Andy Heinzer Atlassian Team

I reviewed our support tracker, it appears that you created a support request with our Cloud support team at https://support.atlassian.com and in turn they were able to enable a feature flag for your Jira Cloud site. For other Jira Cloud admins that might come across this in the future, I would actually recommend the the…

It doesn't work that way. There is no clear threshold of votes before an issue can or must be added to a backlog for work. Voting is but one means a product manager will use to assess a suggestion. I'd recommend the documentation on Implementation of New Features Policy for more details on this.

Hi John, I did some more research on this issue, and I came across this link: https://social.technet.microsoft.com/Forums/en-US/e262fca9-da70-482b-85b6-c39a0ea087e2/schannel-fatal-alert-46?forum=exchangesvrsecuremessaging Which in turn lead me to this one:…

Hi Greg, I think the feature you are looking for exists already in https://jira.atlassian.com/browse/JRACLOUD-25386 I would recommend watching that issue for updates and voting on that issue.

Thanks for posting back with your solution!

Plans can be restricted when they are created, or after the fact. I would recommend having this user go back to the plan in question, then click the ellipsis [...] for this plan and configure. Under the Access Control Section, they can see which users have access to both view and edit the plan: But also, just because…

Sorry, I am not sure I understand the full problem here. From your description it sounds like you are concerned that issues are either not being created from the emails sent to Jira, or that perhaps the issue counter appears to skip an number. But I don't understand what that has to do with the subject of your post? How…

Hi Ronen, Thanks for sharing your solution here!

This error sounds a lot like this bug: https://jira.atlassian.com/browse/JRASERVER-60187 Which in turn was closed because the source is being tracked in the importer plugin tracker: https://jira.atlassian.com/browse/JRASERVER-64802 Please see those bugs to see if perhaps this is the same scenario you have here. 

Please have a look at this thread to see if this is related: https://community.atlassian.com/t5/Jira-questions/What-links-a-JIRA-issue-to-Bitbucket-commits-PRs/qaq-p/629638 My thought is that @Mikael Sandberg's response on that thread might explain what you are seeing here: JIRA issues are linked when you mention the JIRA…

Jira Cloud does not have indexing anymore. When this thread was created, it seems pretty clear to me it was specifically dealing with Jira Server, which does have indexing. If you just turned on time tracking in Jira Cloud, I can't see how or why that would effect estimations on issues since estimations and time tracking…

I'm betting this has to do with indexing in Jira. So Jira Server is at least using lucene indexes of all your issues in order to help with both searching, but also with field data you can see in Jira. When an issue is updated in Jira, there tends to be an automatic reindex scheduled of that specific issue. My theory is…

The ability to list users in Jira is actually controlled by the global permissions, and not the project specific permissions. Please see Managing global permissions. In this case, your non admin user group will likely need to be added to the 'Browser Users' permission in order to allow these other users to list and see all…

Found some other resources to check here. If you go to your<JIRA_HOME> directory, it is possible that you might have a jira-config.properties file here. By default Jira does not include this file, but it can be created in order to set system properties this way. Because of that I would want to check to make sure that you…

Hey, sorry, I realized my last reply was flawed and I edited it. Sorry about that. Please see my edit.

Hi @Przemysław Boruta I did some more searching on this and I found a related thread to this: https://community.atlassian.com/t5/Jira-Core-questions/How-to-set-Outgoing-Mail-DISABLED-by-edit-DB/qaq-p/41993 In it, another user found a SQL command you can run against the database to set this value to re-enable this. I wish…

Thanks for that information. If each application is using the bundled JRE, then you should be okay. However I should note that neither Jira or Confluence actually support OpenJDK at this time. Both only support the official Oracle Java JRE/JDK. I don't think that is a causing factor here since both are using the bundled…

Unfortunately, our community site does not currently allow for attachments other than images. Perhaps you can use another service like dropbox or google drive in order host the file and then share a link to your support zip.

Ah, yes. Cloud has a different menu for this in the project settings. It does appear that Jira Cloud can add language support on a per project basis. However the server version of Jira does not have this same feature. There is not a means to add language support per project in Jira Server. Instead, I would recommend…

Hi Thomas, Even Jira 6.4 doesn't support mysql 5.0. Jira 6.4 supported platforms. As such, I fear that these initial upgrades to 7.0 might not have completed 100% correctly, but without seeing logs from all of these startups, I can't say for sure. It might be best to go back to your original backup (the one from 6.4), and…

Hi @Kaboya It looks like your indexes are corrupted. Try these steps: Attempt to perform a full reindex of JIRA. If this is not possible as exceptions are thrown when attempting to reindex and it prevents it, follow the below instructions. * Stop JIRA * Make a backup of the following directory and all its sub-directories:…

Just wanted to circle back to this thread. In the support case it was found the cause of this problem was that the Resolution field was being set twice; once via workflow's postfunction and again via the transition screen having the user set the resolution field value. The solution in this case was to removed the post…

It's possible that the setenv file would not be used to define these startup arguments, but that only applies if you were running Jira on Windows and starting it as a service. If that is the case, then take a look at Setting properties and options on startup. It explains how you can set these kinds of startup options in…

@Thomas D You are still upgrading to Jira 7.0.x first, right? Just want to confirm that this is the upgrade path you are taking before trying to go to 7.9. Also after the 7.0.x version is up and working, please then upgrade to a 7.2.x version of Jira and upgrade all your plugins again for that version. Only after you do…

Are Jira and Confluence using the same keystore and the same Java runtime? I ask because to see this problem in one application, but not the other to me suggests that the two applications are using different Java runtimes, that have different keystore locations. It's not uncommon to see this, since both Jira and Confluence…

Hi Pavel, I am not sure if there is a way to use phpStorm in order to integrate with Jira to automatically track time. However there does already exist a user plugin for Jira that can do this. The Automated Log Work for Jira appears to have this ability. But in addition to this plugin, there are a number of other possible…

Hi Phillip, I am unaware of any SMS communications that Atlassian might be responsible for sending out. However I am interested to learn more about this. Could you let me know more about which products you are using (Jira, Confluence, bitbucket, etc) and what product type each is (Server or Atlassian Cloud)? Could you also…

Hi Shivam, That postfunction is not native to either Jira Cloud or Jira Server. As such I suspect this is being provided by a third party plugin in your system. If we can determine which plugin is providing that post function, it might help in regards to at least determining how to best direct this request for support. If…

I am not well versed in using the slack integration with Jira, but I don't see any problem with the JQL query you have used here. I even tried to use the same query (with my own username), and then I tested the webhook aspect of this by using the site https://webhook.site (I wanted to use requestbin, but it looks like they…

Hi Gabriel, I see that you also created a support case for this problem. In turn it appears that this behavior has been documented as a bug which we are tracking in https://jira.atlassian.com/browse/JSWCLOUD-16224 Regards, Andy