use an IQL query to…

Hi @H_Lo Thanks for reporting this. Sorry for the inconvenience here. I have created an internal support ticket so that this problem can be investigated in more detail. Certainly it appears that public sign-up is enabled on this site, so this error should not be happening. If you can get a site-admin to send you an invite,…

Hi Luc, Sorry to hear about this problem. I would like to create a support case in order to investigate this further. However since you are not a site-admin of this Cloud site, this is not something that your account can do yourself. Instead we need to involve someone with the site-admin role on that site. Either that user…

I noticed that in my own Confluence Cloud site, that uploading a filename with a '/' character is replacing that character with a ':' instead. This could be a factor here in regards to the way you are referring to that file. Once the file is uploaded to the page, see if you can then refer to it by the filename of…