Andy Heinzer Atlassian Team

Hi Andres, With Jira 7, much of the Jira Agile features are not available to anonymous users. This includes dashboard gadgets. There is a helpful KB though that might be able to provide some work-around solutions here. Please see Anonymous User does not have Access to JIRA Agile Features after Upgrade to JIRA 7 for…

Hi Nicolas, It is possible that some mail servers might see that kind of prefix as a means to incorrectly flag a message as spam. In which case, the mail server should probably be adjusted to prevent that problem, not Jira. However, if you don't control the mail server, but you do control Jira, you could probably follow…

Groups are the preferred way to organize user accounts in Jira for a number of purposes. They particularly play a major part of settings up notification schemes, permission schemes, application access, project roles, filter subscriptions, and probably more that I can't think of off the top of my head. All of these can be…

I would be interested to see if you can take a closer look at the $JIRAHOME/log/atlassian-jira.log file when this sync first fails to see if we can better understand what might be causing this. Since you know you can restart Jira to fix this, it makes it feel like there might either be a bug in Jira or a problem with…

Hi @Laura Pignotti, I am not sure I understand your first problem in regards to adding a new comment to an issue. Perhaps you can create a screenshot or two that might help us understand the problem you are seeing a bit more clearly? As for Jira being slow, could you let us know if you are using Jira Cloud or perhaps if…

Is this Jira Software Cloud or Jira Software Server? If Server, please let us know what version of Jira Software you are using. There have been some changes to both cloud and server in regards to the right click menu options that might appear on boards and backlogs, so it is possible that this was a feature that existed in…

Hi @Ruediger Holdmann From looking at your initial errors, I think you are running into this problem: How to Resolve JIRA Process being Terminated Unexpectedly in Linux. This KB describes a scenario where the application (jira or confluence) can actually start using more memory than the system currently has available to…

Most instances tend to have their LDAP/AD user directory on top in Jira. Mostly because it contains the majority of their users. But you are not required to do this. It really depends on where most of your users exist right now, and what credentials you expect these users to use in order to login to Jira. If you were not…

The COMPLETE_DATE field does get cleared when a sprint is re-opened. So that probably won't help here. However I found that at least in Jira Software 7.6.0 there is another AO table that appears to contain more audit information in regards to which user open/closes a sprint and when. I'd recommend trying to run the…

By default Kanban boards have a sub-filter, and this has a default value of: fixVersion in unreleasedVersions() OR fixVersion is EMPTY If this is setup for your current board, then when the issues are released, they should then have a fixVersion value and no longer have null values for that field. The issues are still in…

When you use a proxy in front of Jira, you should also be sure to include the proxyName, proxyPort, and scheme parameters in the Tomcat server.xml connector being used here. Without these the Jira application does not understand that it's content is being served over a proxy. So while your current connector looks like…

Interesting, could you please let us know what resolution your screen is set to (in pixel length x height). I would also be interested to know what specific browser you are using here. The screenshot is cropped such that I can't tell if this is Chrome, firefox, IE, edge, etc.

Hi @ilker işler From looking at this question, it does not appears that there is any configuration change that can be made to Jira Software in order to have these subtask estimations included into the burndown chart. There have been a number of feature requests and bug reports posted on this, and you can find the current…

With Jira there are a few rules that happen when dealing with multiple user directories. It might also help to take a look at the documentation on Managing multiple directories in order to better understand these. If you have multiple user directories in Jira, and each of them contain the same user name(s), then the…

I wanted to update this thread with the solution for this problem. In our support case, we found that the HAR file generated when trying to load this page with the queues showed there were two requests that generated an HTTP 400 bad request error. In this test we found this environment was also using a windows based…

YAY loopback addresses...

I'm with Nic. Just because the server has two network cards, I don't think it's worth trying to place each application on the same port on different IPs. I doubt the OS would let you do that anyways. Instead you likely want a guide like this one: Proxying Atlassian server applications with Apache HTTP Server…

Are Jira and confluence on the same server? Or different servers? Is your server.xml file setup to serve up the site in a context path? You appear to be trying to reach the site in a context path called /atlassian-confluence/ by that example URL. However if the server.xml is not setup to host the site in this specific…

I am somewhat confused here. This post is labeled as Jira Service Desk, but you appear to be asking questions on creating a sprint. That is specifically a function that is provided by Jira Agile/Jira Software. You are correct that the Jira Service Desk REST API cannot create a sprint. You can create a sprint via a REST API…

The only solution I can think of is to create some kind of generic Jira admin account, and then use that account to setup the subscriptions. It is not truly anonymous, it will have some email address/username. But you could use this as a means to remove yourself from the equation here.

So when you create a new issue link type in Jira, you are forced to create both the inward and outward descriptions of these links. This is also explained in Configuring Issue linking. Basically this difference of "tested by" vs "is tested by" is likely being caused by the source location where this issue link was created…

While the release notes also contain a listing and explanation of new features in Jira, I also created a pair of JQL queries that show all the bugs fixed and new features/suggestions implemented in both Jira core and Jira Software since 7.2.8 (up through the 7.6.2 version which is currently the latest). All bugs resolved…

That can be confusing. TAR is one compression format, and GZ is another. Some compression programs just understand this is a single archive, while others are far more strict in regards to the file extensions and in turn treat them as two separate archives. If you opened this file with something like 7zip and still only see…

You could escape the characters by replacing them with their hex equivalent. Just as the spaces are replaced with a %20 you can do the same with the parenthesis. If you change the ( into %28 and the ) into %29 the URL should still be valid and in turn you can eliminate those characters from the URL itself. There is a…

There have been a lot of performance improvements in regards to Jira and Jira Software since that version. Notably among them: https://jira.atlassian.com/browse/JSWSERVER-15295 https://jira.atlassian.com/browse/JSWSERVER-13530 Both of these issues have fixes in later versions of Jira that address performance time out…

For our Cloud instances, I don't believe there is anything that you can do from your end to track down this message. My understanding is that the Atlassian Cloud instance is sending this message. It is possible this could have been blocked or filtered by some other service closer to the cloud side than to the mail server…

Reporter is a system field. Because of this, you can actually remove the reporter field from the screen in use here rather than hiding the field in the field configuration scheme. This means that the user will be unable to edit that field. But since this is a system field, even if it is removed from the screen and is not…

When you close a sprint on the first board, that same sprint is also closed on the second board. The sprint is a separate logically entity from the board itself. So while the sprint can appear in different boards across different projects, there is only a single sprint being referenced here. Since the boards can have…

Hi @Gregory Cline, From looking over this, it just feels like this is being caused by the documented bug that Ann mentioned in Releasing a version shows the Release Date one day behind the date originally set What I believe is happening is that Jira is actually displaying a date such as 7/17/2017, but on the backend, it's…

I can't see clear way to input a user and a date in order to get back all that I think you are looking for here in a single call. However there are two different REST endpoints that you could use to find this out. First you would need to find all the worklog ids. You can use the /rest/api/2/worklog/updated endpoint to do…