Andy Heinzer Atlassian Team

Hi Tom, Thanks for reporting this problem. I found a public link and have updated it to a new URL, you can see this over in https://confluence.atlassian.com/display/BitbucketServer/Enhancements+to+your+code+review+workflow The release notes page might take a few minutes to reflect this change, but it has been updated. I…

Thanks for that info. It is as I expected. The endpoint name has changed in this updated version of Jira. Try adjusting your script to call POST /rest/filter instead. You can change the line that contains: url: baseUrl + '/rest/api/2/filter/', Into url: baseUrl + '/rest/filter/', And that should then allow that version of…

Hi @Ginzel workbook For copyright claims, please see our page over in https://www.atlassian.com/legal/copyright-and-trademark-violations From that page: If you believe that any content in our Services violates your copyright, you should notify Atlassian's copyright agent in writing pursuant to the Digital Millennium…

Hi @Bhagavan Goud I see that you are looking to create a filter via rest for Jira, using what looks to be like a javascript style call. The fact that you see a HTTP 400 error tends to indicate that the way the call is being made is incorrect, or there is a bad payload supplied here. From the URL in your call, it looks like…

Hi @Shari Fitz-Patrick It appears that your teammate has created a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1692821 Our customer advocate team is responding on the case. But it appears that you are not on the ticket so you won't be able to see the update posted…

Thanks for reporting this. I have flagged this issue to my abuse team to investigate further.

Hi Kiran, I see that you are looking to migrate from Jira Server to Jira Cloud and are looking to some means to replicate the functionality you have here. In Jira server, you can customize the database as this is something you operate on the backend. But the same is not true of Jira Cloud. You actually don't have access or…

Hi @Bella Patel I removed that email address from our list. It previous showed an error of 550: 550 #5.1.0 Address rejected. 2022-02-07T14:12:21+00:00 For other Bitbucket users that are not receiving email invitations, please see our guide in…

Hi Christopher, I understand that you are trying to invite users to your Atlassian Cloud site, but these users are not receiving these emails. I can see from Atlassian's side that there are 3 different users invited, but each returned a bounce message of: 550: 550-5.1.1 The email account that you tried to reach does not…

Testing this some more, I found that if I opened an incognito browser and logged in there, the board will show correctly to me. However my existing session appears to be stuck on showing the old deleted columns. This means that you should be able to clear the cookies for your Atlassian Cloud site and the browser cache as a…

Hi Alexander, I understand that you have removed a status from a team-managed project, but are still seeing that status on the board view. I too was able to reproduce this behavior. Unfortunately, this is a recent bug in Jira Work Management boards within team managed projects. We are tracking this problem over in…

Hi, I understand that you are using the Burnup Chart, but find that for some projects the default view of this report is to state that there are no estimated issues in this sprint. I was able to recreate this behavior in my own site, but in order to do this I found that one of the boards in my project has a filter that is…

Hi @John Rushe I understand that you have a Jira Server starter license and are looking to migrate to our Atlassian Cloud, but that this migration appears to be in a stuck state. I took a closer look at your Cloud site, and I believe I have found a problem here. It appears that your Cloud site is only using the Free plan.…

I took a closer look at this email address, at least at this time, there are no current records of messages blocked from Atlassian's side. There could have been a previous bounced message that has since been cleared. It appears that user was able to login to at least one of the cloud sites I see you have on your account.…

Hi @Hernán Leandro Montagna I found the first email address was shown as having a block message, I have removed it. However the latter does not appear to be on any current lists. Perhaps it has already been removed. Try it now. Andy

Thanks for pointing out that detail. The steps are considerably different when using a PAT (personal access token) on a server/data center instance of Jira when compared to a REST API token in Jira Cloud. Check out the steps in https://confluence.atlassian.com/enterprise/using-personal-access-tokens-1026032365.html From…

Hi John, I understand you are using Jira Service Management Cloud and are interested to learn if the email notifications are using a forced TLS. While we have https://support.atlassian.com/security-and-access-policies/docs/supported-security-protocols-for-atlassian-cloud-products/ that states HTTPS traffic is always using…

Hi Leonardo, I see that you are wanting to use automation to transition a parent issue when both of it's subtasks are transitioned to a completed status. Your screenshot looks to be close to the solution, but I think you might be missing a conditional check here. I created a similar rule in my own test site which looks…

Hi @ChristopherChilds I understand that you're trying to make REST API calls to Jira Cloud, using the basic auth. However given your error messages here it looks like the authorization part is not being sent in exactly the way Jira is expecting. Hence Jira does not see your authorization. Check out our guide in Basic auth…

Hi @inger_klekacz Sorry to hear about this problem. I created a support case based on your comments here. You can see that ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/47/SPSP-24499 I believe that our support team will need to make a change to remove this banner from your view. Regards, Andy

My suggestion to merge these into a single Cloud site, but that said this is not the only option. But I still feel it tends to be the preferred option. The main reason for this is that in order for your Jira Software licensed users to be able to view and internal comment to Jira Service management issue, those users need…

Thanks for reporting this. I have created a ticket with our abuse team about this site. In the future if you find pages such as this one, you can also directly email https://www.atlassian.com/trust/report-abuse with details of it and our team will investigate it further. Andy

The structure of the json payload you see from a REST call can show custom fields and their sub-values. But to perform a search in Jira, it relies upon JQL. JQL will index values for specific custom field, and in turn these can be searched for. However the way you're describing this, I don't think you are going to be able…

Hi Krishna, Sorry to hear about this problem. I have created a support case on your behalf. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-727038 for more details. Our support team might request your consent to examine some details of that environment more closely. Andy

Hi Brandon, If I understand correctly, you are looking into the requesttype field of a json response and want to be able to filter issues in Jira based on the serviceDeskId value of that request type. This is not possible to do directly via JQL, either in the web UI nor in the REST API. But that said, you could take that…

Hi, It appears that your support ticket was duplicated. Over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1663809 our support team has acknowledged that your site has been reactivated. For evaluation sites, data is only retained for 15 days, but for sites on the Free, standard, or premium plans,…

Thanks for flagging this, I have requested that our Bitbucket and abuse teams investigate this repo in more detail. Andy

Hi @TermoSINteZ Thanks for reporting this problem. Unfortunately, the screenshot alone here is insufficient for me to be able to track down which Atlassian Cloud site might be responsible for this spam message. One way we can gather more information about this would be for you to contact our abuse team…

Hi @Carsten Hülsmann Sorry for the inconvenience here. There was a known outage that was causing certain domains to fail to verify: We have identified a temporary failure on our email service providers side where attempts to create new domains between 23:00:00 AEST January 12th to 03:30:00 AEST January 14th failed to…

Hi Erik, I understand you are concerned about the carbon footprint of using our services. We have dedicated a section of our website to sustainability that has helpful information on the topic. Included on this page is the current Sustainability report. I recommend reading that pdf report as it explains for FY20 and FY21…