Andy Heinzer Atlassian Team

Jira has a number of release notes, but it depends on which product you are using, Jira Core, Jira Software, Jira Service Desk, or all of them. * Jira Software 7.6.x release notes. * Jira Core 7.6.x release notes. * Jira Service Desk release notes list The Jira 7.6.x platform release notes also contain general Jira…

Hi Raju, You can obtain a trial cloud instance just by following the prompts on https://www.atlassian.com/try These steps are also outlined in Set up your trial If I recall correctly, there actually is not an up front cost to just create a Cloud instance like this to you, the end user. The recurring payments would be…

Hi Solomon, That error is a pretty clear indication that Jira cannot connect to the site on that address. When we see this 'pkix path building failed' error, it tells us that Jira can't properly establish a connection to that SSL address. Please follow the diagnosis steps in the KB Unable to Connect to SSL Services due to…

Hi James, Glad to hear that the first part of the problem seems resolved. But I understand that the application links are still not working as expected. Is 'con1' a context path that confluence is running? If so, then the question is how is the proxy for Confluence setup? Many times when Jira or Confluence is setup to use…

Hi Marco, Thanks for this additional information. Given the errors you are getting, and what I understand about this recent change, I think the problem here is that the fisheye instance can no longer reach the previous address of the Jira instance. Given the stacktrace from Fisheye, we have seen this kind of error on a…

Hi Theo, Thanks for letting me know more about this. While Service Desk and Jira Core both offer a number of languages and translations, there are still certain, specific elements on the page that are not being translated. There are a number of these that are known and documented on our public bug tracker, such as this…

Hi Theo, Could you let me know more about what language you want to translate Jira Service Desk into? There are a number of default languages that already have support for Service Desk, so I just want to confirm first that your language is not one of the ones currently supplied by the installation. Also much of the data on…

Hi Marco, If you cannot login, I would recommend walking through the steps in How to reset the Administration Page password in FishEye or Crucible. This guide explains steps you can take in order be able to login to Fisheye with an admin level account. I am curious if perhaps your Fisheye might have been configured to use…

Ok, I think that helps a bit more. Even if you are not using a reverse proxy, there are still instance where you might need to use the proxyName and proxyPort parameters in the connector that is serving up this content. For example, Jira is running on ports 8080 (http) and 8443 (https). However if your other site is trying…

Hi Rose, Jira and Confluence do not actually have an automatic application link in the server versions. Our Cloud platform will automatically link the Cloud instances together, but server does not have this. You mentioned that Confluence has not been used recently. Is the Confluence instance up and running? If not then…

Hi Nimish, I believe that Jira 5.0 first introduced the current weblink / remote issue link infrastructure in Jira. You can find this information in the Jira 5.0 Release Notes and this is also discussed in the Blog post: Jira 5 Deep Dive – Issue Linking Regards, Andy

Hi @[deleted] This setting appears to be hard coded into Jira. However it looks like Jobin found a solution to this over in the related thread of https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-change-the-number-of-Issue-Links-that-display/qaq-p/103076 Granted that post is from 5 years ago, and it is…

It's fine to do so. But anytime you change an issues' estimation during an active sprint, your Burndown report will show this as a scope change. It's not a critical problem to have these, but just something to be aware of. It is one way that Jira Software can be used to estimate and track completed work.

Hi David, If you are using Jira Service Desk in your Jira instance, then you will need to have a valid license installed here to make Service Desk work. If you would like to purchase this kind of license, I would recommend creating a support ticket on https://support.atlassian.com/contact/#/ and selecting the billing and…

To the best of my knowledge this is not currently possible in Service Desk without either a plugin or changes to the code. It might be possible that you could use a plugin such as Extension for Jira Service Desk. I believe this plugin has the ability to use dynamic forms in the customer portal. Perhaps you could use this…

Hi Arancha, That particular screenshot does not really indicate any problems that might specifically relate to Jira not processing incoming mail. I would be more interested to see what information exists in the $JIRAHOME/log/ folder, specifically in the atlassian-jira.log and the atlassian-service-desk.log files at the…

Sorry to hear you are having this problem. I understand that the repair does not appear to work. However if you click on the view error details, does it help provide some more information about this error? This should help us narrow down the problem that way. Also what color is this warning box? Is it red or yellow? It is…

Just wanted to circle back to this case. We found in the $JIRAHOME/log/atlassian-jira.log file the following exception: Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:Database: - name:MySQL - version:5.7.20-0ubuntu0.16.04.1 - minor…

Hi Johan, I would recommend taking a look at our https://www.atlassian.com/trust/policies/cloud-security This page provides an overview of our Cloud security policy. In addition to that information, there is also a link on that page under the Certification section that might help better explain this. Perhaps the…

The project settings won't be able to tell you specifically how the custom field is defined. Projects can determine which fields exists on which screens in the field configuration schemes, however these do not tell us enough information about how that field is setup. Let's focus on the field itself. What kind of custom…

Well I can see in your first post it looks like you're trying to post to Jira using http, the localhost, and port 8080. However in your last post it looks like you're using https, some obscured domain name, and port 8443. I think that the guide in Cross Site Request Forgery (CSRF) protection changes in Atlassian REST has…

I believe he is referring to a Cloud instance, since there are free accounts now (I think it's limited to 5 users for free). Technically speaking Jira Server does not have a free account, just free evaluations for 30 days. @Paul Hunt - The Jira Software projects are those that allow you to customize the agile boards (scrum…

How is your subfilter setup on this kanban board? Kanban boards have an additional subfilter JQL query that can be added in order to limit what issues appear on the board at any given time. More details in Configuring Filters : adding a subfilter. By default this is a value of: fixVersion in unreleasedVersions() OR…

Hi Joe, If you are looking to better understand how the database of Jira is laid out, I would recommend taking a look at the Database schema. While this does not contain the very latest versions of Jira, it does have a helpful diagram (in the pdf files) that explain the relationships between tables at least for the 7.0…

I am not entirely certain if this can be done. However it sounds like what you might want here is some sort of calculated custom field. There are plugins for Jira that can handle that aspect. I would recommend looking into the Jira Misc Custom fields plugin. I know this plugin can allow you to create calculated custom…

Hi David, I can certainly understand the confusion here. However Service Desk is actually using the issues' resolution field to determine open and closed requests. It technically is not based on the status of the issue (which is more likely to use the terms open or closed). By default in Jira, all issues when created have…

Hi Todd, At the current time, this feature does not exist in the native Jira. There is an open feature request for this over in https://jira.atlassian.com/browse/JRASERVER-30286 While there is no guarantee this feature will come to Jira, if this feature ever gets added to Jira, that ticket will be updated to reflect this.…

Does this happen for every project? Or only specific project keys? I suspect that there is a problem here in regards to the database itself and the data therein. You could try to use the database integrity checker built into Jira, but please note that this utility can not always identify and correct all possible database…

Agents in Service Desk have a licensed user role. If you can't invite them, it typically means that your license count already has all those seats filled. If you're using Jira Server, I would recommend going to Cog Icon -> Applications -> Application access. This page will show you the specific group name(s) that are…

This script is modifying the page as the user loads it. By design this script appears to be hiding the create option. Where are you defining this script in Jira? Is this placed in the announcement banner on the site? If so that explains why this would appear on all pages in Jira. If you want to restrict this to a specific…