Andy Heinzer Atlassian Team

Hi Joe, Rather than trying to change your existing database, I have found it much easier to simply create a new database with the correct collation, and then import an XML backup that Jira creates of your data. This way you can correct that collation error. Please follow these steps to correct this problem: * Select a…

Atlassian offers our own hosting for many of our products. However when Atlassian hosts these products, these are actually our Atlassian Cloud platform. This is actually a different product than what you would purchase if you wanted to host the application on your own server (or in your case a third party server like AWS).…

That 'address in use' error means that Jira cannot start up using that port 9990. This usually happens because there is some other program on this system that already has that specific port number open. You can edit the $JIRAINSTALL/conf/server.xml file in order to change what port Jira is using. Steps on how to do this…

Hi Jean, Thanks for posting back with a solution here!

Hi @Kiran Soni, I would recommend to you the same process that I recommended to Jennifer. Please create a support request on https://getsupport.atlassian.com Please provide your Cloud URL, as well as the date/time of this invite. If you can also provide the user account or email address this invite was sent to, I believe…

Hi Kevin, This is a strange behavior to see. I have searched this error you provided, but I have not found any other reported cases of this error either on the web, or on our support tracker. I suspect that there might have been a system plugin to Jira that did not start up as expected. If this happens, you should get a…

There already exists a view inside of each service desk project that might help with this information. If you're in a Service Desk project and you click on the customers link in the left side bar navigation, you will be taken to the list of organizations and customers in that project. The URL should look something like…

Hi @volkan ciftci I did some more research in this problem. I found a few other support cases on our support portal that indicates this might be a problem caused by another add-on in Jira. Specifically I have found at least 2 reported instances where disabling the addon, Scriptrunner, can then allow this button to…

Hi Jean, I have not been able to recreate this problem. Nor can I find any other reported cases of this error on our private support tracker. Could you grab a screenshot of this specific error when you try to edit this request type? I'd also like to see what fields do show up on that request type if possible. In addition…

Creating an unproxied application link is a good way to bypass these things like load balancers and proxies in order to be able to still connect these applications with each other. Even if you do not want to use this method in the long term, it can still be helpful as a troubleshooting measure, just to better understand…

Ok, that explains the problem here. The Cloud B site, won't be able to see those files on Cloud A. Unless that Cloud A URL was available publicly, this won't be a viable method to import these. There is a related Kb on this in Importing attachments into JIRA Cloud applications using CSV files: That KB offers another…

Hi Julio, Thanks for posting the screenshots of this. I was able then to better understand exactly what the problem is now with this information. The problem here is that you cannot use a custom field of type 'text' in order to be a statistic type on that pie chart gadget. My apologies, I did not realize this was the case…

I'm not sure what field you're using for the statistic type in the pie chart. When you edit this gadget on a dashboard, you have to pick a filter, and a statistic field. The filter it up to you, it should include all the jira issues you want to represent on this pie chart. I would recommend starting with a really general…

Most Jira installs default the jvm memory max (Xmx) parameter to 768m. Out of the box, this is fine for most evaluation and small installations. However as you add users, additional plugins to Jira, custom fields, and more issues, you might find you need to increase the memory Jira can use. However I would also caution you…

I don't think this can be done natively within Jira. But that said, I think that you could use a plugin to Jira to get closer to this. For example the Jira Misc Custom Fields will allow you to create calculated custom field values based on the other fields values. In turn I think you might be able to create a custom URL…

Hi Jenifer, Instead of using a text or label field, you can create a new custom field of type Version Picker (single version). The use of this kind of field will allow you to make JQL searches just like the other system version fields like fixVersion and affectsVersion. I was able to test this out in my Jira 7.8.0 version…

First, what version of jira is your database backup from? And what version of Jira are you trying to restore this backup to? It matters because if you're database backup is from a Jira 6.x or earlier, you should really not try to upgrade this directly to any Jira version such as 7.2.0 or higher directly. There are a number…

That sounds strange. I am not sure what would be different between these two projects types that could effect this. This is the problem for all Kanban projects? or just this one? What happens if you create a new test kanban project with sample data? Does this have the same problem? Is this Jira Cloud or Jira Server? If…

Hi, I think the feature you are referring to here is Approvals through a Jira Service Desk project. Out of the box, there is not a means to do this automatically. However if you review the last section of Setting up Approvals, there is a section called 'Auto-approve requests'. This section explains how you can use Service…

Not sure I understand which method you are trying to use to upgrade Jira. But if you're trying to upload the .bin installation to through the Jira web interface, this won't work. You can only upgrade Jira Software or Jira Service Desk in some versions directly on that Version & Licenses pages. You can't update Jira Core…

Hi Tuelle, I was able to speak with my AUI team about this request. It does not appear that the current versions of AUI will actually allow you to set a default column on a sortable table. Because this feature does not yet exist, I created a new feature request for this over in…

Hi David, When you click on a project, Jira should actually be remembering which section you want to be taken to such as board, issues, reports, backlog, etc. However in order for Jira to do this, you have to be a user that is logged into the system. In the case of your stacktrace, it looks like this is not a logged in…

Is that URL in the same Cloud instance where you are trying to complete this CSV import? Or is this a different Cloud URL?

Hi Stefan, Thanks for those details. The fact that your instance suddenly has multiple epic name and epic color fields is an indication to me that the JIRA software plugin/application is likely not able to fully start up correctly. To better troubleshoot this, I would like to gather logs from your environment. Please see…

Hi, I am not aware of any problem with creating a support case on our site at the moment. For Confluence you should be able to use the SEN there, provided it is still listed as not expired. If it is expired, or your license is a starter license (10 user limit), then your support request would actually be directed here to…

That sounds really weird. This is a feature that should be available within Jira Service Desk projects and to Jira Service Desk Agents. I don't believe this requires an admin level credentials to use this features. I could understand if no one could use this, then there might be something wrong with a plugin that loads up…

Hi Aruna, In regards to the epic information not working during import, I think there might be some confusion about the way that data should be formatted in order to be imported. Only the Epic issue itself is expected to have a value for the field called "Epic Name". However that value is expected to be the value used to…

Hi Siddheshwar, I don't know of a clear way to set the default comment restriction based on the role of the user. There have been a few other threads in relation to this idea though, such as Set default comment visibility. However in that thread, they suggest the modification of a .vm template. However in that thread…

Yes it is possible. however if you found this code on our site from a post that was before April 2017, it's likely that this isn't working because certain characters in that code have been converted. This is a side-effect of our community site's migration from the old answers site. Many of those older posts inadvertently…

Well, those appear to be a lot of post functions for the create transition. However it might also help to examine all the other transitions that can exist here for both the epic issues and the issues in those epics. Something appears to be creating invalid epic links. But figuring out exactly which process is doing this…