Andy Heinzer Atlassian Team

It depends on how you are looking for these projects, and what your permission level is in Jira. If you are a Jira administrator, then you have an alternative way to look at all projects, Gear/cog Icon in the top right of the script, then go to Projects. Jira Admins can see all the projects of an instance this way, even if…

In order to link a github repo to Jira via the DVCS connector, you need three different pieces of information: * Team or User Account * Client ID * Client Secret These three pieces of data are required to configure this. Since this is not simply a username and password to configure, I believe that this does technically…

There really is not an means to import/export filters in jira. However if you cloned your database or did a full XML restore from one instance to a new empty database, then all that data should have been moved over during this process. If it was not, then I'd be concerned that this prod instance might not have copied…

Hi Catherine, Sorry to hear about this problem. However I believe that the new Jira experience is using a different board display here that might not be honoring the order of the fields and their order as you might have seen them appear in the previous version. I am curious to see if perhaps you can turn off this new Jira…

Hi @Kristina Haggård In my own instance I was able to export those characters correctly using the CSV export in Jira. But I am interested to learn more about your specific problem here. With the Jira application itself, we tend to recommend that users setup Jira to use UTF-8 encoding whenever possible. So much so we…

That's an INFO message. It is not indicative that there is actually any error or problem here. I think we can actually safely ignore that particular message here. Are you seeing a problem with Jira actually starting up? 

Hi @Andreas Hirtzel This is a very strange problem to see. So I created a support case for us to better gather logs in order to try to troubleshoot this problem more in depth. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-29681 for more details. Once we have a solution there, I will update…

The guide you cited was created a while back for Jira 6.4.x versions. While it does have steps for you to follow if you want to create a disaster recovery setup, it notes that this guide is for a cold failover configuration, not a hot failover. In a cold failover setup, the other nodes are not started at the same time as…

User accounts in Jira have always been able to edit their own account. Even service desk users can do this. While there is not a specific setting you can change to prevent this, there might be another way to achieve this. For example, if you're using a Jira Server platform (not Jira Cloud), you can add to Jira different…

I am not certain what type of workflow condition you are trying to use to achieve this. However, from the information we have here, I am not certain you can create a condition like this with native Jira. Is this Jira Server or Jira Cloud? It's possible the Jira Cloud platform might have some other native conditions…

Hi Lauren, Sorry to hear about this problem. I watched this video repeatedly to see if I could better understand the behavior here. I did find a similar bug report from a year ago in https://jira.atlassian.com/browse/JSWCLOUD-15843 However, I think that might have be revisited, because I don't think move on to the next…

Spellchecking is not something I have found to be a function of Jira itself. At least not yet. More often this tends to have become a function of your browser that is loading the Jira page itself. Depending on what browser you are using will determine what settings are necessary for the browser to be able to do this. As…

I can see that the Jira process is getting a command telling it to shutdown. This is much more different than the scenario we can see in some linux environments where the kernel can kill the java process that is running Jira. When that happens, Jira stops so quickly, it does not log that the plugin system is being…

In regards to Data Center, there is an expectation that all the nodes be in the same location. This is explained in the prerequisites section of Installing JIRA Data Center. But to try to answer your question anyways, my understanding is that this relies upon the load balancer to determine which nodes are actually up and…

Since it sounds like this is an upgrade to the operating system, I think the best course of action is to treat this as you would any other server migration. Jira has a helpful guide in regards to Migrating JIRA applications to another server. That guide is rather long, but it is comprehensive. You could create a brand new…

The use of HTTPS for accessing the Jira site can help prevent a number of possible attacks. Primarily, it would help prevent credential interception if someone has the ability on your network to see all the plain http traffic between Jira and the client. This kind of configuration though is not something a project admin…

On a side note, I was thinking about a recently resolved bug that could prevent JIra from starting up correctly if a user was trying to load a resource during the startup. It might not apply here, but it might be worth checking for in the details of https://jira.atlassian.com/browse/JRASERVER-62486 Note that this bug has…

Since you are performing a system restore, I would not really expect there to be other user sessions to the site at this time. That system restore will be populating the database of this Jira instance will all sorts of data, workflows, issues, projects, configurations, but also user accounts. If you have another people or…

Have you customized the session timeout in any way? Just curious if you were aware of this KB: How to change the default session timeout. While that KB can help you understand how to adjust the timeout length period, it interestingly points to a potentially related article on: Logging into another Atlassian application…

With gmail, I'd recommend using your full email address as your username. Such as user@example.com If you're using a google apps domain, this is required, but I still find it's best practice to do so even with those gmail.com domains. Also did you walk through the Google Troubleshooting help as mentioned in that error…

To the best of my knowledge, the only way to do this would be if you were a Service Desk Agent, or Project Admin with agent access. You could then still do this in the customer portal when creating the request, or via the Jira main web portal by the method Edwin recommended. But otherwise, I don't see a way for other…

Hi Javier, There was a change made during the 7.2.x releases in regards to determining which versions of Jira Core were compatible with Jira Software. Previous versions had a range of versions that were compatible. But these 7.2.x versions also started in the same way, but had their listing changed in the Marketplace in…

Hi John, Is this problem happening for your in Firefox only? I am curious to see if perhaps we can learn more about your environment to understand the scope of this problem better. Also, does this effect other users in your environment? Different browsers? I would also be interested to learn about your specific Cloud URL.…

Could you let us know more about this problem? Such as what version of Jira are you using? And what version of Confluence? Also it might help us to better understand this issue if perhaps you can create a screenshot of this problem that might help explain and highlight the problem here.

It feels like this could be a permissions problem between the account in Jira and the account in the application link to Confluence. It might help if you can recreate this problem once more, and then go into the log files for Confluence to see if a more detailed error is logged when this happens. You should be able to find…

Is this Cloud or Server? If this is server: What version of Service Desk are you using? Some of the older versions handled this differently. However many of the newer versions provide an option within the project administration in regards to how JSD should handle this.

Sorry, I am not sure I understand. Is this the filter that controls the board? Or is this a quick filter that would normally have appeared as a toggle option on that board? Would you mind sharing with us the syntax of your JQL for both the board filter and/or the quick filter so we can try to better understand this…

Hi @Pin Piboon This kind of error tends to indicate that the client you are trying to push from does not have a current/valid SSH key in order to authenticate against this repo. Perhaps our KB about this kind of error might be helpful in finding/updating that SSH key: How do I prevent “No supported authentication methods…

So, I think you're about half way there. The hasLinks JQL function provided by scriptrunner can help you find those issues. But you then also need to lookup the status of those linked issues to be able to make sure you don't include blocked issues that are already in a status of "Done". Fortunately, it looks like…

I haven't been able to find much on this error as to how it might directly relate to Atlassian APIs. But I did find on explanation of this kind of error over in this stackoverflow post: https://stackoverflow.com/questions/42237672/python-toomanyredirects-exceeded-30-redirects So that seems to indicate that the request you…