Andy Heinzer Atlassian Team

@Fred Mouniguet Sorry for the delay here. I just received confirmation from our abuse team that these sites have been deactivated within the last 30 minutes. If you happen to see any additional spam from these or other sites in the future, please let us know. Thanks for the report and sorry again for the inconvenience…

Hi, I understand that you are not receiving email notifications form our Cloud services. Could you clarify which email address is being used here? While we do have a suppression system, I wasn't able to locate any bounced or delayed messages to your email address that you used to login to Community here (gmail). If there…

@devpcz Sorry to hear that, I am reaching back out to my team for an update on this.

Hi @Chris We are aware of this problem. While our Identity site will allow you to manage the privacy of your avatar through https://id.atlassian.com/manage-profile/profile-and-visibility At the present time our Community site cannot correctly honor this privacy restriction. We have an internal ticket open on this topic and…

HI @Martina Bubalova It appears to be working again today. 

Thanks for these additional sites. I will add these to our internal ticket for these sites.

Hi @Jaesung Lee Sorry to hear about this problem. I can see that you are the site-admin of a number of different sites. Could you please let me know which specific site this error is happening on? Perhaps we can investigate this further and create a support ticket on your behalf once we have this information. Thanks Andy

Hi @devpcz I am not sure what other channels you might have reported this, but I did not find any other reports from your account or about these sites yet. I have notified our anti-abuse team about these specific sites. I expect these will be taken down today. If you are aware of more sites that are sending spam using our…

Hi @sparsh I found there was a suppression on your account from our side. There was a response from your SMTP server initially of: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [MW2NAM10FT103.eop-nam10.prod.protection.outlook.com 2023-05-02T03:42:14.295Z 08DB4AA70F8AC1D7] I have cleared the suppression…

Hi @João Guerreiro I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/47/SPSP-31386 Someone from our Statuspage support team can investigate this further. Andy

Thanks for the report, I have raised this with our anti-abuse team for further review.

Hi, We have determined that some sites were affected by this inability to see or manage some users. As such a feature flag has been rolled back at this time. This in turn should fix the current problem. Sorry for the inconvenience. Andy

Hi, We have determined that some sites were affected by this inability to see or manage some users. As such a feature flag has been rolled back at this time. This in turn should fix the current problem. Sorry for the inconvenience. Andy

I don't see a record of that email from our systems, to that address being sent since after we have cleared the suppression. It might be due to a non-admin trying to add the user to project invite instead of site invite. I noted that the account you are using to post to community is the not a site-admin account. Try…

Hi @Erikas Kersnauskas I don't see any suppression from our side for your email account used here in Community. But also I it seems the system hasn't attempted to send you anything in 2 weeks. The logs I can see only show 3 delivered emails in the past month:…

@Adrian Wojtaszek I found a suppression of your email address in our system, and I have just now removed it. You should now receive notifications from our Cloud services again. Cheers, Andy

Hi @Santosh I can confirm that most of those addressed were being suppressed yesterday morning. But we have cleared the suppression on all of them. Since that time, we have not seen any attempts to send new mail to those addresses from our cloud services. You will need to re-send the invites in order for those users to get…

Hi, I found some suppressions such as this one: 2023-05-15T12:56:00.000Zs***************@v********.combounce550 5.1.1 <> Recipient not found. <http://x.co/irbounce> I have cleared this suppression from our side for both this account and that domain on the whole. You should now be able to re-send these invitations, and as…

Hi @João Guerreiro I did not find any suppressions for your email address, but I did see there were a few others for users on your same domain. I have removed the suppressions on our side for users of your email domain. There were some delay/bounce messages such as: 451 4.7.500 Server busy. Please try again later from…

Hi @santhoshkumardk I found this SMTP bounce error on that account: 2023-04-19 23:40:58.679 550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table I have cleared this suppression from our side. Regards, Andy

Hi, Yes, there was a problem with this particular feature rolling out, as a result many sites that had this new feature might not currently have it available. We can still manually re-enable this, but to do so manually, we need to create a support case in order to track this. That support ticket needs to be created with…

Hi, Yes, there was a problem with this particular feature rolling out, as a result many sites that had this new feature might not currently have it available. We can still manually re-enable this, but to do so manually, we need to create a support case in order to track this. That support ticket needs to be created with…

@jreynolds Hi, I found there was a suppression on that account, I have removed it. They should be able to receive notifications now.

We have a new bug to track this behavior over in https://jira.atlassian.com/browse/API-666 I recommend watching that ticket for updates on this problem.

Sorry to hear this. Could you let me know what email address you used to sign up here or the domain in question? Perhaps I can investigate this further with a bit more information. Sometimes our system will suppress outgoing mails to some email addresses if we have received previously bounced emails when attempting to send…

Hi @Vlad Honcharov I understand that you cannot install the Xray app. I took a closer look at your site, and I can see there is a previous log entry of 06 May 2023, 06:40 AM UTCXray Test Management for Jira Cloud suspended Reason: suspended-payment It appears that since your free site has no payment details on file, and…

Hi, Sorry to hear that you received spam from one of our sites. If you could share with us the URL of that site that send this spam message, we can then work to take down that site and suspend the account responsible. The body of that message should give us additional information about the site that sent this message. I…

Hi @Kai Buchloh I found a single suppression and I have removed it. I wasn't able to see any clear indication as to why this was happening, if you notice this again, please let us know again so we can try to investigate deeper here.

Hi, It appears that the site has been reactivated per https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2350685 I hope that helps. Cheers, Andy

Hi @Sophie Power I have removed the suppression to your address. I found there was a bounce response of 2023-04-22 11:54:11.326550 5.1.1 Requested action not taken: mailbox unavailable After that first bounce, all subsequent attempts were being suppressed.