Andy Heinzer Atlassian Team

Hi @Jordan Hauser Sorry to hear about this problem. While this appears to be working for me, I have seen this problem before. In a previous problem report, I have see this happen when the cookie expires for the site that is expected to store that feedback data. I believe that this particular issue collector is storing that…

That field should not be set as required though. To do so short-circuit's the intended design of that custom field (Date of First Response). Because you would have to give it a value when the issue is created if the field is required. The description on that field type states: The date of the first comment on an issue by…

I found there was at least one user on your domain that had an error of: 550 5.4.1 Recipient address rejected: Access denied. [SJ1PEPF00002323.namprd03.prod.outlook.com 2024-08-29T13:37:21.861Z 08DCC4C5E2E5E326] So I cleared the suppression for all users on your domain just now. The steps in that article are a helpful…

@Yanni I reached out to my internal mail team about this. They have shown in our internal logs that some users are not receiving emails from our system because the mail server provider we are using here (sparkpost) appears to be unable to resolve the address of the mail host in the domains MX records. When I looked up…

Hi, I created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1038034

Hi @BBI Benutzer I have created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-319534 If you could please let us know in that support case which account you are trying to use to login. Andy

Hi @Chaitanya Ivaturi I understand you are receiving this error of 13FXB50 when trying to visit the Jira site. I found only one other support case with this exact error. In that case, a user was attempting to use an unsupported browser to visit their Jira site. Could you let me know what browser and version you are trying…

Hi @Brenton I could not find a clear explanation for the behavior you have described here. So I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-49747 Our support team should be better able to investigate this further there. Andy

Hi @Henrik Notlev I can see that your account is a technical contact for this site, but you are not listed as a site-admin. One of the site-admins does share your email domain of this account. But it's username has a format of jirauser[2letter Country code]@example.[2letter Country code] Perhaps this can help you to…

Hi @Petra Fitzpatrick I can't see which users these are. But I created a support ticket on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-319163 I would recommend that you share with our support team the email addresses in question so that we can investigate this further in that ticket.…

ah that explains it. Setting the field as required will force the Jira issue to always have a value for that field. When I say always, I mean throughout the lifecycle of an issue in Jira, from creation, all the way through any transitions and any edits. But that isn't just a typical custom field. It's actually a calculated…

Hi @Mouad Boug’ From what I can see of that address, it appears that only one message has been sent there in the past 24 hours, but our system shows that mail as delivered. I'd recommend checking the spam folder in your mail client. If it's not there, then I'd suggest reaching out to your mail administrator for more help.…

Hi @Jira user(public) Thanks for the screenshots. I can see that Jira is throwing an error because the date/time value being supplied is not what it is expecting in this case. It looks like your system is trying to supply a date value in the format of dd/MM/yyyy and Jira is telling us that it was instead expecting d/MMM/yy…

Hi @Dina Carreras Could you please let me know what Cloud site URL this was for? While our free plan products do have a 120 inactivity limit, that should only be triggered if you haven't used that product for that period of time.

Hi @longdh I found several bounced messages to your address. These had errors such as 451 4.7.1 Your email was delayed (greylisting), if your mailserver is configured correctly your message will be received automatically later. If you would have email delivered immediately please resend it with the code NOTSPAMTAG appended…

Hi, Thanks for reporting this. Our team has removed the content from our site. Andy

Hi @Barry Neilson It appears that your site was in a trial for Jira standard and these 2 other marketplace apps. When the trial expires, if there are no billing details on file, the products actually get deactivated instead of just being downgraded to a free plan. It looks like you had a previous support case to…

Hi @[deleted] I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1035099 I am not certain if our team will be able to expedite the deletion process in this case because the site does not currently have an administrator. However if this can be done within our…

Hi @[deleted] I understand you are looking to delete an Atlassian Cloud site. The only site you are currently a member of, you are not an admin of it. As such, you won't be able to directly delete this site yourself. The act of deleting a site will require an organization admin to perform. The unusual part about that site…

Hi @Alexis Normandia I don't see a clear reason for this behavior, but I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1035064 so that our team can take a closer look at your Cloud environment. Andy

Hi @Yanni I'm seeing a number of bounced emails to users on that domain, these errors include: 554 5.4.7 [internal] message timeout (exceeded max time, last transfail: 421 4.4.4 [internal] Domain Does Not Resolve) I've reached out to my internal mail team to see if then can investigate this further. From my personal…

Hi @Marcelo Viscarra I believe this should be directed at our migration support team. I moved your other support request over to https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-1762023

Which site are you trying to invite users to? 

Hi @Boris Zozoulia I'm not sure what might be causing this behavior. But I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-317205 From there I think someone from our JSM support team can take a closer investigation of this problem. Andy

Hi @Raimo Neumann I reached out to my internal team about this. They have confirmed that this domain is owned and operated by Atlassian. This new address does not yet appear within the documented list of IP Address Ranges and Domains for Atlassian Cloud products, however I have also reached out to my documentation team to…

Hi @Reinier I don't see any clear cut explanation here. Free sites do have several notification limits, but I can't tell yet if your site is being restricted by one of these. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1033489

@Xian Drew Could you please report that account to telegram for impersonation? You should be able to report that account by following https://t.me/notoscam can be used to report such accounts. Atlassian does not use telegram at all.

Hi @Geraldine Mejorado This is certainly a scam. Could you please report those email addresses to Google? There is a link on https://support.google.com/mail/contact/abuse?hl=en Reporting that account to the service provider could at least get gmail to deactivate their account. Atlassian email will not use gmail.com…

@aasim raza I'm not seeing any problem with the user account in question. It looks like they are currently a member of one of your Cloud sites. Although I can also see you appear to have another Cloud site on your account that seems to be deactivated. iamaasimraza.atlassian.net Is that the site where you are trying to…

Hi @Joop Atsma I found that messages were being suppressed to that user. I have cleared the suppression from our side. Try to re-send the invite now, it should be able to go through provided the mail server doesn't reject the message to that mailbox. Andy