Andy Heinzer Atlassian Team

It might be possible to find some of this information via a JQL filter, however if you need to see specific field values from the past, please note that not all fields in Jira can use the WAS operator in JQL in order to lookup these past values. More details in…

Hi Liana, In your case I think the application link looks fine. But given the steps you have described, the end user is going to need to have a login for both Jira Service Desk (first) and in this case Confluence to make this work. If users are able to create a service desk request via an email, they already have a login…

You can certainly adjust the filter on the board as one way to reduce the number of issues that show here. That might be a good way to approach this, but only if your backlog has a very large number of issues that you know can be excluded. * What version of Jira is this? * How many issues are in your backlog of this board?…

Clicking the synchronize button will force bitbucket to connect to Jira immediately in order to sync the accounts that exist in Jira at that time with Bitbucket. This tends to happen automatically anyways, I think the default interval is 60 minutes, but clicking the button forces it to happen right now. How many users are…

Hi Brian, There is a separate KB that explains how you can use CSV imports in order to import issue links, please see How to Import Issue Links from a CSV File The file does not need to contain the issuetypes, but it will need to have the issuekey or the issueid for each issue. one column must be mapped as Issue ID and the…

You will only need to modify a single Connector in the tomcat server.xml file to make this work with a reverse proxy. Some admins elect to keep other connectors in place that use a different port in order to help troubleshoot some connectivity problems quickly with Jira. Also, what are you using for the reverse proxy? Is…

Hi Jacob, This log excerpt just shows us that the Jira Software plugin is shutting down. It doesn't tell us why that is. It could be that another plugin that provides a dependency failed to load, but there could be other factors as well. Since you're only seeing this after an upgrade, the common causes tend to be *…

CSV imports have the ability to overwrite existing issue data. But only happens when you import and map the issue key field, if that issue key already exists in this Jira instance, the data you import gets updated, instead of creating a new issue. If you are not mapping the issuekey field, or the value in the issuekey…

There is a different process to follow specifically for importing issue links. I would recommend that you first import all the issues you need, and then do the issue linking. Otherwise Jira can't create the issue links correctly if both issues are not currently in existence at the time of this import. Please see the KB…

Hi Jack, The document you reference here is a Service Desk REST API guide. One way to make this kind of REST GET call, is to use a utility like curl. There are cited examples of how you can use this utility and pass it authentication, headers, etc, along with sometime a json payload in order to obtain the results of that…

Hi @Elvis Haračić In reviewing your logs I found that Jira 7.8.0 appears to be starting, however I also found this detail in the latest startup. Database Version : Microsoft SQL Server - 10.50.6000 Database Driver : Microsoft JDBC Driver 6.2 for SQL Server - 6.2.1.0 That database version corresponds to a MS SQL 2008…

It depends on the version of Jira you are using now, and the version you are going to. If you're using a Jira version such as 6.x or before, then you have to first go to a 7.0.x version AND then upgrade Service Desk there as well before you can upgrade further. This is explained in the documentation of Skipping major…

Can you tell me more about your application link in use here? For this kind of setup I believe that Service Desk is going to prefer to use the "OAuth with impersonation" option. It's possible these users would still see a login prompt in Confluence if you were using a different method, such as just "OAuth" (without…

Hi Benjamin, I understand it does not seem feasible to add all those individual users as customers to Service Desk, but I think this is one way to help avoid this problem. If Service Desk both has knowledge of that email address as a user account and the issues is shared with that user's same email address, then it can…

Cool - thanks for letting us know the solution here!

Yes, please do create a community post, at least until we find a better place to handle these.

Hi Emily, You can report these kinds of problems here to Community as well. Thanks for doing so. I'm actively reaching out to my team to help get this fixed. You can certainly go to our support portal https://support.atlassian.com Depending on your SEN number, or lack there of, you might be directed here to Community…

Plugin licenses for Jira have to be licensed for the same number of users that Jira is licensed for at its highest tier. This is explained in Licensing and Pricing: Which license do I choose when purchasing an app?. As such, you can't use the plugin license key from your 10 user Jira instance on a 500 user Jira site. I…

Hi Ray, I know you stated this was not an upgrade. However is it possible that your Jira site had an older version of Service Desk installed at some time in the past? I ask because the specific kind of error you see here has been seen before, but it tends to happen when skipping over some key versions. If your Jira…

Hi Adrian, There have been some other reports that using the Test login action can sometimes give inaccurate results, see https://community.atlassian.com/t5/Jira-Core-questions/Test-retrieve-user-Failed/qaq-p/628477 So it might help to first save the changes, perform the sync, and then see if these other users can login to…

Service Desk is pretty strict in regards as to which users can view/comment on an existing request. From the customer side of things, only the reporter, requested participants, OR users in a shared organization can view/comment on those issues. When it comes to processing emails for requests, Jira Service Desk is only able…

Hi Stephen, It appears that sprint goals were implemented in the 7.5.0 version of Jira Software Server per https://jira.atlassian.com/browse/JSWSERVER-7308 However a problem exists because the latest version of the Jira Software REST API that exists appears to be 7.3.1, which doesn't contain this feature yet. Hence…

Hi Alex, From looking over the JIRA REST API reference on the api/2/issue endpoint, I don't see any clear schema notes that indicate we can add attachments at this point. From looking at some other threads on this topic in https://community.atlassian.com/t5/Questions/Create-Issue-with-attachment/qaq-p/280748 and…

In this case, there are actually two different APIs to look at Jira Server REST API and Jira Service Desk Server REST API In your case, I would recommend using the first guide; specifically the api/2/search endpoint. This will show you all the issues in that project from the point of view of that user making that REST…

Hi @Advs Please see the KB After purchasing and applying a license FishEye reports that the maximum number of users has been exceeded Since your moving from a 250 user license down to a starter license you will need to make some adjustments to select which 5 users will have application access. For fisheye, application…

Hi Catherine, This is a pretty common complaint when integrating Service Desk with a Confluence Knowledge base. The way this integration is setup is using some form of OAuth. This makes an assumption that your users actually have user accounts on both applications (Jira and Confluence). In this case, it's not the link…

Ok, creating a quick filter can help you to only see those issues that match that filter. So yes, I believe it can help here, but let me try to be more clear about this; Using a quick filter won't change the order in which the issues appear on the board. All it would do would be to hide the other issues that don't match…

Jira will display any commit/branch/pullrequest/review that mentions the specific issue key (in repos that Jira is aware of via the application link or DVCS connector). While Jira does have an option to create a new branch, the development panel in Jira will show any commit/branch/pullrequest/review that has contains that…

From looking at your logs I found these two errors: 2018-07-18 01:19:49,553 http-nio-8080-exec-7 ERROR anonymous 79x9x1 112cix3 0:0:0:0:0:0:0:1 /secure/SetupDatabase!connectionCheck.jspa [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database: java.sql.SQLException: Access denied…

Hi Karen, Thank you for this information. I do not believe this is a licensing problem anymore. From your screenshot, I can see that you do not have an evaluation license, but instead you do have a commercial license installed. Hence your license is not the reason this is failing. I did some more research on this problem.…