Andy Heinzer Atlassian Team

Just to circle back to this thread, it appears that in the support case Arturo was able to get around this problem by running the following sql commands against the Jira database: SET FOREIGN_KEY_CHECKS = 0; TRUNCATE AO_E8B6CC_MESSAGE_TAG; TRUNCATE AO_E8B6CC_MESSAGE; TRUNCATE AO_E8B6CC_ORGANIZATION_MAPPING; TRUNCATE…

You can't use the project import in Jira Server in order to import projects from a Jira Cloud backup. I can understand the confusion over this point, it's actually a very common misunderstanding I have seen a number of times in support cases. You first have to restore the entire Jira Cloud backup to a new Jira Server site,…

There are a couple of different possible causes for this kind of error. I would recommend walking through the KB Cannot reindex jira due to Expected exactly 2 rows the maximum marker row and the lowest ranked row for rank field. There are 4 different root causes there. Depending on which one applies to your system will…

* What version of Jira is this? * When did this problem start? * Was this working before or has this always been happening? * What does your options look like if you try to edit that gadget? I am interested to see what sources/filters you might have in there? * Have you tried to view this in another browser or when using…

@Bartek Żółkiewski Thanks for posting back with the details of the solution you found! That was the missing piece.

There is a good piece of documentation on this process over in Migrating users between user directories - Atlassian Documentation. I would recommend starting there to better understand the different methods you can use to migrate users. If the new LDAP instance already has all the same user accounts, then one way to get…

Based on the information you posted here, I don't really see an easier solution. If you had Service Desk installed back on that Jira 6.4.x version, then you should not have tried to upgrade directly to 7.2 or higher in your first upgrade. You would have had the same problem you see now in Jira 7.8.1 back in that first…

Hi Volkmar, Sorry to hear that you have encountered this problem, however Jira doesn't officially support OpenJDK. It only has support for the official Oracle JRE/JDK. There is an existing feature request to add support for the OpenJDK JVM platform to Jira over in https://jira.atlassian.com/browse/JRASERVER-41589 You can…

Hi Bartek, I am stumped. I can't see any clear problems with your configuration. Since this works on another connector that does not use apache, I believe that there is something in your network or in Apache's configuration that is altering either the payload (json request), a cookie, or some other header before it reaches…

There is a related thread to this over in https://community.atlassian.com/t5/Jira-questions/Export-Issue-History/qaq-p/376361 In that thread it is explained that this is not a native function of Jira Cloud at this time, an there is an existing feature request over in https://jira.atlassian.com/browse/JRACLOUD-38896 However…

Rather than try to edit/change the menu, it's better to focus on some other areas in Jira that relate to this. To better address your concerns, I would recommend that you use the managing project permissions in Jira to prevent users from doing things like deleting issues. If the users don't have permission to delete per…

I removed the first post per your request. You can also use the ellipsis on the page ... in order to select the option 'report inappropriate content' If you mention you want to remove your own content there, a modertator can do so on your behalf.

Could you try to follow the steps in Unable to Connect to SSL Services due to PKIX Path Building Failed? I'm not sure you're seeing that specific error here yet or not, but I'd like you to try to use the SSLpoke utility listed there to try to connect to this same SSL service from the server running Jira. I'm interested to…

Hi Amir, Check out this document: Jira Cloud for Slack It explains the basics about using this specific integration and how you can then connect it your Jira Cloud site.

I found a very similar error documented over in https://ecosystem.atlassian.net/browse/AO-3462 It would appear at least in that case that the user was using the latest mysql jdbc driver version 8.0.x. I'm not sure if you're using the 8.0.x driver version or not, but if you are, I would recommend the work-around listed on…

The warning message seen in the original post is very common to see in all Jira installations. Additionally it does not actually correspond to any functionality in Jira not working as designed. Which is why I suggested the work-around to turn off those excessive warning. If you find that your activity stream is actually…

Hi Melissa, I can't see the complete error you are having here, but I think this is caused by a lexoranking problem on your Jira site. I would recommend trying to follow the steps in the KB: Cannot reindex jira due to Expected exactly 2 rows the maximum marker row and the lowest ranked row for rank field There are a couple…

Hi everyone, I took a look through this error, and found a few other reported cases of this error on our support tracker. From what I have found so far, it appears this error can happen when installing these more recent versions of Portfolio (such as 2.13.x) when your underlying version of Jira is running much older (and…

That particular blog exists in the /servicedeskcloud/ space. In turn feature is specific to Atlassian's Jira Service Desk Cloud offering. Unfortunately, this feature does not yet exist for Jira Server at this time. There is a feature request to add this to Jira server in https://jira.atlassian.com/browse/JSDSERVER-4673 I…

Which 4 products did you buy? If you installed Jira Software already, then Jira Core is already installed. Jira Core is a base that all Jira 7 installations will have. However Jira Core is not always licensed in all installations. As long as you have either a Jira Software or Jira Service Desk licensed already activated,…

You said you get the same results, but what is the exact response you get with the SSLPoke utility? Successfully connected? Or does it show some other connection error?

There are system plugins that cannot startup with Jira based on your logs. This usually happens because either other plugins are preventing it, and/or after an upgrade Jira has a tendency to revert back to the default memory allocations, which for large Jira environments are inadequate for starting Jira will all plugins. *…

Hi Bartek, I can see that your webrequest seems to be using a text encoding of ISO-8859-1. However in my Jira instance, I have an character encoding of UTF-8. I'm not sure this is directly related, but this is only difference I can see so far that might be a factor in this problem. It might be worth walking through JIRA…

You can certainly install Jira following that guide. However I don't think I would recommend installing Jira in the same docker container that Confluence is running. It is possible to install both applications to the same server or docker. However I get a bit more wary about adding things to an existing docker instance.…

Hi Kobe, Jira Server does not yet support MySQL 8. Please see our Supported Platforms for Jira 7.9 for more details. I created a feature request for Jira to add support for this database version in https://jira.atlassian.com/browse/JRASERVER-67359 However there is no clear timetable on if or when Jira might support that…

I think from your description, you have already seen the KB JIRA Connection reset error when synchronising with Active Directory 2012r2 because you have mentioned trying to set the JVM startup parameter of -Djdk.tls.client.protocols=TLSv1 Does Jira have the SSL certificate for this address in its keystore? If not, then it…

Sorry all, I should have included this existing feature request in my last reply: https://jira.atlassian.com/browse/JRASERVER-65464 This is a feature request to bring those same project templates in Jira Cloud into the Jira Core Server product as well. I would recommend watching and voting on that issue if you want to see…

This process is much more difficult on this version of Jira. This is because this version of Jira won't let you rename existing user accounts in Jira. Because of this, you pretty much have to create all new accounts for all the users. However, if you could upgrade even to Jira 6.0 (or higher), then you would gain this…

Ah, since you are seeing that error message I can tell now that you are using the Catch email address option in Jira. In those cases, only messages that are specifically sent to that address (to, cc, or bcc) can be processed by that mail handler. More details in…

So those look good. I was afraid that the referer and origin URLs were different. In which case, you could encounter a cross site scripting protection explained in https://confluence.atlassian.com/kb/cross-site-request-forgery-csrf-protection-changes-in-atlassian-rest-779294918.html But I don't think you are actually…