Andy Heinzer Atlassian Team

The REST API in Jira can perform both of those functions. However they are still required to happen within two separate REST API calls. Users have sought to have a single REST API Post call that can add a new attachment, and then perform some other action, such as creating an issue or adding a comment to an existing issue.…

Hi @Storeolis Admin Sorry for the inconvenience here. I found that your domain was in a group of those that were affected by a service failure: We have identified a temporary failure on our email service providers side where attempts to create new domains between 23:00:00 AEST January 12th to 03:30:00 AEST January 14th…

Hi Guilherme, If I understand the situation here, you have Jira Cloud integrated with the Gitlab for Jira app, but are unable to see these commits/branches within Jira. Just to clarify, are you using this app, GitLab.com for Jira Cloud? Or is it perhaps some other app from marketplace for this integration? I tried to…

Hi all, There is a related KB on this topic over in Confluence 7.x throws "Can't reach database server or port" error when connecting to Microsoft SQL server. While there are some workaround steps in that KB that explain how you can enable TLS 1.0 in Confluence, we actually recommend that instead you follow the MS SQL…

Hi @Olga Toverovskaya Voting on an issue on our bug tracker is one input to our development team about where to prioritize our efforts, but this is not the only factor Atlassian takes into account. Our server Bug Fix Policy better explains this. Currently there is no clear time table on if or when there might be a fix to…

Hi @Sabrina Beach I created a support ticket based on your description of the problem here. You can view this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-73054 The problem of latency has been a problem in the past, but Atlassian has been working to reduce such problems in Cloud. That said,…

Hi Bruce, I understand that you are building a react app and are wanting to include a Jira Issue collector within it. While I have not done this myself, I found another thread here is Community that appears to have a solution. Check out…

Hi Bill, I don't believe there is an easy to way to find all the filters in use for each dashboard, short of inspecting each dashboard manually and looking at each gadget's settings in Cloud. However there is a feature request that seeks to better understand filter usage in dashboards over in JSWCLOUD-20801. The solution…

Hi @Lilavaz atheropids Thanks for reporting this repo. My apologies for the difficulties is making such a report to us. Your original post was incorrectly flagged as spam by our automated content moderation system. In the future, you can report such sites either to our support team, in which case…

Hi Yair, I understand that you want to be able to create a form for a supplier to complete. While Jira Service Management does have an approval workflow aspect that might be helpful here, the form itself is where I would want to focus on first. Confluence can be helpful here to a point, but I don't think that it will, by…

Hi @Mars Wang Thanks for this report, I created a new bug based on this over in JRACLOUD-78106. Just to note, as Piotr did, these displayed dates are not actual values that are being input to any issues in Jira, instead these are only an example of the format expected for that field. And of course the date picker is still…

Hi @U Sravani I can see that you are a site-admin member on this site, which can grant you access to administrate the site itself. However it looks like your account is technically not able to admin the Jira product. Normally the site-admin grants this role by default, but it is possible that you or another administrator…

Hi Mumin, Please review our support offerings, for standard support the hours of support are from Monday-Friday from 8am to 5pm the regional timezone. I see that you created several support cases over the course of a few days here. Please do not create duplicate requests, as this creates additional work for our support…

Hi @Simon Reed I have created an investigation ticket with our anti-abuse team so that they can take a closer look at this. Thanks for reporting these specific addresses. Andy

Hi Ollie, I can see you are getting an error for this call, but the syntax of the call does not make sense to me. I believe this is why you are getting back that error here. Which endpoint are you trying to call here? From the call it seems like this might be the GET /rest/api/3/project/{projectIdOrKey} however the call is…

Hi Ryota, I understand that you have a pull request appearing on a Jira issue that is not related to that issue. Jira is only able to make such pull requests appear on a Jira issue when the Jira issuekey appears in the pull request title or comment. If you can edit the pull request to change and remove that Jira issuekey…

Hi Danish, Since you are calling the endpoint of GET /rest/api/3/issue/picker this endpoint is designed to work a bit differently than other kinds of searches in Jira. Within the web interface of Jira, this endpoint can be called in order to help the searching of issues either within the quick search or to help…

Hi Gray, This is a difficult one to answer. It seems like it should be simple to determine this from within Jira, but it's actually fairly complex. The Jira Powerup in Trello is creating the issues in Jira just like any other issue created via the web UI or the REST API, so unfortunately, we cannot simply try a JQL search…

Hi, It's not currently possible to change the reply-to header in a message sent from Jira Service Management, nor is there an option for preserving these headers. However we do have a feature request for this over in JSDCLOUD-8482. It might be possible to achieve this through an add-on from our Marketplace, although I have…

Hi @Alexandru Margarit I took a closer look at this site and I think I have found the problem here. Jira Service Management (JSM) on this site is showing that product as having been in an evaluation that expired, and then was removed from the site. Your site is unable to load this page because your account does not have a…

Hi Aniket, I can see that it appears someone else from your site created a support case for this same issue. Below is a response from my colleague, Russ, that I hope that this response will help other users that might come across this problem as well: The attachment created event webhook payload does not currently contain…

Hi Jason, I understand that you are trying to find issues in Jira that have linked reviews from GitHub. However not all development information is available to Jira from all development sources equally. We try to explain this over in View development information for an issue. From that functionality description, only…

Hi Danilo, If I understand the question here, you are looking to use the Basic Authentication when accessing the Graphql API. This is still possible to do with curl, but it looks like there is a problem with your request. First, your request in this case is not made directly to your Cloud site URL of example.atlassian.net,…

Hi Below is an email message that was sent to existing subscribers of the ProForma app several weeks ago, perhaps this info might help explain this situation better: As you may know, Atlassian recently acquired ThinkTilt and their Marketplace app, ProForma. What’s happening to the ProForma app? The Cloud version of…

Hi @Rıfat Barış KUŞCU Sorry to hear about this problem, if I understand correctly you are not able to add a new label to an issue in Jira by just typing in the label value and pressing enter. I have not been able to reproduce this problem so far, but that screenshot you posted leads me to believe that perhaps there has…

Hi, The mobile apps can offer most of the functionality of the web, but they are not always expected to provide the exact same experience. One place where this tends to show the most differences is in regards to add-ons in your Cloud site. If you happen to be using features from these add-ons in marketplace, these might…

Hi, Sorry to hear about this problem. However I believe this problem was part of a known outage that happened on that day. More details are over in https://jira-service-management.status.atlassian.com/incidents/j7l5y7bpkjwj This incident has since been marked as resolved. However if this is still a problem, I would suggest…

Hi Marcello, In order to leverage this integration, you really need to have both Jira Service Management and Jira Software installed to the same site. In your case, it sounds like you have two different Cloud sites. I would suggest that you migrate the data from one of these sites to the other in order to be able to get…

Hi John, I'm looking at my own Cloud site and I'm not seeing a clear difference between that gadget and the report by the same name. Could you post a screenshot of what you see in your environment when compared to what you expect to see here? I just want to be sure that I am understanding the scenario here, but I have also…

Hi Simeon, If I understand your request here, you are looking to have a single ticket that might track an incident and in turn you want to relate this to any other customer support cases that are directly related to that incident in order to ease the load on support when an incident happens. There are a couple of different…