Andy Heinzer Atlassian Team

@Christie Geniston This is not legit. If this person contacted you via telegram, please report that account to Telegram. Atlassian does not use this service in any capacity. You can report that account by going to https://t.me/notoscam If you received any such communication from a gmail.com address, you could also report…

@Alberto Yufra The links are working now.

Hi @Sathya T When our Cloud services get back a response from the destination SMTP server that an account is invalid, or suspended, our system will add that account to a suppression list. This means that all further messages to that account are suppressed from our side with a generic warning. Additionally, our SMTP mail…

It looks like you found the steps to delete your account. For others that might search for this, you can find the steps to do this in https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/#Delete-your-account From that page: To delete an account: * Access your Account settings at…

Atlassian does not use Telegram. Could you please report that account to Telegram? Atlassian does not use this service in any capacity. You can report that account to Telegram directly in https://t.me/notoscam Reporting these accounts could help to slow or stop the scammers here. If you received any such communication from…

Hi all, We posted a statuspage update about this problem over in https://jira-software.status.atlassian.com/incidents/dqp20lxd0ndj It appears that this has been resolved now. Sorry for the inconvenience. Andy

Sorry for the inconvenience here, we are tracking this in https://jira-software.status.atlassian.com/incidents/dqp20lxd0ndj

Which site are you referring to? If it's https://s6as23group1.atlassian.net then Bohdan T. is the site admin of that Cloud site. This user shares the same domain as the email address of your account that posted here to Community.

When the evaluation expires, the site should prompt you to either enter payment details or change the plan to free. If you do neither of those, then Jira Software would be suspended from the site automatically

Hi @Jason Micallef I understand that you are trying to create a Jira Software project here, but this won't be possible right now because your site doesn't have Jira Software installed currently. Instead you can only create Jira Work Management and Jira Service Management type projects at the present. It appears that this…

Hi @Bahari,Chaimai C. You are not the site-admin of this site. I'd recommend reaching out to your site-admin, Bohdan T. as it appears that they have not renewed the subscription. If they want to renew the subscription, then perhaps they can open a ticket over in…

@Suganya Vijayaramu Since this site you are connecting to is a Jira Server or Jira Data Center edition, there is no v3 of the REST API for that product yet, only v2. Reference the Server API documentation over in Jira Server platform REST API reference instead in this case. The Jira Cloud REST API reference won't…

@Vivian Chen I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-941661 so that our support team can investigate this further. Andy

@Amanda Bakker I have created a support case that both yourself and the billing/technical contact for your site should be able to access over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-941597

Hi @Vivian Chen For free plan sites, there is a limitation of only 100 emails that can be sent by the site in a single day. This is noted in What is the Free Jira Cloud plan? - Email notifications. In addition to that, evaluations of other products can also trigger a different email limitations. These tend to only happen…

Since you're making a request to a non atlassian.net domain, you're not using Jira Cloud. As such the instructions in Manage API tokens for your Atlassian account don't apply here. Those instructions are only applicable to Atlassian Cloud sites. Instead it seems likely you're using Jira Server or Jira Data Center, in which…

Hi Steve, Thanks for pointing that out. I agree, we shouldn't be directing anyone towards server at this point since we no longer offer licenses for it. I have created an internal ticket with my team that manages those pages to update the page. Thanks again. Andy

I believe that because curl is using the --user switch, this is being treated as if it was a login attempt, hence why you're being prompted to go through a 2FA screen. Instead take a look at our examples in Basic auth for REST APIs This document describes a different method that allows you to encode your…

It's difficult to give a straight answer to this because these kinds of changes happen in waves and stages. And we monitor for feedback from customers in the initial rollout before continuing the rollout to all sites. There is a rollout related to this that is happening last week that we announced per…

It looks like you're using an unsupported Java version that is newer than the supported platforms. Try using an OpenJDK 11 or 17 version on your system. I would also recommend following the steps in Installing Java to set the JAVA HOME environmental variable so that when Jira starts, it uses that specific Java environment.

@Christopher O. CBC If you create a support request with our technical support team, and ask to enable Forms within Jira Software type projects, there is a feature flag that our team can enable within your site to make that possible. But right now, it's not available for site-admins to self-manage this. We require a…

Hi @Taras Kvasnytsya I found that a message our system sent you appears to have bounced: 2023-11-01 11:03:11.963550 5.1.1 <addressRedacted>: Recipient address rejected: User unknown in relay recipient table I have cleared the suppression from our side just now. I'm not sure why your mail server would have responded that…

@Ruve Mopon Could you please report that account to Telegram? Atlassian does not use this service in any capacity. I recommend reporting them to Telegram directly in https://t.me/notoscam Reporting these accounts could help to slow or stop the scammers here. If you received any such communication from a gmail.com address,…

@Travis Caruth Thanks for reporting it to us. I have flagged this site to our abuse team for inspection. In the future, you can contact our abuse team at https://www.atlassian.com/trust/report-abuse. They cannot respond to anything sent there, but this is still a good way to report it to Atlassian.

Hi Raman, I found there was a suppression on this account. I have removed it, the bounce that caused this was: 2023-11-07 14:49:02.503550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more…

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2687143 Someone from our customer advocates team should be able to help you to reactivate that site.

@pukhtoonmujeeb08 Could you please report those email addresses to Google? There is a link on https://support.google.com/mail/contact/abuse?hl=en Atlassian does not use gmail.com addresses for any official communications. We have seen numerous reports from users that have been seemingly offered employment to post to…

Editing your own posts to add a link, this is commonly done by spammers on our site so the system commonly flags those events as spam. Or reposting the same content to the site in a short time frame, these are commonly automatically flagged as spam.

Hi Margo, When you post something to the site, there is a possibility that the system could automatically flag your content as spam. It seems that is what happened here. Trying to post the same content again will only cause the system to flag that as spam again too. I have marked all these posts as not spam, but now we…

@kumiko antinarelli I do not see any suppressions of your account from my side. But I also don't see you as a member of any Atlassian Cloud product nor on Trello. Could you be using a Server or Data Center edition of one of our products? If so, it might explains why I can't see any messages sent to your account. I'd…