Andy Heinzer Atlassian Team

Are you using the Creating issues using the CSV importer? OR are you using the External system import? They can both import issues via a CSV file, but they can have different options in regards to what fields can be mapped. I suspect you're using the CSV importer here if you are limited the fields to select. Try using the…

I've seen it happen many time when you migrate Jira and upgrade in a single step. If the attachments are not yet in the $JIRAHOME/data/ folder at the time Jira starts to do the upgrade, then the filenames are not getting altered as per the upgrade, but the database tables that reference the filenames could be changed. If…

Jack is on the right path here. I'd recommend checking out Setting up Service Desk users: Involve Jira Software or Jira Core users. It explains how you will need to grant project access to these other Jira Software or Jira Core users for that project before they can view these issues.

There is a way to do this so that your other Jira Software/Jira Core users can get involved in service desk projects. Please check out Setting up Service Desk Users: Involve Jira Software or Jira Core users - Atlassian Documentation. From that document: To involve Jira application users: * In your service desk project,…

Hi Emily, I don't know of another way around this. I think I understand what you are looking to do here. But the way this is currently setup to work in Service Desk is to be based off of whether or not the issue has any value in its resolution field. * If it does, the issue is considered closed. * If it does not, it is…

Hi Alex, From looking at the error message, it looks like the Jira application can't reach it's own URL. Since you're using AWS, I would recommend checking out the KB: Integrating JIRA/JIRA Data Center with AWS ELB - HTTP, HTTPS, and redirection AWS can be using an ELB which can act as both a proxy and a load balancer. I…

Hi @Antônio Duarte The create linked issues is a different (but related) feature to the linking issues together. As such it actually has different names for the elements in question. I was able to use the browser developer tools in Chrome to find out the name for these elements as 'issuelinks-linktype' With this…

These steps should have fixed this problem on those specific version upgrades. If they didn't for you, I'd be interested to learn more about what version you are upgrading to for both Jira and Jira Service Desk. It's possible there are other potential causes for this problem aside from that one plugin. If other service…

updated link https://confluence.atlassian.com/display/Cloud/About+Your+Data

Jira doesn't track what the user's password is for external directories. Instead, Jira passes authentication directly to that directory. If all your users were already in the delegated LDAP, you won't see a difference here in terms of username/passwords. But if some or all of your users were just in the Jira Internal…

For other users finding this thread, the steps to disable this are documented in https://confluence.atlassian.com/adminjiraserver/configuring-secure-administrator-sessions-938847890.html And yes @Josh Steckler is correct, by default that jira-config.properties file does not exist on installations, but you can create it,…

I have not found any other resources that indicate how to customize this particular startup logo. However if you have access to the Jira Source code, then it might be possible for you to customize this that way. I believe that the page being loaded on startup is called just that, "startup.jsp". In turn I found a…

I have seen some Jira sites display post functions in your manner on occasion. But I have not been able to determine what steps are needed to recreate that behavior. In m my past experiences, restarting Jira itself appears to correct this. Sorry I don't have a better answer for you right now, but it might help to try…

Hi @James Ryan, Let me try to explain some more of the technical details behind this and I hope it might help explain my viewpoint better. Workflows in Jira are stored in a SQL database. Each status, and transition exist in specific entries of these SQL tables, and these elements in a workflow have unique identifiers and…

Yeah, I understand that. But from the moment a project is created in Jira, it has at least one active workflow in place. Even if you haven't created issues yet in that project, it doesn't change the limitation in regards to what you can and cannot change in an active workflow.

For other users that come across this failure to leave feedback, we are aware of this problem happening in some customer's browsers. The source of the problem is that your browser session has a very old authentication cookie that cannot be verified on the current site. While we are working on a better long term solution,…

Hi everyone, If you have found this thread, then you are among a number of growing users that have hit their head on this limitation of editing active workflows. By now, it must be clear to you all that editing active workflows have a number of restrictions that are not obvious to new Jira administrators nor are they…

This kind of problem could happen when Jira is unaware that its traffic is being fed through a reverse proxy. I would be interested to see what your $JIRAINSTALL/conf/server.xml file looks like, particularly your <connector> tags in that file. These determine on what port(s) Jira's Tomcat web server hosts up data If you…

Hi Adam, I would like to try to gather more logs from your system so that we can better understand what might cause this. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-122059 for more details. Thanks Andy

It could be possible, but the trouble tends to be in regards to the groups that these users are members of. So you could just add another user directory in jira, of type Connected LDAP, and then use the same credentials/settings as the previous directory. This can then sync all those same user accounts into Jira. If this…

The UPM should still be installed, even if not in the user directory for plugins, there are also a group of system plugins that can be defaulted to. What installation package are you using to install Jira? Is this in a Linux or Windows environment? I would also be interested to learn what database you are using with Jira?…

Hi Philip, In the last query I was looking to see the value in the directory_id field for each, but it looks like it could not be displayed in the screenshot. But we can still reorder these directories via SQL * Stop Jira * runupdate cwd_directory set directory_id=0 where id=1; update cwd_directory set directory_id=1 where…

Out of the box, it's not possible with Jira alone. You would need to open up the network to make that work. However, if you were to use a reverse proxy in front of Jira to handle webtraffic to it, it might be possible to do this. The trick is going to be to place this reverse proxy in a sort of DMZ zone. The machine that…

Screenshot? It sounds like your browser might be infected with some kind of malware or extension that is loading other content into the page. I haven't heard of this before with Jira, but to see this in one browser and not another seems to indicate something is off with that browser.

Is this a new installation of Crowd? Or is this an upgrade? What version is this? I would want to confirm that you are following this guide if using MySQL: https://confluence.atlassian.com/crowd/mysql-4030924.html When the database is created, are you using the utf8 encoding and the utf8_bin collation? You can detect the…

Sorry, but this particular workflow is not shared publicly as far as I have been able to determine today. Our documentation on Sharing your workflow explains how you can import other workflows from marketplace or your local machine for use in Jira Server. However we have not yet made our own workflow on jira.atlassian.com…

HI Mauro, Are you referring the workflow listed on Marketplace: https://marketplace.atlassian.com/apps/1214455/asset-inventory-for-jira?hosting=server&tab=overview If so, you should still be able to use this workflow in Jira Cloud today. I know that this page does not indicate this is compatible with Cloud, but this site…

We frequently see this message when users utilize either the Jira Core or the Jira Software installation package to do an upgrade. These don't natively contain the updated service desk installer. If you used the Jira Service Desk installation file for this version, and you still see this error, it tends to indicate that…

Did some more research on this error and came across this post: https://stackoverflow.com/questions/3947555/java-net-socketexception-unrecognized-windows-sockets-error-0-jvm-bind-jboss It appears that this can be a common error generated on system that have both IPv4 and IPv6 stacks in use. It might be that Jira is trying…

Cool, glad to hear that helped :D