Andy Heinzer Atlassian Team

Your current query only works because != doesn't include issues without any value for that field. Instead try changing your query to be ("Approvals Required" != "Business Owner Required" OR "Approvals Required" is empty) That should check for both issues without any value for that field and those without that specific…

Hi Gabe, The customer can return to the email notification he original got asking to leave feedback, and then click the star rating again. This will take them back to your Cloud site to provide another rating and possibly leave a comment if they like. If they click the same link, and leave a new survey, this overwrites…

I have not found any Atlassian bug about this problem. However I did find another support case in which this problem could be exhibited in the Edge browser when also running the InProduct translation for JIRA plugin in Jira. I'd check to see if your Jira site is also using this plugin. If so, try to disable this…

Same concept, but in Cloud the location is shifted to the ellipsis (...) that exists in the top right of the issue detail view. You can go there to ... -> Delete and issue, but you will only see the delete option there if your account actually has the ability to delete that issue per the project permissions.

The number formatting in this case is actually being determine by the user profile. Hence each user could have a different profile preference and in turn each user might have a different separator for the same value. Managing your user profile explains this in more detail. Specifically, the language preference you select…

Thanks @gilse We're still trying to determine why that plugin is not always getting updated during the upgrades. I created a bug on this issue today in https://jira.atlassian.com/browse/JSDSERVER-5847 For other users that come across this thread, please watch/vote on this bug ticket to help us understand the how many…

Did you recent upgrade Service Desk? Could you please let me know what specific versions of both Jira and Service Desk you are using here? I found a few other customer reported cases with your specific error message. In these other cases, it appears that some users find in their Jira an older version of a system plugin…

Thanks, I created a support request for this problem in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-395855

Check your $JIRAHOME/log/atlassian-jira.log file during this import process. I would expect that the logs will have an entry for the percentage of data imported from 1% through to 100%. You should see all 100 entries in this log if the import was complete and successful. However I have seen instances where the import…

The purpose of creating the second connector was to eliminate SSL from the equation for the time being. As such, when following that guide, the URL used to link the two applications should use http, not https. So for your first connector of : <Connector port="8080" maxThreads="150" minSpareThreads="25"…

@Fabio Santos I can not reproduce this problem in my Jira Cloud site. I would like to create a support request on your behalf for this problem. However in order to do that I need to know your Atlassian Cloud URL. Could you please let me know what your Jira Cloud site URL is? Alternatively, you could create a support…

Hi Kilian, I found this scenario strange, so I went and recreated this in my Jira 7.9.2 with service desk 3.12.2. Indeed, when using the customer portal, pdf attachments can be previewed. However when replying via email, those same pdf files cannot be previewed by the JSD agents in Jira. You are correct that in the Jira…

How did you import the issues in this case? Did you use the Jira Project import? Or did you using another method such as the external CSV import method? Both of these can also import attachments, but there is an expectation that when the Jira issues are imported, that these attachments be in a specified location such as…

That specific function in JQL is being provided by scriptrunner. I don't believe this function has the expectation to work for remote links, only local issue links. That said, the documentation on the scripted JQL enhancements provided by scriptrunner include another function called: linkedIssuesOfRemote Perhaps this…

Are there any other locations in your Jira site that fail to show the comment box? Could you share with us the contents of your browser console when viewing this page? I am curious to see if the page is acknowledging an error when trying to load this page, such as a javascript or css error of some kind. It might also help…

Not all fields will be available on an issue collector. For this reason, it's instead recommended to adjust the workflow validators for that project so that these issues can still be created.

What version of Jira is this? did this work before? Does it work if you drop the term 'was'? Just trying to understand if this is only happening for historical values on that resolution field, or if there is perhaps something else happening here.

Hi Tejas, JQL is designed to return Jira issues based on your search. And that is what it is doing here. It is returning all the issues in project ABC that have at least 1 worklog entry in that date range you specified. However this does not return only those worklogs in that time frame. Because when you return entire…

Hi Manu, Your error looks identical to the one discussed in this ticket: https://jira.atlassian.com/browse/JRASERVER-29170 In that case, it is possible to recreate this error in an issue collector when the workflow for the project this issue would be created in, has an additional workflow validator or condition that is not…

What version of Jira is this? Have you tried to recreate this problem in another browser, or a browser using incognito/private mode? I'd be interested to see if there are any browser extensions that might be blocking the element from rendering on the page. It might also help to use the developer tools in the browser in…

What version of Confluence is this? Please try clearing the plugins cache by following steps in: How to clear confluence plugins cache. If this does not help, then I'd like to see if you can zip the contents of this directories and provide us these logs for further investigation: *…

@Moses Thomas, for customers like Elmar who have starter licenses, these users don't have access to Atlassian's customer support portal. As such the link you posted would only allow technical questions to be posted here to Community. Which is a circular loop for this user. Granted if a user needs to reach Atlassian about…

Could you explain how you are using automation in regards to sending customer notifications? Only Service Desk Agents can be expected to perform a number of actions in Service Desk, such as sending updates to customers. So it might not be feasible to try to circumvent that intended restriction with Jira Service Desk alone.…

It sounds like you are encountering a similar problem as this thread: https://community.atlassian.com/t5/Jira-questions/Application-Links-Consumer-Key-Consumer-Name-Public-Key/qaq-p/304670 In that thread, it is explained that you typically should not need to enter Consumer Key, Shared Secret, etc when creating this…

Hi Tanzir, Unfortunately, this error does not indicate the source of the problem. I would like to take a closer look at your logs. Could you please navigate to your $JIRAHOME/log/ folder, zip the contents of this folder, and then post this to a sharing site like dropbox or google drive so that we can take a closer look at…

It appears this is a known bug. More details in https://jira.atlassian.com/browse/JRASERVER-42000 There is also a related documentation request to update our docs, as it does not appear that Atlassian has provided a clear set of steps to use this with systemd: https://jira.atlassian.com/browse/JRASERVER-63191 I am going to…

You could either upgrade Jira to a 7.4 or higher version to get support for that database version OR You could select a database type/version listed in the 7.3 Supported platforms docs and then follow the steps in Switching databases in order to migrating your Jira data from one database into another. Either way could be…

I recommend following the steps in this KB: https://confluence.atlassian.com/jirakb/unable-to-rebuild-jira-application-indexes-228623566.html Since you're already seeing this error that you cannot do a background index, it is possible that you might have to stop Jira and remove the existing indexes you have. This way you…

This is a pretty common thing to see. It usually happens because someone moved an issue that was in an existing sprint, from one project to another project. If you don't remove the issue from that sprint before the move, then that sprint is expected to appear on these other boards when the moved issue now matches the board…

I agree, the H2 database should not be used for importing existing data. It's much better to use a supported database from the supported platforms page instead.