Andy Heinzer Atlassian Team

Hi Manuel, Natively Jira won't let you search for exact string matches like this. There is an open feature request for this in https://jira.atlassian.com/browse/JRASERVER-21372 In native JQL, Jira is using word stemming as a means to store and search for these terms. It is not able to search for these string fragments in…

How is it that you have integrated your Jira Cloud with Dropbox? I have not seen this specific integration yet. However if you're using a plugin for Jira in order to achieve this, then it reasons to raise this kind of request with the plugin vendor in question. A quick search of our Marketplace, I found 3 different dropbox…

Natively within Jira there is not a way to do this. However you might be able to leverage a plugin in Jira in order to search like this. I have found a few other threads that appear to indicate that SQL for Jira might be able to be used in this manner. And another thread that indicates you might be able to use Scriptrunner…

Hi Ferdinand, I did some more research in to this. It appears that there are some Cloud instances that have had this Jira Labs feature removed for the time being. This is not something that I can change myself directly. However I did reach out to my Cloud support team and it looks like they were able to make an adjustment…

The workflow trigger is only supposed to transition the issue. And it sounds like it is doing that. It is not expected to change the assignee within Jira as well. One way you might be able to accomplish this is to modify the workflow's post-function in order to change the assignee whenever that transition is executed.…

Hi Pablo, When you are looking at the issue details view, is this showing as a popup window? Or is this issue details view appearing on the far right side of the page? If this is a popup window, then I think this is a documented bug of this new Labs feature. Please see https://jira.atlassian.com/browse/JSWCLOUD-16401 for…

Hi All, Sorry for the delay here, I'm not sure why I did not see earlier comments to this thread. I looked into this issue further and I found that this looks to be a bug in the new Jira Labs feature that provides this issue detail view in the popup mode. I created a bug for this in…

Hi Nivi, In order to create an application link you need to be the admin of that application. When you create this first application link there then tends to be an attempt to create the reciprocal link in the other direction. However this requires the admin permission from the other application to do so. Try logging into…

Hi @admin, I am afraid I do not fully understand your question here. However since it seems like your concern here is not directly related to this question on checkbox custom fields, it would be better served to create a new post here on community for your question. Provided you tag this question with the jira and…

Hi @Ferdinand Helmer, It is not clear to me why you would not be able to see this option in your profile to either enable this or disable this feature if you're using a Jira Cloud instance. Could you let me know more about what you do see on your profile page? I thought this setting was on a per user basis, so my believe…

Hi Aaron, I think I understand what you are looking for here, but there is another possibility here that the issues could have another value besides >, <, or = to worklog values: NULL. That is to say issues that have never logged any work at all will still not be returned by your current JQL query. Instead I'd recommend…

Hi Cory, I just found a related ticket to this problem in https://jira.atlassian.com/browse/JRASERVER-66224 It appears that this inability to build Jira from the current source is a bug. I would recommend watching this bug ticket for updates to this. Regards, Andy

Hi all, Sorry to hear about these problems. However I believe this is a documented bug in Jira. Please see https://jira.atlassian.com/browse/JRASERVER-66224 for more details. Once a fix for this exists, that bug page will be updated with a solution to this. I would recommend watching this bug page for updates. Regards, Andy

Hi Gaurav, My apologies for this inconvenience. It appears that Jira's current versions have this known issue in regards to being unable to be complied due to this problem. There is a documented bug for this in https://jira.atlassian.com/browse/JRASERVER-66224? I would recommend watching that bug for updates as to when…

Hi Antoine, Use either one of the 16 character Server IDs you found in that log for the creation of the license. Either of those will work correctly for the process of license creation and activation. Regards, Andy

Hi Stefan, That is not what I was expecting to see. Perhaps there is something else causing this problem. In order to investigate this further, I'd like to gather some logs from your environment. To do that I created a support request where we can better gather that information. Regards, Andy

Hi Aleks, The ability to delete a closed sprint has only recently been added to Jira Server, starting with the 7.5.0 release. This is something requested in https://jira.atlassian.com/browse/JSWSERVER-9220 However I think it's worth exploring the possibility that this sprint isn't actually empty, but just appears empty on…

Hi Oleg, I understand that you're seeing the __MSG_gadget titles on gadgets in Jira. All that this means is that the Jira application not able to connect to the baseurl set for Jira with your existing network settings. There are lots of possible causes for this, and these are explained in the KB you linked Health Check:…

Hi Marty, Provided you have the Jira Administrator rights, you should be able to find this under the System Gear Icon -> User Management -> User Directories. Configuring user directories also explains how you can navigate to this section in Jira in order to update this. If all that has changed is the LDAP admin password,…

Hi Pablo, You're not doing anything wrong. This is a common point of confusion when working with Jira. Reporter and Status are system fields. As such, you can technically remove them from the screen, but it is not possible to remove these system fields from the page entirely with Jira. At least not natively within the base…

That's very strange. I have never encountered a Jira Server installation to have anything other than a 16 character Server ID, not even if you migrated from Cloud. Instead of trying to find the Server ID that way, let's try to look into the initial startup logs of Jira. These too should contain the Server ID for this…

I would recommend starting with the guide How to bypass a Proxy and SSL to test network connectivity. I suggest this because it is possible that your proxy could be blocking certain traffic or that Jira is not yet properly configured to use this proxy. By circumventing this proxy it helps us to understand if the problem is…

Hi Gonchik, While I don't want to discourage community users from reaching out to support, there are some users here on community that don't actually have access to the Atlassian standard support service desk instance (such as starter licenses). In which case, I don't believe that Antonie would be able to create a…

Hi Antoine, The Server ID you listed seems to have far too many characters in it to be used for the creation of a license key. Instead this server ID value is only expected to have 16 alphanumeric characters. Finding your Server ID explains how you can make sure that you can correctly locate your actual server ID. Once you…

What changed recently? Did you recently upgrade Jira? If so from what version to what version?

Hi Casey, If you are running Jira Server, this is something you can configure by creating a file in the $JIRAHOME/ folder called 'jira-config.properties' and then adding the line of ops.bar.group.size.opsbar-transitions = "2" This will force the transition buttons to only show 2 entries, the second of which will then have…

Hi Will, You can use the Burndown Chart report to see this information. That report will track items added to a sprint after the sprint has started as a scope change. Regards, Andy

Hi Stefan, Sorry to hear that you are seeing this problem. There was a recent error in regards to the compatibly listed for the JSD add-on for Jira for some of the 3.8.x versions. As a result it looks like a number of these were incorrectly listed as being compatible with several 7.5.x Jira releases. Since this error has…

Hi Poorani, If I understand correctly, you are wanting to see the issue in Jira have its assignee changed when this pull request triggers the transition to use the Bitbucket user account. This is not something that Jira is setup to do natively. Even if you have Jira and Bitbucket integrated, the smart commits feature…

Awesome, glad to help out. Thanks for letting us know how this was ultimately resolved.