Andy Heinzer Atlassian Team

If you remove that @AnonymousAllowed and suddenly your plugin stops working, this indicates to me that your REST calls made by that plugin are actually not being made in an authenticated session (nor are they passing a username/password). Please see the guide in…

Jira admins can not. Only the system admins can see or manage user directories settings like LDAP.

Could let me know the results of this slightly modified query instead? cf.optionid from optionconfiguration cf where cf.fieldid = 'issuetype' and cf.optionid not in (select it.id from issuetype it);select Also, please generate a support zip so we can get a better look at your logs. If you could then upload this to a site…

Hi RM, What version of Jira is this? I just tested this in my 7.10.1 and this works as expected. Could you show us what your global permission settings look like? (Screenshot would be great!) It might also help to run the SQL query of select group_id from globalpermissionentry where PERMISSION='SYSTEM_ADMIN'; This will…

Yeah, that error means you tried to insert a user account when one with the same name already exists in that table, and since this table won't allow duplicate records, you can't insert this value here. This is why we need to make sure that the username selected for this internal account does not already exist within Jira.…

There are lots of SQL errors when starting 7.10 such as this: 2017-07-12 23:21:06,448 JIRA-Bootstrap WARN [o.o.c.entity.jdbc.DatabaseUtil] Entity "Application" has no table in the database 2017-07-12 23:21:06,449 JIRA-Bootstrap ERROR [o.o.c.entity.jdbc.DatabaseUtil] Could not create table "cwd_application" 2017-07-12…

Since you configured Jira to use the local database, you are going to need to first stop the application, and then edit/remove the $JIRAHOME/dbconfig.xml file. This is the file for Jira that dictates what database settings to use. If you remove this file and then start Jira again, it will go into the setup wizard once…

It sounds like you might be facing an issue where the act of logging into one Atlassian product is overwriting your cookie for the other. I would recommend taking a closer look at this KB: Logging into another Atlassian application logs me out of Confluence It provides a couple of different possible ways to get past this…

Jira's JQL is designed to return issues, not issuetypes. That said, if you're looking for issuetypes to be returned, you could tweak this scriptrunner JQL issueMatchField function to return all the Jira issues that match the query. To find issues types, you would not use the field called "Name". Instead you would use…

Hi @matheus nascimento camargo The error message you are seeing is consistent with there being a problem in the Jira database. Please see the KB NullPointerEx ception when creating issue, editing issue, move issue, accessing the Screen tab from the Project This KB has diagnosis steps you can take in order to identify the…

Please check out this related thread: https://community.atlassian.com/t5/Jira-questions/How-can-I-search-issues-to-which-a-user-has-commented/qaq-p/91873 Other users have requested this before, and you can see from the different replies there that a few have found some alternative solutions. I hope this helps.

As @Yogesh Mude has eluded to, this filtering is based on the resolution, not the actual status of the issue. I would recommend checking out the KB Closed Requests Not Appearing In Customer Portal When User Selects (My Requests > Closed Requests). Issues without a resolution set won't appear as Closed in this kind of…

I think it's because this email address does not conform to the standards in https://en.wikipedia.org/wiki/Email_address The domain name part of an email address has to conform to strict guidelines: it must match the requirements for a hostname, a list of dot-separated DNS labels, each label being limited to a length of 63…

Sorry to hear about this problem. However I believe this was in regards to an incident that happened today that affected some Jira Cloud sites. I see that you created a support request for this problem as well. We documented this problem in https://status.atlassian.com/incidents/9t2gkjp7l29m This issue appears to have been…

Hi @sebastien curdy In cases like this, we actually recommend following the guide: Splitting JIRA applications. It explains a set of steps you can take in order to separate the specific data needed by one organization and then delete everything else in a cloned instance. This way you can then create another XML backup of…

Hi James, Could you confirm the specific version of the jdbc driver you are using here? I ask because while that document states these versions of Jira need the 5.1 JDBC driver, I am afraid that the link being used on these old guides is now referring to a different MySQL driver. It seems that MySQL has rolled out the 8.0…

Hi, I understand you found a problem in your Jira site. I have more questions for you in order to better understand how to troubleshoot this issue. There could be lots of possible causes for the behavior you described here. * Is this Jira Server or Jira Cloud? * If Server, what version of Jira is this? * Could you please…

Hi Kermit, This problem has been asked before. I would recommend checking out these two community threads: * https://community.atlassian.com/t5/Jira-questions/How-can-I-restrict-group-picker-to-certain-groups/qaq-p/652660 *…

You can't do this in a single upgrade. You are going to need to upgrade to at least one intermediate version first (a 7.0.x version). I would recommend that you use the Upgrading Jira with a fallback method. This method might take some more time to complete, but it offers the best means to make sure your data is properly…

Jira is a Java based program. Since Jira needs an application to host its website, it makes sense that Atlassian uses Tomcat since this too an a Java based webserver.

Ah thanks for explaining. After I read your question, I also noticed this fact about the UPM plugin not listed as being compatible with the latest Jira 7.10.x versions. I was able to reach out to my team that corrected this problem. Sorry for the inconvenience, thanks for bringing this to our attention. Andy

Hi @Jose M_ If I understand your request, you are looking to be able to customize the columns that appear when looking at an Epic issue type in regards to the list of issues in that epic. I do not know of a way to customize this yet within Jira. However there is an existing feature request for this in…

Are the local jira admin accounts having the same usernames as the accounts in AD? If so, then you should understand that Jira can't have two users with the same username. What happens is that when you add a new user directory with the same usernames as an existing directory, Jira only uses the top ordered user directory…

Hi Gavin, Thanks for letting us know the solution here. Did you have to set the resolution post function before the reindex post function? I could see a scenario where having the resolution set after the issue is reindexed might not trigger other features like this satisfaction survey.

There is likely a system plugin (or module of a plugin) that is not loading correctly in your Jira site. However I have no idea what the source cause is from just that screenshot. I would like to take a closer look at your Jira logs from this instance in order to make a determination here. Please create a support zip, and…

Hi Sandra, In order to update in these versions, you first have to update Jira Core. However you can not update Jira Core in the web browser session of Jira. As such you are going to have to stop Jira and then following one of the upgrade methods explained in Upgrading Jira applications. Personally, I prefer the Upgrading…

Hi Luca, I am afraid I can't clearly answer your question as we don't have a set time table for these releases. It could be a new version is released today, or it could be several months before an update is posted. There are a variety of factors that go into the decision to update this particular module that is used across…

If you have Jira system admin rights, then please see Configuring the look and feel of your Jira applications. It explains how you can change the settings in Jira to customize these colors. But as Warren explained, if you are not a system administrator, you won't be able to change this yourself.

Nic's on the right track (again). You might have created the group, but if your account is not a member of that group, then you can't actually share a filter to that group. There is an existing feature request that asks to extend this functionality in https://jira.atlassian.com/browse/JRASERVER-15900

Hi Aasha, The only instance I am aware of where this can happen is documented in this bug report: https://jira.atlassian.com/browse/JRASERVER-61812 Is your field one that has no search template as described in that bug report? Or do you have some other kind of field here? Please let me know. Andy