Andy Heinzer Atlassian Team

Hi Norbert, I understand that you are installing Jira and have some concerns over the memory usage you see when compared against that documentation. Thanks for bringing this to our attention. I would say that the document we have for that is actually out of date. As such I have created an internal request to update that…

Humm, well that is strange. I'm not sure what else might cause this off hand. So I created a support request on your behalf for this issue. I would like to see if we can gather some logs there and try to work this case that way. Perhaps I can see something else in the logs that might tell us what is happening here to cause…

Hi Doug, Sorry to hear about this problem. Is Service Desk currently licensed and active in this Jira instance? If the license has expired, Service Desk has been uninstalled, or Service Desk didn't start up properly, then I think you might be encountering this documented bug:…

That was a known problem in regards to upgrades of Jira 7.3 and later. This is mentioned in the upgrade and release notes: https://confluence.atlassian.com/jirasoftware/jira-software-7-3-x-upgrade-notes-861251109.html That specific error is because the version of Tomcat that Jira ships with no longer supports the old…

Nice work, Pavel!

Hi Wolfgang, You should be able to do this within the billing section of your Cloud administration panel. Specifically you can click on the subscriptions section to unsubscribe from using Jira Core and/or Jira Software. You can also get this to page by going to: $YourCloudURL/admin/billing/applications Please let me know…

I agree that 400 characters won't be enough if you have well over 3000 characters you need to fit into that filter. I was not clear how long your filter was from your initial post, but the premise of that work-around is the same. You might be able to expand that field to contain far more than just 255 or 400 characters.…

Hi Gerben, Sorry to hear that you are having problems with this, but could you let me know more about the error Jira is throwing when trying to do this? I suspect that you might be running into this documented bug https://jira.atlassian.com/browse/JRASERVER-36979 There is a current limit on the number of characters that…

Thanks for letting us know how you resolved this!

Hi Nivi, The Cog Icon is in reference to the gear system icon in the top right corner of the page you can see in Jira if you signed in as an Admin. This lack of setup in your screenshot is pretty clearly the cause of this problem. This tends to happen when you have created the application link in one of these applications,…

Interesting, it sounds like there might be a problem either with a reverse proxy in your environment or with the configuration of Jira to use that proxy. I would be interested to check on your $JIRAINSTALL/conf/server.xml file. This is the configuration file that determines how Jira hosts its own internal webserver…

As other's have mentioned there is an archive download link of https://www.atlassian.com/software/jira/download-archives But this archive only contains Jira 6.x and previous versions at this time. The Jira 7 versions you are looking for are not found there at the moment. Instead you can actually find that version on the…

Hi Nivi, This screenshot just indicates to me that the Jira instance is unable to see or reach any linked Confluence instances where such pages would be created. To check this, you would need to be a Jira administration and then navigate to Cog Icon -> Applications -> Application links. You can also browse to:…

Hi John, Sorry to hear that didn't resolve this. For the next steps, I'd recommend setting up a staging server of Jira with a postgres database on the backend, and then installing this plugin to that otherwise empty Jira Server instance. I would then be interested to see if we can generate an XML backup of this instance…

Hi Steven, The Cloud backups of Jira contain the XML backup zip file and in addition to those the contents of both the /data/attachments/ and /data/avatars/ folders. However Jira Server when it creates backups, does not bundle these two subdirectories in. You have to migrate them separately. As a result, it might be…

Hi Don, Sorry to hear that you have encountered this problem. I was able to reproduce this with images I created with my phone and then uploaded on a Jira Cloud instance. I believe the problem here is that Jira is not looking at the EXIF data of that image to understand the correct orientation of that image. In my case,…

Hi George, Could you let me know what URL you are visiting when trying to change this password? I just want to better understand if you're using an Atlassian Cloud (hosted by Atlassian) or an Atlassian Server product (hosted by your organization). With this understanding we can better determine who we need to speak with…

I agree with Nic here. You can technically install Jira without having to install Java separately because the exe and bin installers are including an Oracle JRE package to run Jira. But I'd still recommend installing your own Oracle Java jdk/jre outside the Jira directories and having Jira use that Java instead. Provided…

Hi Kumar, The error you posted of: Caused by: org.h2.jdbc.JdbcSQLException: General error: "java.lang.IllegalStateException: File corrupted in chunk 226790, expected page length =< 512, got 811808614 [1.4.185/6]"; SQL statement: This specific error message is an indication that the H2SQL database is corrupted. I would…

Hi John, I believe that the first change looks correct to me. That section appears to need this precision parameter defined. However for the data section, it isn't clear to me either exactly what has to be changed there. It looks like this is actually a different plugin in this case, then the one that was used in the…

Hi, I am afraid not. The Database Setup For MySQL for Confluence clearly states that if using the MySQL database with Confluence the isolation level has to be READ-COMMITTED. I would not recommend ignoring this error. It might be possible to get Confluence to start up with this condition, but it's very likely that…

Hi John, I'd be interested to see if you can follow the diagnostic steps in the KB to see if you indeed have a column called DEFAULT_ACCOUNT instead of jira DEFAULT as is mentioned in the KB. If so, then I believe the steps would be nearly identical if not very similar in order to make this work. I believe this problem is…

Hi Elvir, You are correct that Jira Cloud does not currently have this same feature in regards to project admins ability to edit workflows that Jira Server has in 7.3.x and higher versions. I am afraid that Jira Server and Jira Cloud do not have a 1:1 feature set. Why? Well the best I can tell you is probably outlined in…

I am afraid I have never seen the second error in which you posted. I do not know how or why Jira would be concerned about this kind of change to this backup file provided you followed those steps as indicated. I would recommend following resolution #1 of the KB you cited: Project Import fails due to missing projectroleid…

The AO tables contain plugin specific data, that part is true. However I was not sure which plugin this 6AD1C6 set of tables are generated by. It could be generated by a plugin such as teamcity, but it's difficult to tell for sure unless you have that plugin currently installed in your instance of Jira. One way to check…

Hi Adam, Within the native code for each of the products you listed there actually is not a single sign on solution for all of these in one place. However Atlassian does provide another product that does allow you to do this. This would be Crowd. Crowd is specifically geared to work with Server and Data Center deployments…

Hi John, Sorry to hear that you have run into this problem, but we do have a helpful KB that explains some steps you can take to correct this. Please see the KB Could not determine the proper mapping from Oracle export, for column:DEFAULT. Please let us know if you run into any problems following those steps. Regards, Andy

Yellow Magic Orchestra - Rydeen https://www.youtube.com/watch?v=MFu66ye6YWM Rostam - Gwan https://www.youtube.com/watch?v=sIQ2atEdfII Marshmellow - Alone https://www.youtube.com/watch?v=YnwsMEabmSo

Took another look at your config, I think I see a problem here: # - Connection Settings - #listen_addresses = 'localhost' # what IP address(es) to listen on; 127.0.0.1,10.100.1.109 # comma-separated list of addresses; * # defaults to 'localhost'; use '*' for all # (change requires restart) port = 5432 # (change requires…

It's a constantly rotating selection for me. My co-workers know I am a frequently have a Coke at my desk. But I'm trying to cut down my caffeine, so lots of water lately instead. I've been a big fan of various Iced teas. I can't seem to find any appreciation of coffee. I think it's because I've only ever burned my mouth…