Andy Heinzer Atlassian Team

With native Jira alone, no, it is not possible. Jira's JQL is intended to only return Jira issues. So these other fields such as a user property is not something Jira can display in the search results. It might be possible though that this could be returned by a 3rd party plugin to Jira. From a quick search I came across…

Ranking in Jira Software is set by a lexorank value system. While technically you could place a rank field on the issue screen and then try to edit those values manually, I don't think i would every recommend users attempt to do this. The main reason is that this lexorank value is unique to that issue, and in turn this…

You can manage dashboards in much the same way, but on a different page. If you click the back arrow ( <-- ) from the Issues page you're on when view manage filters, Then select Dashboards, there is another link for Manage dashboards there where you can do much the same. Alternatively, you can go directly to the URL…

Hi Navid, Glad to hear the indexing problem has been resolved, but I cannot explain why you might not be seeing your boards at this time. To further troubleshoot this, I think we need to see the logs from your Jira instance. Since our community site is not very good at posting files yet, I created this support request on…

Hi Riley, There does not appear to be a perfect equivalent to this in the current Cloud UI for Jira. There is an existing feature request for this in https://jira.atlassian.com/browse/JRACLOUD-69050 I did find that I could access the site of https://[yourcloudsite].atlassian.net/secure/CreateIssue!default.jspa This direct…

The time it takes to sync a connected directory in Jira is not just a measure of the number of users, but also the number of groups and possibly the memberships. If your LDAP directory has 100,000 users in it, then I would actually recommend that you use a Delegated LDAP directory in Jira instead of a connected one. The…

I agree with Nic here, it depends on what kind of integration you are looking for here. If you're wanting to find an automated means to turn splunk events into Jira Service Desk tickets, then you might want to take a look at this plugin, Real-Time Splunk for Jira Service Desk.

I would recommend the documentation on Retrieving the Jira Administrator. This is a comprehensive document that can guide you in this respect. Please note that the instructions can be different between versions of Jira, and whether or not you might be using a single sign on solution, like Crowd, but the document does take…

Hi Harald, Typically this kind of error indicates there is a problem with one or more of the values in the base dn, user dn, and/or group dn that Jira is using to try to make these LDAP requests to. There is a related KB on this problem from our bitbucket space in…

Could you clarify if this is Jira Cloud or Jira Server? If this is Jira Cloud, I would recommend using the official Jira Cloud mobile app If Jira Server, then this is unfortunately not possible yet in the mobile view. There is an existing feature request for this, that I have updated today. Please see…

You might try the Copy to Subtask plugin. I have not used this personally, but from reviewing the description it appears to help in regards to copying field values to and from parent/subtask issues.

Native Jira JQL does not have a means to search for the filenames. But there are a few different possible plugins to Jira that can help with this if you need to do this via JQL. I'd recommend checking out the thread https://community.atlassian.com/t5/Jira-questions/Search-by-attachment-name/qaq-p/305821 I also came across…

Hipchat is one possible solution here. However that product is really designed to be a means to chat with other users. Maybe that's important to you, maybe not. However if you don't really want to have this other chat client in your environment, then you might explore a plugin to Jira to help with notifications sans email,…

In order to add collaborators to Service Desk, those users need to be licensed as either Jira Core users or Jira Software users. Which means you would need to have either a Core or Software license also applied to the same installation of Jira. It doesn't really matter which one you choose in terms of granting these users…

Hi Emile, Jira has some default logging in regards to both inbound and outbound mail. You can find these in the $JIRAHOME/log/ folder. The log file will be named something like 'atlassian-outbound-jira.log' and typically when these logs roll they get appended with a .1, .2, .3, etc extension. Please let me know if we can…

Hi @Ronald Diquélou Is the Jira Service Desk data important here? I ask because if you only ever trialed Jira Service Desk, but never really used it, then it might be easier to drop that data than it would be to try to upgrade it now. If YES, please let me know, I think the best course of action in that case will be create…

Did you recently attempt to upgrade Jira and/or Jira Service Desk? If so, please let us know what versions of both Jira and Service Desk you were on before and after this upgrade. I found a few related threads that seem to have a similar error message such as…

Ok, turns out you need to also escape the escaping character. yay. Please try this instead. fixVersion in versionMatch("V00\\.01\\.") If this does not work the way you would expect, please let me know specifically what fix versions are returned. I can't see how this could return an issue with a fixVersion value of V00.02…

Hi Navid, I believe this is a duplicate case to https://community.atlassian.com/t5/Jira-Software-questions/Not-able-to-restore-system-or-perform-reindex-after-failed/qaq-p/765267 I don't want to duplicate our efforts, so I have replied about this issue on that other thread. Please reply there instead. Andy

Hi Navid, From looking at your other post on https://community.atlassian.com/t5/Jira-questions/Problems-after-failed-restore-XML/qaq-p/765498 I think that the problem here is actually that Jira's indexes are corrupted and the application cannot directly correct this right now. There is a KB that will help with this over in…

Hi Navid, In regards to opening a support case, back in last July, Atlassian changed the support offerings for starter licenses. Since that time, support for these licenses are provided directly here in Community. More details on this change are explained in the blog We’re updating our support offering for server starter…

While I believe you can use scriptrunner to help with this, you could also just use a bit of javascript to help here. @Andy Keyworth had a post over on https://community.atlassian.com/t5/Jira-Core-questions/Setting-a-character-limit-on-a-text-field-single-line/qaq-p/66709 with some example code, that @SABVARX also helped…

Hi Eduardo, Since this text looks correct in Confluence, but not in Jira I think the problem is actually with the encoding Jira is using. I would recommend trying to follow the steps in JIRA Application internationalisation and encoding troubleshooting. We typically recommend setting all aspects of Jira to use UTF-8,…

Actually the Server ID is only required when you first create a license. In subsequent server migrations, or even sometimes just upgrades to Jira, the server ID can change. Your license is not technically tied to (or restricted to) that specific server ID with Atlassian products. So there really is not a need to change it…

Hi Ronald, What version is your Jira Server right now? If you are running Jira version before 7.0.0, then you will need to upgrade both Jira and Jira Service Desk to these versions (7.0.x for Jira and 3.0.x for Service Desk) before you can go any further. With migrations from Jira Server to Jira Cloud, there is an…

Just wanted to thank all of you that help out here daily. It feels awesome to be able to share my knowledge with others. But I swear that I learn something new here everyday too. Happy birthday Community! 

Hi Emile, Anytime a user on Community clicks the "Answer" button to write a comment (or initial reply), that comment is treated as a possible Answer. That is not to say this is the answer to your question necessarily, however all of these Answers have the ability to be upvoted and/or accepted as a solution. If you click…

My apologies, Valentin. I agree you should not have to change the language to fix the problem here. And please understand, we don't see that as the solution here, this is just a work-around. I know this will be fixed in an upcoming release of Jira. Please watch the bug ticket for updates as to when this is released.…

Ah, my apologies. Try it without those \ characters, and see if the results are more in line with what you are expecting here, such as fixVersion in versionMatch("V00.01.*")

Jira Server installations have the ability to act as a user server for most other Atlassian applications, such as Confluence, Bamboo, Fisheye, etc. I understand the desire to have a single userbase, and using a single system to manager those users in. However Confluence does not have the ability to host a user server.…