Andy Heinzer Atlassian Team

Hi @Nonla KONE You could use an automation rule to achieve this. The trigger could be when the issue is transitioned to a specific status, such as Done. You could then create an automation rule to clone the issue into a different project. More details on that action in…

Hi @Ion Tulbure Same kind of error: 2023-09-25T15:12:49.000Z7d08ef64-15cf-44d7-869a-7a62b3da9d1b550 5.5.0 Requested action not taken: mailbox unavailable (S2017062302). [VE1EUR01FT092.eop-EUR01.prod.protection.outlook.com 2023-09-25T15:12:30.605Z 08DBBD1B706C31B2] I'd recommend reaching out to your mail provider. For some…

Hi @Rodrigo _Elevatic_, It appears that a few of your posts were incorrectly flagged as spam by our automated detection system. Sorry about that. I have restored these to the site. Regards, Andy

It appears that the email address you are using to sign into this site ends in a .ru domain. This is likely why your account is thought to be in Russia, in a sense the email account is.

Hi @Sergiu Marincean I found there were a number of bounced messages. Several came back with a response of: 2023-09-05 04:36:56.872 550 No Such User Here I have cleared our system of these suppressions for your domain. Yourself and other users on your domain should again be able to receive notifications from our services…

@Margarita_Papadaki I see you already have an existing support case in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-919060 I recommend following up there as I can't see any suppressions on your account. I suspect our support team will want to investigate this further in your environment

@romainjm I found your address was being suppressed. It seems that at least one message bounced to your address: 2023-08-30T09:52:18.000Z550 5.1.1 <[redacted]@[redacted]>: Recipient address rejected: User unknown I have cleared this suppression from our side. You should be able to receive notifications again. Andy

This information is insufficient for us to determine. It's likely that mail that actually comes from that am.atlassian.com address did come from an Atlassian service, but it is possible that someone has created a site to send spam with our services. What would help us to investigate this would be to know the exact email…

@Ireneusz Michalik I found there was a suppression preventing email messages from being sent to your address. I have cleared this from our side. You should now be able to receive notifications from our Cloud services again. Andy

@tpiech Thanks for letting me know. I researched this further and found other users that were being suppressed by our system. It looks like maybe your mail server was temporarily down when we tried to send email to it: 2023-09-22 08:54:39.934 550-5.1.1 The email account that you tried to reach does not exist. Please try…

Hi @tpiech I found there was a suppression on your account. There was a bounced message with a reply from your mail server: 2023-09-25T10:02:51.000Z 550 No Such User Here I have removed this suppression, you should now be able to receive notifications. Regards, Andy

Thanks for reporting these to us. I didn't see this thread until today. I found a total of 8 different active sites that appear to be sending spam. I have created a report to our abuse team to have these reviewed and taken down. There have also been other sites that appear to have sent spam to both users in the past that…

Hi @Tamara I took a look at your account and other users on your domain. However I am not finding any suppressions from our side. I can see that your account has been sent dozens of messages in the past two days. I suspect that your mail server might be filtering the content coming from our mail server. Timestamp Atlassian…

Hi @Sai Krishna I found there was a suppression on your account from our side. I found this bounce message in our logs: 2023-09-04 23:16:17.976 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces.…

@keyan_kaka Thanks for reporting it to us. I have created report for my abuse team to review this site. In the future you can also forward any message you receive directly to https://www.atlassian.com/trust/report-abuse and our team can process it that way. Please note that we are not able to reply to any messages sent to…

Hi @Sathya T I found this bounce message 2023-09-22T11:44:43.000Z550-5.1.1 <redacted>: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-administrators-guide-error-codes/ for explanation of the problem. I have cleared the suppression from our side…

@Adam Parkinson Thanks for reporting it here. I have informed our abuse team of this site so that they can process it

Hi @Kendra Bivins Thanks for posting here, I was able to lookup your account and I found there are two active sites that appear to be sending invite spam to you. I have reported these to our abuse team. I expect these sites will be suspended soon as a result of your report. Sorry that you received spam from our services,…

@abhishek.s-j We tried to sent you a message on the date/time of 2023-08-15T14:11:25.000Z The error message we got back from your mail server was 550 5.1.1 User Unknown I don't know why your mail server would respond that way, but I have a theory. When this kind of error happens, we suppress further notifications because…

I did perform a clear of the suppression, but I can still see there were additional messages being suppressed after that. I have tried a different method to clear this now. Please try again. If you're still not seeing notifications from your Cloud site, please let me know and I can work with my mail team for a deeper…

Hi @abhishek.s-j I found the following bounce message sent to your address: 2023-08-15T14:11:25.000Z1f93f46f-358c-4745-a920-b0b24c2dc37bbounce550 5.1.1 User Unknown As a result of this kind of SMTP bounce reply from your server, our services will suppress future attempts to send notifications to that address when this…

Hi @Annie O_Brien Yes, we want to know which sites these are so that we can suspend them quickly. Sorry to hear you received spam from one of our Cloud sites. We have seen a recent increase in this problem. There are a couple of ways to report these to Atlassian: * You can post here in community. If you do, it helps if you…

@Kristy Oetting-Norman Yes that is spam. Thanks for posting about it here. I found several sites that appear to have invited you recently. I have flagged all of these for review by our abuse team.

@Suraj Kumar Singh I cleared all suppressions for your domain on September 14th, and here the next day we received this bounce message when trying to send to your address: 2023-09-15T06:31:35.000Zbe06c712-f337-4f9b-b3a0-f1570ebad9a9bounce550-5.1.1 <email address redacted>: Recipient address rejected: User unknown in…

@Bonas Thanks for reporting it. I have notified our abuse team to review these. It may take some time, but I expect these sites will be suspended soon. Andy

Hi Ken, I did not find any users on your email domain that have had any messages suppressed in the last 7 days. It is possible as that sometimes happens. If it does, then someone from Atlassian Support would have to clear that suppression list entry. In this case, either the suppression has already been lifted, or perhaps…

Thanks for reporting these sites to us. I have flagged these sites with my anti-abuse team for review. One of these has already been suspended, I expect the others will be suspended shortly. Forwarding spam message to our https://www.atlassian.com/trust/report-abuse address can be helpful to us, thank you for doing that.…

ideally, we want to prevent seeing messages bounce in this nature. As to how to best do that, this is something from your DNS and Mail administrators to manage. Perhaps removing the mailhostbox hosts from the records could help here, or adding some higher priority redundant MX records to your primary could help prevent…

@Ion Tulbure I found there was a suppression on your account of that was caused by a bounce message to your address: 2023-09-06T12:42:06.000Z20de9a3c-fa52-459e-8d05-1e7b348b59e1550 5.5.0 Requested action not taken: mailbox unavailable (S2017062302). [MW2NAM04FT052.eop-NAM04.prod.protection.outlook.com…

@Sathya T I found this error in our email logs: 2023-09-10T15:17:42.000Z aa0b8a90-3fba-4066-aa60-9f2cc5b1443a pullrequests-reply@bitbucket.org 550-5.1.1 [addressRedacted]: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see…