Andy Heinzer Atlassian Team

The ability to view the epics in the backlog of a Kanban board does not currently extend itself into the other sections of the board such as the issues in progress. There is a feature request to add this per https://jira.atlassian.com/browse/JSWSERVER-16477 Sorry there does not appear to be a clear solution for this at…

I found a previous feature request that wanted to see project administrators have this specific ability. Please see https://jira.atlassian.com/browse/JRASERVER-26028 for more details. I believe that you are seeing this because the XYZ user account does not have the Jira Administrators global permission. The project admin…

Hi Jiri, I am not clear how you are seeing that specific link. In my instance of Jira Server 7.8.0, I don't see that link at all: I can't see from your screenshot if you have any users/groups defined for those permissions yet, as it appears to have been cut off. In my example I have a group called 'jira-administrators'…

Crowd does not really need the use of application links in order to integrate with these other products. While Jira and Confluence need an application link to be able to display information from one application into the other, the same is not really necessary or true of Crowd from what I have seen. Instead Crowd will allow…

Hi, I can see how this is a problem. However the customer portal has a known limitation here. That is in regards to the status field of the issue in the customer portal can not be dynamically changed in appearance on that page without a refresh/reload of the page. There is a documented bug on this over in…

Hi Paul, I did some testing here, and I think it is possible to do this with automation, but it might be somewhat tricky to do. I will try to explain in more detail. I started in my Jira Service Desk cloud project, and created an automation rule specific to that project. This was a custom rule type. In my rule I selected…

Hi, You should be able to create an applink between Jira 7.7.x and Bitbucket 5.7. Even if these two applications are using different versions of the applinks package, that does not necessarily mean there will be problems creating these links. That page does try to clarify this: You can link between products that bundle…

Ah, ok. Thanks for clarifying. I would be interested to see if you can generate a HAR file when loading this page to see if we can see specific errors in the browser session or other problems in the network requests being made when trying to load this page. Steps on how to do this are in Generating HAR files and analyzing…

Hi Maxim, Sorry to report, but this appears to be a new bug in Jira 7.8. There is a new bug ticket for this in https://jira.atlassian.com/browse/JSWSERVER-16461 I would recommend watching this issue for updates. Should there become a work-around to help get past this issue, I would expect that bug ticket to be updated to…

Hi Juan, Since you have Jira Software, you have to have Jira Core. Otherwise you couldn't run Jira Software. You might not have licensed Jira core, because it is not necessary in all situations, but your system has Jira Core, it has to just be able to run Jira Software. I can see in the logs it looks like your Jira…

While Jira Software does have a Java API, this has not been publicly documented since the Jira Agile versions (6.7.xx.x and before). There is an existing bug for this missing documentation in https://jira.atlassian.com/browse/JSWSERVER-15321 In the case of creating a plugin, I could see scenarios of using either JAVA API…

Hi Alex, If you have seen this specific error, it is pretty clearly and indication that the user in question does not have the application permissions to create this issue. We tend to see this happens a lot in cases where you might be using a Jira Core mail handler to create issues in Jira. When using the kind of mail…

You can't send notifications to users in the customer role unless the issue has a Service Desk request type filled in. This is because Jira Service Desk notifications to customers work differently than notifications to other Jira Core/Software/JSD Agent users. The same is true if you were to try to send a notification to a…

I believe this is happening because you have actually fired off two different events in Jira; one of these is the addition of a comment event, while the other is an issue edit event or issue transition event. Since Jira is setup to use a notification scheme to control which users get notified of which specific events, I…

Could you clarify the steps taken here? Did you change the project types on these same projects where you are trying to access the Queues? While you can change a project's type in Jira, when you change from a Service Desk Project to a Software project, there are certain functionalities that I would expect to stop working.…

Hi Mike, At this time, the mobile app for Jira does not have a means to specify if a comment should be internal. However there is a feature request to add this in https://jira.atlassian.com/browse/JSDCLOUD-5464 I would recommend watching that issue. Should this feature come to the mobile app at some point in the future, I…

If you are creating issues in the new Jira instance using the Bulk Create option (Issues -> Import issues from CSV), then you can not map the issuekey field. In which case, you are correct, you could not specify what the issue key would be when the issue is created on the new system. However if you are using the CSV import…

Hi Chris, At the moment, I do not believe there is another way to do this within Jira. There is a bug ticket for this problem in https://jira.atlassian.com/browse/JRACLOUD-67739 However that case was not specific to the API for Jira, the same problem exists when using the web interface for anonymous users. However not all…

I cannot find a way to do this with Jira, Scriptrunner, and/or JQL Tricks. I will try to explain why I think that is first. When you're using a WAS clause, this is looking into historical data on issues in Jira. This behaves a little bit differently than standard issues and their current values. In native Jira, when you…

Hi Casey, I am afraid I am not clear on the problem here. You actually should be able to search for issues that belong to inactive users by simply referring to their username in Jira. I think from looking at your example, you might have been using the Display name for that user. But if you use the actual username, Jira can…

Hi, This is a problem we have seen before with the import process in Jira. There was a bug report for this in https://jira.atlassian.com/browse/JRASERVER-35589 By default, we typically recommend using UTF-8 character encoding everywhere within Jira. I would recommend trying first to follow the steps in JIRA Application…

You won't be able to place a development license into a product like Jira Core, Jira Software, or Jira Service Desk while the system currently has one or more of these products in a production/commercial license. These types of licenses (development and commercial) CAN NOT be mixed on the same Jira installation at the same…

FixVersion is a system field. If you remove it from the screen, users won't be able to change the value when editing the issue, but for system fields they still appear on the display. The same is true of other system fields like reporter. I would recommend Penny's reply on this thread for more context:…

From reviewing this error and looking at similar cases, it looks like the system is reaching a timeout before it can complete the indexing process. Please check out this KB: Indexing SVN Repository fails due to svn: E175002: CRLF expected at end of chunk: -1/-1 The error is similar in nature to yours, if not exactly the…

Jira Service Desk behaves differently. Even though a user in the customer role might have a Core license, they are still expected to interact with this issue in the customer portal when this is for a Service Desk project, not via the main Jira site. Even though the user can login to the main Jira site, Core users do not…

Hi Hitendra, The migration of users in Jira is better explained in the document Migrating users between user directories. I would expect this to migrate users between directories, but there are a few noted limitations to doing so in that document: It also has the following features: * If you, the currently logged-in user,…

If all you want to do is increase the number of licensed users, and change the address of the site, you technically do not need to install Jira afresh. But you can do that too. Once you have the new license key from your https://my.atlassian.com site, you can take that key, copy it, and then follow the instructions in…

Hi Alexander, This new quick search feature in Jira was just introduced in 7.8.0. You can read more about this in Quick searching. I take it that you are referring to the drop-down menu that appears now when you click the quick search box. This will display recent issues or issues that matched your current search. To…

Hi Hoogesh, We created a support request on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/10/BSP-37142 Please see that ticket for updates. I expect that our support team will want to gather logs from your Bamboo instance to better be able to help troubleshoot this problem. Regards, Andy

Update: We have had a small number of reports that the scriptrunner plugin being installed on some Jira instances could have the potential to prevent this canned responses feature from appearing. While disabling scriptrunner does appear to bring this feature back, it is not clear yet exactly why that is. I was able to find…