Andy Heinzer Atlassian Team

Hi @Johan If I understand the problem here, you are wanting to invite new users to your Atlassian Cloud site via email, however some of these users are not receiving these email invitations. I suspect what has happened is that at some point in the past there was a failed email delivery attempt to such an email address.…

Hi Eli, Sorry to hear about this problem. I would like to suggest that we create a support case to investigate this further. This is something that you should be able to do yourself by going to https://support.atlassian.com/contact and selecting Migration Support. That said, if you are unable to create this support case…

@Leonard Ehrenfried I found there was a bounced message to your address, and I removed it from our suppression list just now @Jim Van Vorst I did not find any bounced messages to your address. It's possible it has already been removed from our list, could you try again?

Thanks for reporting it. I have filed it with our anti-abuse team to review. Sorry for the inconvenience.

@立差西 Please do not post any credentials to Community. I have removed your previous post to this thread because it contained what appeared to be either an password in cleartext. I recommend that you change your account password and revoke that previous app password for the sake of your own security. Since it appears you are…

Hi Pamela, I created a support ticket based off this community thread. You can access this over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-71774 Our support team might reach out to you to ask for more information such as a support zip in order to better understand the nature and scope of this…

There was an AWS outage today that is likely the cause of this. We updated out statuspage to track this over in https://jira-software.status.atlassian.com/incidents/40l7vdrhcrk8 This should be resolved by this point if this was the expected cause.

Hi @Éric Blais In regards to the Tempo side of things, I would recommend creating a support case over with Tempo directly. You can do this by using their customer support portal. As for the Atlassian side of things, you are correct that our Cloud platform won't be able to return values such as userkey in the future.…

@Andreas Link It's not quite as feasible to do this same thing for plugin licenses via SQL. Mostly because these are not always stored in the same location. But instead, I'd recommend checking out https://confluence.atlassian.com/jirakb/how-to-access-upm-rest-api-for-license-details-777021716.html as it explains an…

Hi @Sevgin Mustafov I found one user address that was suppressed by our mail system on the same email domain as your account. I have removed that entry from our system, so you should now be able to re-send that invite to that address and it should get delivered provided that account is now valid. If there is a user with a…

Hi Sergej, I see that you created a migration support ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-70892 Please continue to work with our migration support team for further assistance on this problem. Thanks Andy

Hi, I see that you have started an evaluation of standard support and have since created a support ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-740440 While restoring data is not always possible in Cloud sites, if it is possible it will require a support ticket like this one if it is.…

Hi @Stuart Capel - London Thanks for the screenshot. I can see that the action of the automation rule is attempting to create a subtask on an existing subtask, which is why it's failing to work. Try instead to place that "Then: Create a new" subtask action so that it's nested under the "For Parent" branch instead. This…

Hi @vivekrao_k If I understand correctly, you are concerned that you have paid for a license for a plugin for an on premise version of Jira, such as server or data center, but are wanting to refund that price because the licensing terms are different in Cloud. Since the platforms are different, there is not a guarantee…

@Sanobar Khwaja I took a closer look at your site. It appears that two users on your domain had emailed bounced when our systems tried to send messages to them. Atlassian operates a suppression list of failed email addresses as so not to continue to try to send to invalid addresses. I have cleared the entries for these two…

Hi, I found there were previous failed email deliveries to your address. I have removed these block entries from our system, so this should allow you to retry the invitations. For other Bitbucket users that are not receiving email invitations, Atlassian's might not always be watching this thread. It might be better to…

Hi @stephan71 The JQL query of labels not in (CR) is only going to return to your issues that have some value for labels and does not contain the CR label. It actually is not returning issues that have no value (otherwise known a null value) for that labels field. In your case, try changing the query above to be (labels…

Hi Simon, The you will need to reach out to the team or users that manage that site in order to ask them to update or change the link. From reviewing https://bahmni.atlassian.net/wiki/spaces/BAH/pages/70221837/All+Bahmni+Releases it looks like they are asking users to post to other forum for help For any questions,…

Hi Andrew, I understand that you believe there is a bug in regards to these reports in Jira Cloud. Unfortunately, I was not able to find any other reports of this particular bug so far. So I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-82797 Perhaps we…

@jvisc Thanks for reporting it to us. I have flagged this site for investigation by our anti-abuse team. 

Hi @Julien Gianoncelli Thanks for reporting this. I gather from the link that you are using an Atlassian University course when you see this link. However I am having difficulty in locating the name of that course so that I can investigate further. I know you posted that link, but unfortunately, that link is not sufficient…

Hi Marcel, The migration assistant app does not store this information into a flat log file like Jira itself would. Instead this information is stored within the plugin, and in turn when you hover over the download link within the web interface, you can see that this URL is calling a REST API endpoint within the plugin to…

@Gowtham K (In Active) I removed your email address from a block list.

@Dennis Geese I found there was an additional bounce record in our system: 550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual mailbox table I have cleared this from our side. So it should not permit new messages to go out again. However if this keeps happening, you might need to reach out to your mail…

The operating system doesn't usually matter, but what tends to be the limiting factor is the version of Java installed to that system. Check out the Jira Supported platforms for 7.13.x . It explains that in that version of Jira, only Java 8 is supported, but this version of Jira does support both Oracle's JRE/JDK and…

Hi @Omar Terrazas It sounds like you have a non Agent user that is able to see these Jira Service Management (JSM) project. Check out How can service project and software teams work together? It explains in more detail that by default non agents can't see these issues. But it is possible to configure your Jira site and…

@Quinton Lephoto In order to install Jira Software from an OBR file as mentioned above, the Jira Core has to be in the matching version number first. If that's the case, then you can download the corresponding OBR found on https://marketplace.atlassian.com/apps/1213607/jira-software/version-history But for most users that…

You have 70 issues in total. 43/70 ~ 0.614 26/70 ~ 0.371 1/70 ~ 0.014 Since the 3rd decimal place is under 5 in each of these three examples, we round down. So 0.61 + 0.37 + 0.01 = 0.99 If they were 5 or greater, one of them would be rounded up. These are also approximations, as the the exact number has lots of decimal…

Hi @Divyanshu Srivastava Sorry for the delay, but I see that you created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-732414 to address this. I did not find any current bounced records in our system.

Hi @Samidha Parab It appears that your support ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-80732 has already resolve this for these accounts.