Andy Heinzer Atlassian Team

This could be a known bug. Please see https://jira.atlassian.com/browse/JRASERVER-63567 for more details. There were a number of versions of Jira that were trying to do an EOL (end of life) check when Jira starts up. The problem in these versions is that if your Jira instance does not have the ability to reach the…

Natively, Jira is not very adept at sending notifications to email addresses that are not also user account addresses. So if you are looking to send out these notifications to specific addresses that are not part of the watchers/reporters/assignee/etc, I would suggest the use of a 3rd party plugin to Jira that is better…

Out of the box, I don't believe Jira can use this format for workflow validators. However there are plugins to Jira that can probably help here. Check out Scripting Suite for Jira - it appears to be able to allow you to use python scripts to do this. If for some reason that doesn't work, check out…

Oh we don't mind saying that. What was Jira Agile became Jira Software starting with Jira 7. See I said it. ;) Same thing? well almost. I mean one is derived from the other. But there are a number of licensing changes in 7. I guess I don't need to bore you with them here. Major point among them is that on the Server…

Jira Cloud has a few more plugins built into it that provide more workflow functionality like this. Are you currently doing this in a Cloud instance or a Jira Server instance? I believe there are a number of plugins that can help offer more extensive abilities if you find you cannot do this in Jira natively. For example, I…

The Jira Core boards always show you the issues in that project. There is not means to configure / refine what issues you see there. But with a Jira Software board (scrum or kanban), the issues that appear on these boards are controlled by the board filter. Configuring Filters explains this more. If you click over to the…

This is a fairly common problem to find after an upgrade to Jira. Some older versions of Jira were not checking for this. In some cases you might never notice a problem when running similar collations. However, since Atlassian is not testing every possible collation, it is probably best to correct this by creating a new…

Hi Rashmi, I do not believe that this form will present itself anywhere within the customer portal login or subsequent pages that users in the customer role would see in Jira Service Desk instance. This particular form is not specific to Service Desk, but rather Jira Core. From what I have found about this, this form can…

Hi Esteban, While Jira Service Desk has some automation abilities, I am afraid that it is not able to set values into custom fields as an action at this time. There is an existing feature request to add that in https://jira.atlassian.com/browse/JSDSERVER-4205 In the mean time, I did some more research and it appears that…

Hi Milena, I hope you do not mind if I reply in English. I am afraid my Spanish is not very good. If my meaning is unclear, perhaps using https://translate.google.com might help. You are correct, it is very important to upgrade Jira Core to 7.0.x version first. Jira Core is the name given in version 7 to what was known as…

Hi James, Thanks for posting the support zip. I took a look at this configuration and I think I see a possible problem that might be causing this health check to throw a warning. In your $JIRAINSTALL/conf/server.xml file you have defined two connectors for Jira's Tomcat server to host the site from: * One which uses port…

This can get confusing quickly because the system fields in Jira of Status and Resolution are often thought of in the same ways, but be assured they are distinctly different fields in Jira. The time to resolution is just that. It measure the time between creation of the issue up until that specific issue has some value in…

Hi Andy, There are a few different plugins for Jira that I think might be able to help with this, * PDF Automation Plugin for Jira * PDF View Plugin for Jira (PDF Exporter) - not sure if this one has the email automation aspect. * eazyBI Reports and Charts for Jira I hope this helps. Andy

Hi Lorraine, I can see what you mean. The new UI does provide you options to sort these by favorite, name, owner, and popularity. But it looks like the ability custom order these was lost in the process of adding all these other sorting options. Because of that, I went ahead and created a new feature request…

Hi Logan, This is not something that you can configure within the site-admin configuration panel of your Cloud site. However it might be possible for you to raise a support request with our cloud team on https://getsupport.atlassian.com I am not certain that this can still be done, and there may come a time when this…

Hi, I found there is a recent bug report of what seems like a similar behavior in some versions of Jira. Please see https://jira.atlassian.com/browse/JRASERVER-66285 for more details. Could you let me kno: * what version of Jira you are using? * how many issues are you trying to export? * Which export method are you using?…

Hi Hari, If you are continuously hitting a REST endpoint on your site, it is possible that this is causing a severe performance problem for your instance. Are you using Jira Cloud or Jira Server? To the best of my knowledge Jira Server is not rate limiting API calls. Technically Jira Cloud has not had a rate limiting…

Hi Stu, At the moment, this is not an option that a Jira Cloud site-admin would have the ability to change for all your users through the web console. It still might be possible for our Cloud support team to disable this new feature on your instance. However I would recommend opening a support case in order to do this. You…

Hi Andres, I am not certain I understand the problem here yet. If you already have Jira and Confluence connected via application link, then that integration does allow you to use features like using a link in Jira to create pages in Confluence. Also by that integration feature, pasting a JIra issue link should…

Hi Aaron, You should still be able to do this in the new UI. If looking at your list of filters in the new UI in the left sidebar, you should still be able to scroll to the bottom of the page and select the Manage Filters link there. /secure/ManageFilters.jspa From there you can click the ... menu option to the far right…

Hi Daniel, Within the current versions of Jira Service Desk for Cloud, there is no specific trigger that can be used when editing/updating an issue to fire off that kind automation rule. However I believe there are other possible 3rd party plugins for Jira that could help here. The first that comes to mind is the…

Hi Vivian, Sorry to hear that you have encountered this problem with Jira, I believe that this scenario is actually documented as a bug within Jira in https://jira.atlassian.com/browse/JRASERVER-46365 While that bug itself does list a work-around for having new lines appear when imported to Jira: Workaround It is possible…

While I have not used any of these personally I did find a few different plugins on https://marketplace.atlassian.com/ that should be able to do this with Jira. * Electronic Signature Fields * DocuSign for Jira eSignatures * Electronic Signature I hope this helps. Andy

I do not know of anyway that a user could start a sprint without that explicit permission. The strange thing is that the permission to do so would have to be granted on a project level. However sprints are not bound to specific projects. Which means that a sprint can originate from a different project, and still appear on…

There is a known problem that can occur when you use the same exact component names in more than one project and those projects have different permissions schemes. While I can understand the expectation that this would work, it seems that when your JQL is calling the component field for comparisons (as in the quick…

ha, yeah, I re-read my own post before seeing your follow up and knew I had made a mistake. Sorry about that.

Edited: (reviewed my own original answer and found it completely off-topic, sorry about that). I do not believe there is currently a rest endpoint in Jira that could be used in order to change this announcement banner value. However I did find this related post:…

Server and Cloud platforms work differently in this regard. All the Jira Cloud instances are forcing users to go through he ID site as means to authentication, but Jira Server has no such requirement. For Jira Server, the Jira site itself is handling authentication, unless you are using some other SSO solution like Crowd,…

Hi @Adolfo Casari I was able to speak to some of my colleagues in regards to this feature. It turns out that when you use the dark feature to disable the draggable aspects, the system is hard coded to force the use of the up / down arrows. As such there is no clear method we can use to completely disable this ability to…

Hi Jamel, I do not believe that Jira Service Desk's built in automation is able to add requested participants at this time. There is an open feature request for this in https://jira.atlassian.com/browse/JSDSERVER-2386 and https://jira.atlassian.com/browse/JSDCLOUD-2386 That said, that feature request does list a few…