Andy Heinzer Atlassian Team

Thanks for reporting these sites to us. All these sites have been suspended for violations of our terms of service. Sorry someone used our services to send spam. If you receive spam from one of our sites in the future, you can forward these directly to https://www.atlassian.com/trust/report-abuse You won't receive any…

@Black_Blade I took a look at your account, I found several sites that appear to be abusing our terms of service. I have flagged these with out abuse team for review. I expect these will likely be taken down within a day or so.

Hi @Jon I did not find any suppressions to any accounts on your domain at the present. If users are still unable to received notification from our services, I would reach out to your mail admin for additional help.

Hi, I understand your account has been deactivated. Please create a ticket under https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=access_issues&support_type=customer It might not be possible to reactivate your account, but if it can be done a ticket like this would be required.

Hi @vitikogomez1205 I took a closer look at your account, I found there were more than a dozen active sites that appear to have sent you mail from our services. I have submitted these to our anti-abuse team. I just received confirmation that all of these have been shutdown for abusing our services. Sorry that you have been…

Hi @William Vogt Sorry to hear about this problem. I can see there was another report of the same error around the same time, however it appears that this has been resolved. Are you still seeing such errors when adding a user? Thanks Andy

@Driss El Korchi I am not seeing any suppressions from our side. That user is receiving notifications from what I can see. If they are still not seeing these in their inbox, I'd recommend reaching out to your mail administrator as there have been several messages sent to that user recently. Andy

@Desmond Techie I found there was a suppression on your account as well. I have cleared this. You should now be able to receive notifications/verification messages from our services. Andy

Hi @Pratheek Mammen John I found there was a suppression on your account. It seems we received a bounce notification from your SMTP server: 2023-08-21 21:19:09.669bounce550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or…

Hi @Satit_PD I am not seeing any bounced or blocked messages to that address at this time. I see that you appear to have created another support case directly with the trello team over in https://getsupport.atlassian.com/servicedesk/customer/portal/58/TRELLO-166276 I'd recommend following up with them if you're still…

Hi Aaron, I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-912592 I expect that our support team will want to take a closer look at your environment to assess the situation here so we can better help. Andy

Hi, I took a closer look at your account. It appears that you had another site with the same URL in the past. This old site was using a free plan. Free plan products are subject to 120 days of inactivity, after which these are deactivated and then shortly thereafter these sites are deleted. Your old site appears to have…

Hi @Blair Forbes I took a closer look at your domain and found most users are getting bounced messages as an SMTP reply. I found bounce messages like this one: 554 5.4.4 [internal] Domain Lookup Failed and this one: 421 4.4.4 [internal] Domain Does Not Resolve I then used a command to try to lookup your domain's DNS MX…

Hi, Sorry to hear about this. I'm afraid that our Community site incorrectly flagged you content as spam. I have restored these posts. I will investigate the other reports of our sites being used to send email spam as well. If you received other spam emails from our Cloud services, please forward those messages directly to…

Sorry that you have been receiving spam from our sites. I have filed a report based on your account. In the future should you receive such mail from a site, as Mikael stated, you can forward that message directly to https://www.atlassian.com/trust/report-abuse Please be aware that our team will not respond to messages sent…

Hi @Tom Mikelin I understand you are trying to delete this organization. However the site in question was only deactivated on July 7th. As such, because you didn't remove the products on that site, we are expected to retain that product data for 60 days per our Track storage and move data across products. After which time,…

Hi @Josh Chang Since this is a free plan site, there is a built in limit in regards to invitations that can be sent. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-909949 so that we can better help here.

Hi, It appears that you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-206142 and it appears this has been resolved. 

Hi, I found there was a suppression for your email, I have removed it. You should be able to receive notifications again from our Cloud services. Andy

Hi @Odoh Friday Sorry to hear about this problem. I found this error message in our logs: 421 4.7.0 [TSS04] Messages from 156.70.150.19 temporarily deferred due to unexpected volume or user complaints - 4.16.55.1; see https://postmaster.yahooinc.com/error-codes It would appear that one of the IPs we use to send these…

Hi @evelynserviceannouncement I took a closer look at your account and it appears that there have been several malicious sites have been sending spam to your account using our Cloud services. I have reached out to my anti-abuse team in order to suspend these sites. Sorry about that. It also sounds like you might have…

Hi, Thanks for reporting this. I found that the KB had a few incorrectly labeled entries as supported when the platforms page indicated these are actually deprecated. I would tend to refer to the supported platforms page directly for your version to check. These are updated much more accurately. That said, I believe I have…

@Rupa Kamat Hi, I do not see any suppressions on our side for your address, or other users on your domain. If you are still not seeing notifications from our Cloud services, I would recommend checking your spam filter or reaching out to your mail administrator.

If you already contact our abuse team at https://www.atlassian.com/trust/report-abuse, then there is no need to sign in here to report it as well. I was just trying to offer alternative means of reporting to us a site that is abusing our services. Thank you for taking the time to report it to us.

@Doug Johnston When I run a terminal command of dig example.com TXT (where example.com is your domain), I am still seeing TTL values of 300 for all TXT records. Your screenshot appears to be correct as far as I can tell. It might help to reach out to your DNS provider's support for additional help here. If you're using…

@James Sokoll I created that feature request. That feature request was not intended as a means to address the problem of spam. Even if implemented today, it wouldn't stop malicious accounts from creating a new site to send spam. We're actively taking reports of spam on our platform seriously. Contact the abuse teams…

@Ринат Девятьяров I suggest creating a support ticket using this link https://support.atlassian.com/contact/#/?inquiry_category=account_management&reason=other_queries&support_type=customer It might not be possible to reactivate such accounts, but if it can be done that channel would be best suited to help.

Hi @Larry Han I can see that the site was reactivated. From looking into the account, it appears that this was a free plan site that reached the 120 day product inactivity limit that we have for Free plans. If that's the case, there is a chance that this product data was deleted. For free plan sites, we will not keep these…

Hi @Paul Geller I do not see any bounced messages on our end. It appears that your email address is receiving and opening the messages sent from our cloud services. I would suggest checking your inbox and spam filter to see if something on your side might be hiding these from your view. Otherwise you might want to reach…

Hi @Radzhiv Apasov I found there is a feature request that I think matches your description over in OPSGENIE-734 The workaround on that issue suggests that regular expressions can be used for customizing and filtering alerts. However in the current state I don't believe there is a clear way to include that data.