Andy Heinzer Atlassian Team

I would recommend trying to follow the documentation on configuring this in Jira, https://confluence.atlassian.com/adminjiraserver071/configuring-workflow-triggers-802592811.html#Configuringworkflowtriggers-troubleshootingTroubleshooting specifically there is a section of that doc on Troubleshooting: Troubleshooting If you…

Hi Jason, Thanks for letting us know the solution here. However rather than edit the original question, it tends to be better to post an answer beneath it. This way you can click the checkmark next to the answer to mark it as an accepted solution. This in turn helps quickly identify the issue on the site as 'Solved:'

Hi Chris, This feature does not currently exist on the site to the best of my knowledge. However I agree, this would be really nice to have. As such I created a suggestion ticket in the Community project on JAC: https://jira.atlassian.com/browse/COMMUNITY-3493 I would recommend watching and voting on this issue. I think…

The archives page only has Jira 6.4.x and earlier versions. The 7.0.x versions are still downloadable from https://www.atlassian.com/software/jira/update However when you visit that page, you then need to click the 'View all versions' link, then in the bottom left corner of the popup click the '7.9' button and select the…

Hi Kat, Thanks for letting me know this didn't work for you. I don't think it's because your account might not have licenses on it. Instead I think there is a bigger problem here. I have found at least one other user with the same problem, so I'm going to raise an internal ticket with my support team to help investigate…

I suspect that you have Jira Service Desk, and at least one of your users has sent out a email that includes both this email address and the email address that your JSD mailbox is checking. In cases like this, the order of which happens first: creating the request vs adding these addition users to the case, matters a lot…

I'd recommend going into your https://my.atlassian.com site, login there, and then go to the top of the page and click the Email Preferences link. From there you can subscribe to product information & updates.

That link you posted it rather old (2011). Not sure it would still help here. I'd be interested to see if you can navigate to your Cloud URL + /secure/admin/ViewPriorities.jspa This page will list all the priorities in your Jira instance and the order in which they appear. You should have up and down arrows where you can…

Hi @Jordan Shaw I would recommend checking out this page: https://www.atlassian.com/licensing/purchase-licensing/howtopay It does explain how you can use a bank transfer or ACH as a form of payment to Atlassian. This page also details the other steps that you would need to follow to complete this process. If there is some…

Hi @Adrian Esteban Ghio I created a support request on your behalf for this Jira Cloud site. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-389057 One of our support team members should be able to assist you in this matter. Regards, Andy

Hi, Jira Service Desk has not always had support for the same languages that Jira Core/Jira Software has supported. Not until Service Desk 3.9, did it gain support for the same languages used in Jira, please see the Service Desk 3.9 release notes for more info. Depending on which language you want to use with Service Desk,…

That error message indicates that you cannot upgrade your Jira 6.4.x data into your version of Jira directly. Instead, you should first upgrade to a 7.0.x version of Jira. There is an expectation all Jira installations would need to go through one of these versions first. This is noted in Skipping major versions…

Hi @Florian Meyer Thanks for bringing this to my attention. I found this is also true in my Jira 7.9.1 with Service Desk 3.12.1. It appears that this field name has been changed in more recent versions. As such I believe you can still achieve the same results, but you would need to use the field name "Customer request…

Sorry for the inconvenience Niek, I created a documentation bug ticket to get our technical writing team to update that document to be more explicit https://jira.atlassian.com/browse/JRASERVER-67274

Ah, well yeah. You should first upgrade to a 7.0.x version of Jira. There is an expectation all Jira installations would need to go through one of these versions first. This is noted in Skipping major versions documentation. Once you complete that upgrade, I would recommend that you also update any plugins that you use…

This error does not make sense. The error message indicates that you cannot create an admin account because there are no user directories that will allow it. However if you are in the setup wizard of Jira when this happens (as that is the only place you can setup an admin account), then you should not be able to only have…

Yes that ^, or additionally, you could use the option 'Read only with local groups' when configuring this directory in Jira. If you choose this option, then you can actually add AD/LDAP users to groups that exist locally in Jira. More details on how to do this are in Connecting to an LDAP directory. If you do not use this…

In theory it's possible. However Atlassian has not tested the current released versions of Jira against this version of Java yet. Please see the Supported platforms documentation for Jira: https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html It explains that only Oracles Java 8 (also known as…

I noticed in your psql results it looks like your making an SSL/TLS connection. I can tell you that Jira does not expect this kind of encrypted connection to the database. Out of the box, the expectation is that the database is reachable without using SSL or TLS encryption. So I would actually recommend trying to make sure…

Atlassian's documentation on connecting Jira to MySQL does recommend to use the 5.1.x version of that jdbc driver. To copy the MySQL JDBC driver to your application server: * Get the MySQL driver: * If you are installing JIRA, download the recommended MySQL driver JDBC Connector/J 5.1. You can download either…

Service Desk customers are unlicensed Jira users. As such they can ONLY get notifications for issues that exist in Jira Service Desk projects where they are the reporter, a request participant, or if the issue has been shared with their organization. Service Desk uses a special notification system that is separate from the…

Please see the steps in Installing Jira application on Linux. Specifically in #2 there is a step where you have to make the file executable: Change to the directory where you downloaded JIRA then execute this command: $ chmod a+x atlassian-jira-software-X.X.X-x64.bin Where jira-software.X.X.X is is the JIRA version you…

The reason you are seeing this message is because Atlassian has pulled the 7.9.1 version of Jira from the site yesterday (May 7th). There exists a pretty severe bug in this version, and other version (7.6.5, 7.7.3, 7.8.3, which have all also been pulled from the site). For more details on this bug please see the report in…

You won't be able to install a 64bit Java to a 32bit operating system. It just is not possible for the OS to run that environment. But I agree with @Nic Brough -Adaptavist-, that the solution here is to backup your Jira data, and then install Jira to a new 64bit operating system, and restore your data there. In theory you…

It looks like you might have already found the answer, but for the sake of other users that might come across this post: The change of the jdbc driver is unrelated to the message you are seeing. The reason you are seeing this message is because Atlassian has pulled the 7.9.1 version of Jira from the site yesterday (May…

A label in Jira is a way to organize Jira issues. It is rather a flexible way to organize issues. You can create any value you like for the field just by typing it out, and issues can have multiple values for this single field. There is also more information on what this does and how to use it in Labeling an Issue.

You need more than just the Browse permission in project B to be able to see and manage issues on an agile board (scrum/kanban). You also need to have the Manage sprints, Edit issues, Transition issues, and Schedule issues permissions in project B to be able to see them on the board and then be able to drag them into an…

The Server ID should not have that many characters in it. It should be 4 sets of 4 alphanumeric characters. The ID you posted looks like an Atlassian Cloud id. Did you happen to migrate from Cloud to Server at some point? These products have different licenses, hence when you first install Jira Server, you should have had…

Hi @Romuald Fleury I created a support request so that we could gather logs from your installation. I believe this will be needed in order to troubleshoot this problem further. Please see the instructions in https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-116668 Regards, Andy

Hi @Can Baysal The reason you are seeing this message is because Atlassian has pulled the 7.9.1 version of Jira from the site yesterday (May 7th). There exists a pretty severe bug in this version, and other version (7.6.5, 7.7.3, 7.8.3, which have all also been pulled from the site). For more details on this bug please see…