Andy Heinzer Atlassian Team

I searched through our Marketplace site, and I came across the plugin Zephyr Enterprise Platform While I have not used this plugin myself yet, it appears to be able to offer some level of integration for Jira Cloud with Selenium. Maybe this can help in your use case here.

You should be able to comment to that ticket, provided you are logged into that site. You should be able to use the same login credentials on that site as you use to login to this site. Both sites are using the https://id.atlassian.com site. You can try to login to that site first and then in the same browser try to visit…

This kind of modification is not something I would expect you to be able to make in the Jira UI, short of removing the issue from the sprint and adding it back again. But you might want to take a look at this related community thread:…

I created a feature request (suggestion) for this over in https://jira.atlassian.com/browse/JSDSERVER-5975 I could not find any other previous requests for this behavior yet in Service Desk. In the future, you should be aware that you could create issues of type suggestion in this JSDSERVER project on JAC yourself if you…

The bin installer is just trying to automatically detect a previous install. When you're using the command line and following the prompts, you don't actually have to accept the default value the installer purposes to you for this installation path. You can actually enter in your own value instead here. If you decline to do…

I would recommend trying to follow the KB How to rotate the Tomcat catalina log file Jira will automatically rotate the logs in the $JIRAHOME/log/ folder. But here are also logs created by the Apache Tomcat instance that Jira is using that are not automatically rotated. As for the temp files, I would not recommend deleting…

In my experience you don't need to have your Jira site be able to access our marketplace site in order to be able to activate a license key for a Jira product or a plugin for Jira. However there was a known bug with the UPM that could have been used with that version of Jira. Details of this are in…

Hi Steven, Thanks for this information. If the accounts where correct in Jira, then we should not see any results to the first SQL query. That fact that we do get a result back from that query is what we should focus on to correct this. However the result of the second query shows two details as to why this doesn't match…

Thanks for this information Kelly. The Jira Service Desk Widget user is something that is specific to Jira Cloud at this time. It is a special service account that allows unauthenticated users to create issues in a service desk project. However I have never seen anyone try to use this special Atlassian Cloud service…

You can configure which events/actions will send notifications to a customer on a per project basis. For Service Desk this is explained in more detail in Managing service desk notifications (Server) or Configuring service desk notifications (Atlassian Cloud). There are several default rules here such as Request created,…

Jira's JQL is limited to searching Whole word searches only. So you won't be able to search just a fragment of that defect number like 1122 or 1234. But you could search the comments for a specific issue key mentioned there. If you were using the JQL advanced search you could do this with a query such as comment ~…

Jira does have a feature to create your own release notes. Check out Creating release notes These release notes do not require Confluence to create them. The templates can generate this information in either a text or html formatting for use on another page. I hope this helps. Andy

My concern here is that since this problem happened only after a database migration, some data might not have been migrated successfully. If possible I would recommend returning to the older Jira logs from the time of the database migration itself to confirm that the logs imported 100% of your XML backup data. I have seen…

I see the logs where jira starts up, and then some time later the only log entry is that the plugin system is shutting down. And then Jira shuts down. But it is not clear to me if a user issued a shutdown command, or the application is crashing in some way. I did notice that you appear to be using the built in H2 SQL…

There was a known problem with this from around the time you reported this problem. However believe this was a temporary problem that we were able to fix. I found a similar thread over in https://community.atlassian.com/t5/Marketplace-Apps-questions/Can-t-install-Jira-Cloud-plugin-in-Slack/qaq-p/858623 that had the same…

This is very strange to see. It is as if there was a css style sheet that did not load in your browser. You mentioned this was Chrome, but are you running any extensions in Chrome? I'd be interested to see if you can use the developer tools in Chrome to recreate this problem and then look in the browse console log in order…

Even the latest startups of 7.10.2 still show the last successful upgrade was 7.7.1. I see you have continued to try to upgrade Jira to 7.8 and 7.9 versions but even so we still only show an upgrade history to 7.7.1: ___ Upgrade History _______________________ 7.7.1#77001 Time Performed : 2018-02-15 15:07:04.523 Original…

Then it seems likely there is something else wrong here in regards to the way these users authenticate to Jira. Are you using any 3rd party solutions for Jira authentications, like Okta, onelogin, centrify, OpenID, etc? I'm just curious if I can better understand more about why this is failing in the manner it is. The…

You can still search for issues in Jira when the users are inactive. However there is a design limitation is current versions of Jira, where the JQL autocomplete for a username will not work for inactive users. Details on this in https://jira.atlassian.com/browse/JRASERVER-59274 What this means is that for active users,…

Hi Keith, * Is this app for Android or IOS? * Can you let me know what version number of the app you are using? * Have you ever been able to login with this app? Or has this never worked for you? * Have you tried to completely uninstall this application and then try to reinstall it from the app/play store? Please let me…

At the present time, there is not a way to customize these fields in the new issue view. There is an open suggestion request for this over in https://jira.atlassian.com/browse/JSWCLOUD-16538 The current work-around is suggested to disable this new issue view * click your Profile icon in the bottom left corner * click…

We've run into this same problem locally in Atlassian recently. In our case, we have a series of feedback collectors on our site, most commonly accessed on our Documentation spaces. For some customers, they see this same login screen. But they should not actually be seeing that screen at all, instead they should be seeing…

"During" is a JQL term that can be used in regards to looking at historical values for some fields in Jira. For example you could use this in a JQL search such as project=ABC and status changed to done during (startOfDay(),endOfDay()) In turn this will show you all the issues in that project that had their status changed…

Well, I see a potential problem. If you're trying to set the project start date to be the 14th day of November, it's not possible that the project end date is the 18th day of July in the same year, because the start date has to be on or before the end date. So that is the first part I would want to clarify here. If that…

Jira's native searching has a limitation in this regard, namely, Whole word only. As such there is a problem with trying to search for a single special character like this. Jira alone can't effectively do this in JQL today. However you could use a plugin like Adaptavist's Scriptrunner in order to gain access to a regex…

I would recommend trying to follow the steps in the KB Unable to rebuild JIRA application indexes * Stop JIRA * Make a backup of the following directory and all its sub-directories: $JIRA_HOME/caches/indexes * Remove that directory and all its sub-directories: $JIRA_HOME/caches/indexes This will be rebuilt when JIRA is…

Unfortunately, it is not a simple process to do this in Cloud today. There is a KB on how you can do this in How to migrate projects from one JIRA Cloud application to another Since you do not want to provide these other users a complete backup, what I would recommend would be to export a complete backup of your Jira Cloud…

Hi Mark, It sounds like you might be encountering a problem similar to that described in JIRA elements fail to render with HTTP 400 error In that KB it explains that this problem is caused by the use of a Windows based proxy in front of Jira. I am not sure if you are using a proxy with Jira from this information yet, or if…

I've seen this error before, it almost always generates a SQL exception (or alike) in the $JIRAHOME/log/atlassian-jira.log file when you see this error on the page. It tends to happen because there is a problem with SQL database, or the credentials to create this, or even possibly a plugin that cannot write to the database…

What version of Jira Server are you using here? There is an expectation that you would be using the latest version of Jira Server when importing a site backup from Cloud. Also when you do this import are you using the import option in the setup wizard, that has the link to 'import from backup'? Or did you complete the…