Andy Heinzer Atlassian Team

Jira is trying to keep track of which user made which comment. It does this by creating unique records in the database table cwd_user that include the username, and email address of the user that made the comment. I don't recommend trying to change the database as a way to resolve this. That would cause all sorts of…

Hi Zina, Sorry to hear you are having this problem. This behavior is a known bug in Jira 7.2.0 through 7.2.5 versions. This bug is documented in JRASERVER-63109. This is fixed in Jira 7.2.6 and higher versions. In this case, I would actually recommend upgrading Jira to a newer version to resolve this problem. There…

If you were using Jira Cloud, then I could understand this REST call not working. There have been recent changes to Jira Cloud to prevent the use of that and other related Cloud API Rest endpoints. Those changes are explained in User management REST API changes in JIRA Cloud. But since you are using Jira Server, these API…

Hi Sattha, That particular view is actually governed by the specific settings of that Board. You can configure which fields appear here by returning to the board, then in the top right corner of the page you should have either a button for "Boards", if on Jira server, or a "..." button if on Jira Cloud. Click that and…

Hi Matt, Sorry to hear you are having this error. I'd recommend checking out this KB: JIRA Toolkit Auto Transition Listener fails due to InvalidActionException You might not be using this Jira Toolkit in your instance, but the troubleshooting steps in that KB should help identify the problem here. Since you're seeing that…

Jira natively does not have a means to calculate fields like this, but there are lots of possible 3rd party plugins that can do that. I believe both scriptrunner, and the Misc Custom fields plugins can do this, but I think your syntax for this would be different depending on what plugin you are using with Jira. I found an…

The only way (natively, without 3rd party plugins) I can think of that Jira might allow you to edit a field, but not leave it with a blank value would be if your field configuration scheme was setup to make the Sprint field a required field. The problem with this is that when you set a field to be required, then from the…

This error indicates there is a problem with records in the Jira database. Run this SQL query first: select * from app_user where user_key='user'; You can change that 'user' to the value in your error message. This should return an id, user_key, and lower_user_name. The lower_user_name value here is expected to sync up…

Sorry for the follow-up, but it looks like I might have left out some critical additional information here. It seems that this problem can occur on servers running Confluence when the operating system is missing some specific font packages. As a result, you would likely first need to install these fonts with commands such…

I have created a support request to gather this additional information from you.

Hi David, Thanks for posting your solution. If you want to add an Answer and then include your solution we can better mark this issue with an accepted answer.

It is unclear what exactly might be causing this behavior. I recommend trying the following one at a time, checking to see if it resolves the issue after each step. These steps are in order of increasing environment impact (from "no impact" to "restart and re-index required"): * Clear your browser cache * Run fc-cache -s…

Hi Pierre-Yves, That INFO message is not really an error message that would relate to the problem you describe. When you enter in a new license key and click Save, the browser session should be sending a POST call back to the site in order to save this information. The page should refresh itself and show you the updated…

Hi Brian, Sorry to hear that you seem to having some database problems here. There are two ways I can see that might allow you to recover this data. One is if you had a postgres backup of that database, you could just restore this database backup to another 9.3 postgres instance and then simply edit your…

If using Jira Cloud: You might be able to use the JQL function parentEpic() to find issues in a given epic. However this requires you to enter in the issue key of the epic(s) where you want to know all the issues of. I am afraid that you cannot pass this function a filter. If using Jira Server: This parentEpic() function…

Because you are using issue level security, you can't actually use the watcher field in order to grant this user access to that issue. It's not project permissions that are preventing this, it's a limitation of the issue security. But I think this is by design. If you check out the Issue Level Security: Adding members to a…

It is not a permissions problem. The limitation is specific to Jira Software projects. You presently cannot use the "create linked issues" feature in order to select the newly created issue appear in Jira software projects because this would force the new issue to also clone the sprint data for the source issue. That could…

Hi Jogchem, Thanks for bringing this problem to our attention. I was able to recreate this in my Jira Cloud instance using my Firefox 55.0.3 version. As such I created a new bug for this problem over at https://jira.atlassian.com/browse/JRACLOUD-67703 I would recommend watching that page for updates. Regards, Andy

Hi Rocky, I will try to answer your questions below: * Yes you can integrate Bitbucket Cloud with Jira Server. Steps on how to do this are in Connecting Bitbucket Cloud with Jira Server Applications. * These are completely separate applications, so they are not specifically sharing user accounts. What you will likely want…

Hi Cathy, Sorry to hear you are having this problem with associating a workflow scheme. I would recommend first trying to use the Database Integrity Checker. If there is something wrong with your environment, it might be possible to have this utility in Jira be able to correct this problem. If this does not resolve this…

Awesome, glad to hear you found a solution. Thanks for sharing with us how you fixed it.

Hi Dan, I suspect your Hipchat instance might just be confused as to which Jira instance it is integrated with. I created a support request to better address this problem. Once a solution is found there, I would like to update this post so that we can share the solution.

Hi Tobias, Thanks for providing all that information. I was able to recreate this when I followed your steps. I did end up having to tweak that .js script to get the line breaks to read different entries, but when I did this I was able to import all 66 worklog entries in one go. But the worklog table is being updated…

Hi Zethof, I have seen this kind of problem before in regards to this Agile Report. It appears that this might actually be a bug in regards to way Jira is calculating estimated number of days remaining to complete this release. There is an existing bug on this problem in https://jira.atlassian.com/browse/JSWSERVER-13729 It…

The lock file is created anytime to start Jira. This is to keep your home directory from being connected to more than 1 Jira instance on the machine at the same time. Connecting the same home directory to 2 or more instances that are running at the same time could be expected to corrupt data. But that file should disappear…

About the problem, we need more info on what the problem is when trying to edit pages. * Are you seeing an error message? * What version of Confluence is this? * Are there errors in the confluence logs when this happens? * Or are you only seeing errors in the browser session logs (developer tools in Chrome can help display…

At the present time, there is not an official docker image for Jira Core, Jira Service Desk, or Jira Software. This might change someday and perhaps Atlassian might start publishing an official docker image of our products, but as of today it does not exist. Now there are other users that have started creating their own…

This is not a database permission error, but a filesystem permission error. The Jira Config Tool is trying to save your changes made in that config tool, such as setting the location of your Jira home folder by setting creating/saving that jira-application.properties file. Since you are seeing an access is denied here, the…

Hi Sam, Sorry to hear there is a problem here with notifications. I went through my Jira Server 7.5.0 instance and tried to recreate this problem. I created a new component, assigned a lead to that component, and then modified by notification scheme to include issue created and issue edited to go to component leads. In my…

The resolution field in Jira is special. By default all newly created issues have a NULL value for the resolution field. (Unless of course your resolution field has been made a required field in your field configuration. If that happens you need to assign a resolution value at the time the issue is created) So if you query…