Andy Heinzer Atlassian Team

Hi Nina, Jira Software is keeping track of the order that issues appear on boards, sprints, and backlogs using the custom field called "Rank" in Jira Software. If your source of this CSV data is another Jira Software instances (I presume it is from your description), then it might be possible for you to include the Rank…

Hi Danille, Since Postgres is on the same box as Jira, you don't have to refer to the hostname to connect to the postgres instance. So instead of using BRN-USRV02:5432 you can instead use localhost:5432 This tends to be preferred in this setup because the traffic never has to leave the loopback interface. Whereas when you…

Hi Dave, Thanks for the update. The fact that we now know your LDAP address could be referring to two different instance certainly helps make sense of the problems we see here. The approach I would recommend would be to try to remove the ambiguity as to which LDAP instance Jira is using. In order to do that I would…

Hi Justin, There are a couple of different methods you can follow depending on the operating system Jira is running on. A complete overview can be found on Upgrading JIRA applications. Jira Core can't be updated in browser directly like Jira Software or Jira Service Desk sometimes can. This is largely because the Core…

+1 for Nic's reply. The updated Connecting JIRA applications to PostgreSQL documentation explains the need to make sure that postgres is listening not just on the correct port, but also the correct network interface: Accept remote TCP connections (remote PostgreSQL server only) If you are connecting JIRA to a remote…

Hi Ben, Jira does have a means to import data directly from your Trello instance. There is a short youtube clip that also explains the quick steps to do this: https://www.youtube.com/watch?v=1TNlaTPbE70 This is the simplest way I am aware of to move this Trello data into Jira Server. If you don't see the Trello option in…

The logs show that you were already running 6.4.14, but that all the startup attempts of this log appear to be trying to start the latest 7.5.2. You can't upgrade Jira this far in a single upgrade. There were simply too many changes in the 7.0.x line to be able to properly handler an upgrade of this magnitude. Skipping…

YAY! Glad to hear it's working correctly now. 

Hi Mark, Sorry to hear that you have encountered this problem. I believe that this is a documented bug in Service Desk. Please see https://jira.atlassian.com/browse/JSDSERVER-4932 for more details on this. The good news is that a refresh of the browser should then immediately show the correct status. I agree that is should…

Hi Nick, The next step is to add the other accounts to that specific service desk issue under the requested participants field. This can be done on the issue itself (either by the Agent in the main Jira site by editing that field, or by the Customer in the customer portal using the "Share" option for that request), OR if…

Glad to hear that you found a solution. However I don't think that the bug you referenced is the actual cause in this situation. That bug was in reference to functional differences after migrating from Jira Cloud to Jira Server. Also, that bug was fixed over 3 years ago. In this case, since the IP address would have likely…

That group name is not native to Jira Server. However it can occur in Jira Cloud instances. If you migrated your Jira Cloud into a Jira Server instance, I can see how that group name might have been transferred during this migration. This document explains why this group exists in Jira Cloud:…

Hi Ben, I believe that Jira Cloud still does offer the option to use the new interface. If your profile has this turned off, you can reactivate it by going to the top right corner of the screen, clicking on your avatar, and selecting the new Jira Experience. Atlassian is still in the process of collecting feedback on this…

When you reinstalled JSD, what version is installed? What version was previous installed for Jira and JSD before this? If you're not seeing the Cog Icon -> Applications -> JIRA SERVICE DESK: Configuration, then I think either the JSD plugin is not licensed and in turn is not starting up, or the plugin itself did not…

It sounds like you're using Jira Server to host a user server for Confluence. Since you had to change servers for this upgrade of Confluence, what likely happened is that this new server has a different IP address than the old one. As a result, the new server cannot communicate with Jira in order to make sure these users…

Hi Gilles, When an evaluation license expires in Jira, it can be expected to not only break the functionality of that application, but in turn Jira Core. This is true of Core/Software/Service Desk evaluations. The evaluation licenses will allow you to have unlimited number of users for that eval, at least until it expires.…

I take it you're following the steps in this KB: https://confluence.atlassian.com/jirakb/how-to-get-and-update-jira-license-string-from-the-database-441746313.html I see in your steps that your old license had an id value of 10000 when you follow step #2 of that KB. However for your update SQL statement for step #3 you…

Hi, The error messages actually contain the steps to follow to identify and correct this problem. Just above that stack trace is a pair of URLs to follow to correct those problems. This problem happens because your database has not be setup correctly for Bamboo. I can see that the isolation level is incorrect on the…

Hi, Sorry to hear about this problem with integrating Fisheye/Crucible (fecru) 4.5 with Jira. I did some research on this issue and this appears to be a new bug, please see https://jira.atlassian.com/browse/CRUC-8115 for details. Unfortunately, we don't have much in the way of documented work-around for this at this time.…

Hi Nick, Jira Service Desk is still very much a permissions based platform. The way Service Desk is checking accounts when it comes to email messages is looking specifically at that email address of the sender. If that email address sending the reply is not associated with the account of the reporter, Assignee, or…

It looks like this is a very similar problem that can be seen in Linux environments that have removed/updated specific fonts from the Operating System. As @Suporte Itamaraty noted for Jira this is tracked in: https://jira.atlassian.com/browse/JRASERVER-66069 We have had other reports of this in Confluence such as this…

Ah, Thanks for clarifying Dave. When you see a username in Jira with a strikethrough, the account itself actually has been deleted from LDAP. But Jira tends to create these when the user is deleted because to have a deleted user in Jira poses other historical integrity problems when it comes to Jira. So by creating this…

Just wanted to let you know that I edited these replies to remove your site URL. 

Good call, Nic. The same is true of Jira. If other admins encounter this kind of problem in the future, it is recommended to check on the user account starting Jira and make sure that user has permissions on both the installation and home folders. For Jira on Linux installs we have this KB to help guide on to correct this…

If you are trying to install a data center deployment of Jira (a Jira installation that has multiple nodes), then you cannot use a starter license on this kind of installation. The starter licenses are only intended for server installs with a single node. If you want to try out the data center installation, I would…

I think Susan is on the right track here. With Service Desk it's important to understand there are two different possible notification types. These differences are explained in the KB JIRA Service Desk Notification explanation The footer of the messages will tell you if this is Service Desk or Jira Core notifications. I'd…

Hi Laure, Could you help clarify why the CSV export looks incorrect? I am not sure I understand why this data does not look correct when you open this CSV file in a program like Excel? If that doesn't help, there are a few other Jira Cloud plugins that can still provide issue exports in the XLS format directly. I would…

Matthew, Glad to help out. If you can't find the database integrity checker, it might be because you're using Jira Cloud. That feature doesn't exist there, but does in Jira Server. Sorry, I didn't realize which platform you were using. But I am glad to hear that you found a solution. It does seems like this problem was…

Hi Nick, I believe the problem you are seeing is actually a known bug in that version of Jira Software. Please see https://jira.atlassian.com/browse/JSWSERVER-15295 for more details. There is a work-around listed on that bug page that might help here to increase the timeouts, please see…

Hi everyone, Branden's previous answer is correct. You can import multiple comments on an issue if you're using the external CSV import. You just need to create a separate column for each comment, with the same header name. In turn Jira will import these as separate comments. This is explained during the import process:…