Andy Heinzer Atlassian Team

Yes and No. If you were using the native "fixVersion" field in Jira to track this data, then Yes. You can use historical operators such as WAS on that specific field in order to find out if an issue previously had a specific value on that field. The Advanced Searching Fields Reference explains this is possible. And example…

I don't think there is a built in report to Jira that shows this. But you could probably use the Issue navigator just to pull all this information up with a JQL query such as project=ABC and issuetype=Story That would return all the issues of type story in the project ABC. From that point, you could then just export those…

Hi Michel, I'm not sure I understand the problem here. In my Jira 7.5.0 Server instance, when visiting a dashboard created by someone else for the first time, I still see a popup in the top right that explains this dashboard is not in your menu yet. But if you click on the link there for "Manage Dashboards" it does…

Hi Dan, Sorry to hear that you are having problems trying to integrate Jira with HipChat. Given the error you posted it looks like you might be running into a similar problem as JIRA throws Application failed to authenticate error when configuring a Crowd User Directory Granted that KB is in regards to configuring Jira to…

Hi Meenal, The REST API in Jira does have a method you can use to find out the start and end times for a sprint. With this information you can then figure out the duration. But the specific duration value is not something that can can be directly found in REST to the best of my knowledge. The same goes for if you are…

Hi Leena, Sorry to hear about this problem. While this is the first I have encountered this specific behavior, it does appear that this is actually a documented bug in Jira. Please see https://jira.atlassian.com/browse/JRASERVER-62549 for more details. It looks like this can also affect Jira Cloud instances, but that bug…

Could you share with us your JIRAINSTALL/conf/server.xml configuration? I'm just interested in seeing your specific connectors as to how the Tomcat site is being served up. I suspect that if you have set the scheme parameter to http for that connector and in turn that connector is used to get SSL traffic from the load…

I don't believe you are using the correct REST API syntax in order to update an issue in Jira with a fixversion value. The documentation on this is in Jira Cloud REST API Reference : Edit Issue. As such I think the native REST call should look more like this. PUT rest/api/2/issue/{keyORissueid} {"update": {"fixVersions" :…

If I understand your question, you are looking to find how Jira is creating the hyperlink from this text field that contains an issue key. The actual hyperlink is not stored in the database of Jira. Instead Jira is actually using field renderers in order to match any issue keys that match existing issues in the jira…

Hi James, Thanks for letting us know. I can't seem to recreate this kind of limitation on my Jira 7.5.0 server edition. I am curious to learn exactly what field are you trying to set where you see this limit? Is this a custom date/time field, a due date, or some other custom field? What version of Jira are you using right…

Hi Wolfgang, I understand you are wanting to automatically add a user to the request participants when an issue is created in Jira Service Desk. I am afraid this is not something that Service Desk can do natively at this time. There is an open feature request for this ability in…

I tried to run just that underlined select statement against my own Jira database. But I ran into some problems that might be helpful to cover here. I started trying this in Postgressql, but then finished in mysql to confirm this: * First error was in regards to different field types. This was in postgres, so maybe not…

Hi Renaud, Your error looks very similar to this other MS SQL select error in Exception Errors in JIRA 7.3.7 after upgrade with Create Issue. In which case, if your SQL database is still using MS SQL 2008, that version of SQL does not support the 'offset' SQL statement. Support for SQL 2008 does not include Jira 7.2.x…

You can create your own issue types in Jira. This can be done by going to Cog Icon -> Issues -> Issue types. The instructions in that link have more details on how to do this. But those specific issue types you listed, and the ability to have SLAs against issues in Jira are specific additions created when you install the…

Hi Vitaly, Sorry to hear that you are seeing a problem with loading plugins after upgrading the UPM. Given these errors, it appears that the system is timing out trying to load dependencies. Since you already extended the timeout period and this is still happening, then there must be something else that is causing this to…

