Andy Heinzer Atlassian Team

Hi, The field is not shown as a required field here, because technically the field is not being required within the field configuration scheme. If it was required there, then throughout the entire lifecycle of an issue in Jira, that field would be required to have a value. Instead it appears that this is only being…

Hi Carlos, If I understand correctly, you do not have the ability to change a custom field on a project. From reviewing your account, you do not appear to be an administrator on this site. You would need to get a different user that has the administer Jira global permissions to grant you that same permission. This is…

Hi, I believe this might be a bug. We have an issue where we are tracking this specific scenario over in JSWCLOUD-23145. That ticket specifically calls out the use of swimlanes, which for issues in company managed projects can then display the subtasks under the stories, when the swimlane is sorted by stories. But because…

It appears this was resolved in the support ticket https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1853897

Hi Amanda, Sorry to hear about this problem. I understand that you are trying to bulk move issues from a Task to a subtask, but are not able to select a parent issue. I have not been able to recreate this issue. At this point I think it would be best to create a support case so we can investigate this further. However your…

This error message would tend to indicate that this issue type is invalid to create in that project. Could you try to do the following GET to see what values are returned? * Get project curl --request GET \ --url 'https://your-domain.atlassian.net/rest/api/3/project/INIT' \ --user 'email@example.com:<api_token>' \ --header…

I'm not sure what would cause the behavior you have reported here. Could you let me know more information about the new fields that have been added here? Such as perhaps their field name and/or the field types in question here? I'd be interested to try to investigate this further, but I don't know if that will be possible…

Hi Shannon, I am not sure I understand your concern here. From the view of the customer portal it certainly is limited in what the customer can see. For example, customers can only see attachments shared with them by the agents, or by other users in the portal. But an agent can attach files that are not seen by customers…

Sorry for the inconvenience, there was an incident yesterday that affected some Jira sites from being unable to export issues. This has been fixed about 15 hours ago.

Sorry to hear about this problem. I believe this is a known bug we are tracking over in https://jira.atlassian.com/browse/SRCTREEWIN-7627

Hi Amit, Sorry I think I misunderstood this as being resolved. I have not been able to replicate this behavior. But I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-772071

Hi, Are you certain this is a software project type? I ask because I have come across a feature request over in JWMCLOUD-252 that seems to match up with your description here, but this is specifically for Jira Work Management (such as a business project). If you go to the project in question, on the left hand side of the…

Atlassian Cloud services identify distinct user accounts by their email address. I would recommend that this specific user reach out to their administrator to make sure that they are signed into Atlassian Cloud https://id.atlassian.com with the exact same email address that is listed for that user within the…

Hi Allan, If the account is a managed account, you might not be able to invite them to your site. For managed accounts, the organization administrators have the ability to disable accounts on claimed domains. Only an organization admin, of that user's domain, will be able to reactivate their account. That will have to…

Might want to review my post over in https://community.atlassian.com/t5/Jira-Software-questions/Re-Re-Jira-Service-software-not-restarting-automatica/qaq-p/1626244/comment-id/125993#M125993 Granted that was for Jira Server, but I think it's a common enough situation to find yourself in. TL:DR If you are operating the…

Hi, Sometimes email addresses can fail to receive a message sent by our Cloud services. When we receive a bounce message from a mail server, that address can be added to a suppression list that Atlassian maintains. I recommend creating a support case for this over in https://support.atlassian.com/contact where you can…

@Jason Trendel I would also recommend walking through https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108 Daniel has written a helpful article that pertains exactly to your mail server. Following those steps will help prevent this problem from happening again in the…

Hi Jason, I found 3 addresses on your domain that had suppressions. 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [CO1NAM03FT025.eop-NAM03.prod.protection.outlook.com] I have removed these suppressions from our side. 

If I create an evaluation license and upgrade to 7.13.7, after 30 days, can I still use old license to support basic service? No, the terms of your expired server license only allow you to use version releases before that license expired. You won't be able to apply your old license to a newer version. The ability to…

Yes the workaround for older versions has additional steps, is what I was trying to point out. The mitigation steps though are only intended to prevent being exploited by that specific CVE until you can upgrade. There are also two other additional security advisories out there that affect 7.1.1, please see: *…

Hi Steven, I created this support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-307744 I expect that our Confluence support team will want to gather logs from your environment in order to make sure that your system has been upgraded to a fixed version for this CVE.

Hi, I understand you want to be able to see the gitlab tags as field options within Jira. I'm not exactly sure how to best do this. But I did come across a Marketplace app that appears to provide these kinds of git tags within Jira. Check out Git Integration for Jira. There might be other solutions in marketplace as well.…

Hi, I understand that some commits do not appear on looking at these issues within Jira. There is possibly a permissions check in play that could cause this. it's noted within the documentation, Process issues with smart commits: Notes : * A DVCS such as Git includes a user's email address in the commit data. Users…

The mitigation steps have been tested for 6.0.0 and higher versions. However there are different mitigation steps for 7.15.0 and higher versions when compared to 7.14.2 and lower versions. The older versions require additional mitigation steps when compared to the more recent versions. Is it possible that you might have…

If you click into the details of any of those minor versions, such as the Bitbucket Server 7.6 release notes, you can see that each point release has a documented release date for it. If you are making a migration, then I strongly suggest that you create a support ticket for that migration over in…

Hi, It looks like you are wanting to be able to create a service management customer using the REST API. The reference guide for that endpoint is over in POST /rest/servicedeskapi/customer. In the case where you are being prompted for this kind of Authorization bearer token, would tend to indicate that your application or…

Hi Traian, I understand that you migrated from data center to cloud and at the same time change the project key of many issues. That will make re-linking these issues extremely difficult if not impossible. The way Jira links to such development data is via the Jira issuekey being included in the commit title, commit…

Hi, If I understand correctly, you want to be able to create a JQL filter that will dynamically change the time frame of the query based on the current day of the month. To the best of my knowledge this is not possible to do with just Jira alone. The startOfMonth() function offers some ability to search ranges of dates…

Yes, that is expected as well. That .class file has to added to a separate directory. * Change to directory <span><confluence-install>/confluence/WEB-INF/classes/com/atlassian/confluence/setup<br> </span> * Create a new directory called <span>webwork</span> * Copy CachedConfigurationProvider.class into…

Thanks for reporting this. I can confirm that our team has taken down this content for violating our terms of service.