Andy Heinzer Atlassian Team

Well then, let us try to focus on the differences between working and non-working devices. * Are the URLs the same between mobile and desktop devices for this logout URL? * Have you been able to reproduce this every time on your desktop clients? Or is it intermittent? * Have you been able to repeat this 400 error in…

Have you every created an issue collector for a project in Jira? If so you can see that this utility in jira can create an HTML or java script output that would allow for a popup to appear on another non-jira page as a means to create issues (possibly from unauthenticated users). There are more details on this in Using the…

Hi @p Typically when we see these kinds of errors in the application, it happens because your environment has some mechanism to redirect traffic to bitbucket, like a reverse proxy, a firewall, or a port forwarding/redirect rule. Bitbucket can work with these kinds of setups, but in order to do so, we need to make sure that…

Within the native Jira code, I do not know of a way to take this kind of user attribute that exists in an LDAP/AD account and make sure that it is applied to an issue field when they create a new issue. However I did find that there is a plugin to Jira that might help with this exact request. If you are open to a 3rd party…

* What version of Jira Core are you running? * What version of Jira Software are you running? Upgrading either Core or Software does require an active and valid license. Your account might have a current license, however if this updated license is not currently applied to your Jira Server version, it's possible you might…

I am a bit confused by this request. With Service Desk, users that exist only in the customer role do not have access to the main Jira site. Instead they only have access to the customer portal. This customer portal won't let them search for other issues, browse other projects, create projects, or anything of the sort.…

In the end we found that $JIRAHOME/dbconfig.xml file had a leftover configuration line from when it was using the H2 database: <schema-name>PUBLIC</schema-name> This should not exist for a MySQL database as such, so by removing this and saving that file, Biswajit was able to resolve this issue. You can also use the Jira…

Cool, Thanks for letting us know the solution, I will add a short summary answer to this thread to clarify the answer here should other users have this same problem.

Interesting, to the best of my knowledge the problem Kamil had was also potentially a problem in 3.9.1. However I believe this is fixed in the 3.9.2 version of Service Desk. We detailed more of this fix in https://jira.atlassian.com/browse/JSDSERVER-5535

When you created the database, it should be largely empty. However once you connect this to Jira, and Jira starts up with an empty database, there are certain table that are expected to be created by the setup wizard and Jira itself. If the database is setup correctly per that guide, then the other concern is to learn what…

Hi @Phongsatorn Srikriputtana I was able to reach out to Jira new experience team in regards to your instance. For the time being we have excluded your Cloud instance from this new UI. As such you should be able to retain using this announcement banner as needed. Please let me know if this is working for you now or not.…

Hi @Neha Patet Unfortunately the auto complete searching feature in Jira does not allow for this kind of searching within Jira at this time. However I think that your request here could be useful to other users. So I created to a feature request for this on our site: https://jira.atlassian.com/browse/JRASERVER-66553 There…

I do not believe these warnings are anything to be concerned about. These can happen when one or more plugins (possibly system plugins) are referring to packages by the same name. Now if you install some new plugin, and it generates this kind of warning, and then in turn you find it is not working as expected, then there…

That is an archive file. You need to extract that archive in order to locate the sqljdbc_auth.dll file within it. This archive type is not something Windows default compression can extract if I recall. You might need to use a program like 7zip to open this archive. Once you have extracted this file, you need to place it in…

I am not sure I understand your question. If you received a notification from Jira, you typically can just reply to the notification itself in your email client. This in turn should then add your comments back to that issue in Jira when you do this. You don't have to reply to the email itself though, you could instead…

The PDF View Plugin for Jira is a popular plugin for Jira itself that you can try out to see if this might help with exporting this information into pdf. But you might also try to find an extension for your browser itself to do this. For a long time I have enjoyed using Firefox, and in particular the Screengrab plugin for…

How does your Jira instance display this "Confluence Page Link" tab in the issue detail view? This isn't native code to Jira itself to the best of my knowledge. Is this generated by a plugin to Jira? Or are you creating a custom plugin to display this?

The link you included is for Jira Server. However the new Jira experience is only available to Jira Cloud, and is not available in Jira Server versions. As such I'd recommend the Cloud version of that document: https://confluence.atlassian.com/cloud/password-policies-938859739.html

This error logs seems to indicate that the database is not yet setup correctly or the user Jira is connecting to that database with does not have all the needed permissions. I would recommend trying to follow this guide very closely: Connecting Jira to MySQL database. It could be that the user in MySQL does not have…

Hi @Damian Payne That seems very strange. Does the entire page fail to load with this HTTP 400 error? Or does perhaps part of the page load up, with one or more elements showing a 400 error? it might help if we could recreate this problem and then generating a HAR file to see what request is being made exactly and how the…

Hi @Timo Achilles, Glad to hear that was helpful. Please click the checkbox next to the answer(s) that helped resolve this problem. This will accept those answers as solutions. This can help our system show this issue as solved. This way if other users are searching for the same question they have a better chance to find…

Jira is controlling notification based on events and the notification scheme assigned to the project where that issue exists. Your board could contain issues from different projects with different notification schemes. I would recommend checking that this user is actually expected to get an email notification for the event…

There are a few different plugins in our Atlassian Marketplace that I believe offer this kind of functionality. There is * CallCenter for Jira Service Desk (Server only) * Voice, SMS & Chat for Jira Service Desk (Cloud only) * 8x8 ContactNow for Jira Service Desk (Cloud only) It is possible there might be more integrations…

There are a number of different places you can start. I would recommend first checking with the notification helper utility built into Jira. This utility can be used to help first tell us if Jira is actually expected to send a specific notification to a particular user, on a specific issue, and for a specific event type.…

It is really difficult to measure the performance of this task because of the number of environmental variables in play here. However we do have a number of guides and tools that you can use to try to troubleshoot performance problems like this. Most of these guides below are also listed in Troubleshooting Performance…

Ultimately, I think you will want the guide on Restoring a project from a backup. This explains how you can take a backup file from one Jira instance and use this to populate the data into another Jira instance. However this process is not trivial. It can be very complex to make this work because there tends to be a lot of…

The details of the curl command don't appear to show any kind of user/pass or authorization/authentication. However your webhook seems to have a user_id and user_key fields being passed. That isn't necessarily critical, I am not sure though how this other API service is expecting requests to be made to it, which makes this…

At the moment, there is not a means to set a different permissions scheme to be default in Jira. There is an existing feature request for this over in https://jira.atlassian.com/browse/JRASERVER-59453 However in my instance, I can't find a way to delete this permission scheme in the web interface. Even with no projects…

Glad to hear that was helpful. If you feel this resolved the issue, then please click the Accept Answer checkbox next to where you can vote for answers. This will help our system to mark this issue as solved, which in turn can help with the search results of other users that might have this same question in the future.

The way Jira would expect to block a transition, would be through the use of a workflow condition. However you will find that in Jira Server, the list of native workflow conditions is rather limited. So while I think this could be done through the use of a plugin to Jira, there are a number of different plugins to choose…