Ah, I wasn't sure what plugin is using that table 'AO_013613_' prefix. If other users encounter this kind of problem and want to track down the AO table to a specific plugin vendor, I would recommend that you login to Jira as an admin, then navigate to: Cog Icon -> System -> Plugin Data Storage This page in Jira lists all…

If your custom fields are using contexts, then the values/descriptions of those custom fields are bound to the specific project where that context was created. Hence other projects could use the same custom field, but have different possible field values, or a different descriptions. But that alone doesn't explain why…

Yes, you can use evaluation licenses from https://my.atlassian.com in order to perform upgrades in Jira. It is very commonly done that way. The starter, community, and open licenses do not actually provide you a developer license access. So if that is the case, I would still recommend just creating an eval for the purpose…

Hi Abhijit, At the moment, this isn't something JSD can do natively right now. By design, the project queues are expected to be viewable by all Agents in that project. As such there is no mechanism within Jira natively to restrict the queues themselves. There is an open feature request to address this kind of functionality…

Hi Jason, This particular feature in Service Desk is helpful in understanding why a Service Desk project might not be functioning as expected. So there is some benefit to having this warning for the sake of troubleshooting scenarios. I understand that you feel this warning is obnoxious, and I can certainly understand your…

Hi Vesa, Sorry the instructions appear to be outdated on our translation site. I created a new bug ticket to have our translation team update these instructions to be more accurate for modern versions of Jira. Thanks for clarifying your situation. I found that I was able to install this plugin you linked to on my Jira…

Hi Romeo, Unfortunately, this is not something that Jira Service Desk can do right now. There is a feature request to allow JSD to customize the subject line for different aspects like approval notifications in https://jira.atlassian.com/browse/JSDSERVER-4911 Sorry this probably is not the answer you are looking for, but I…

Just a heads up, you're using a MS SQL 2016 database. Not even the latest version of Jira server technically supports this database yet. That fact might not be the cause of this problem, but this is something to think about. With that exception, we know that something in Jira attempted to insert a new record that had the…

The interesting error among that output is this part: 28-Sep-2017 12:21:50.472 SEVERE [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: /data/apps/jira7.2.1/conf/Catalina/localhost That indicates to me that the user account starting the Jira process does…

Hi Marc, Sorry for the confusion. There was a recent incident in regards to a number of Jira Server plugins listed on our Marketplace site and their specific version compatibilities being incorrect. More details on this issue are listed in https://ecosystem.atlassian.net/browse/AMKT-21198 We also created a statuspage…

Hi Markus, Yes approvals are available in all the Jira Service Desk versions since at least 3.2.x and higher. But these have to be configured in your environment first. It is possible that you have a 3.5.x version, but don't see these yet because it has not been configured for your project yet. I would recommend following…

Hi Zebadiah, Jira does not natively have a means to automatically create subtasks in this manner. Even the automation rules in JSD won't allow you to create subtasks as an result action. But I did find a related post in https://community.atlassian.com/t5/Jira-questions/Create-Sub-task-automatically-on-Cloud/qaq-p/380889 It…

Hi Daniel, That's strange. When I tested this keyboard shortcut against my Jira 6.4.13, 7.1.9, 7.4.2, and 7.5.0 versions, this works as expected. But when I spun up my 7.0.10 instance, it does take me to the board management view and not a specific board. I also found that if I had not logged into this instance in a long…

That's interesting. The behavior for this workflow property appears to be different in Jira 6.4.x when compared to more recent versions such as 7.4.x. In my Jira 6.4.13 instance, I can see the same behavior you report, where attachments are not visible at all with that workflow property. But in Jira 7.4, I found that this…

You can certainly create multiple subtasks to any issue in Jira, provided your project allows for subtasks. If you're looking at the issue details page, you can click the ... menu in Jira Cloud to create these. The thing about this is that subtasks in Jira have to be attached to a parent issue. In turn that subtask is…