Andy Heinzer Atlassian Team

It's actually not possible to do this currently with Jira Cloud. Priority values are available globally within Jira, meaning every project can make use of any of the priorities. There is an existing feature request to change this to be a per project setting over in https://jira.atlassian.com/browse/JRACLOUD-3821 I would…

Hi Jason, I see you created a support request for this same issue as well. Just for the sake of other users that might come across this problem, I'd like to share what we found there. There is a current bug that documents what can cause this behavior. Please see https://jira.atlassian.com/browse/JSDCLOUD-6033 for complete…

I don't think that the foreground / background option is meant to be passed as a data payload to that particular REST endpoint. Instead this is something you can call as a request parameter in the URL endpoint itself. Try adjusting your curl to look like this: curl -D- -k -u <user>:<password> -X POST -H…

Jira Software does include a number of Agile reports, such as the Sprint report. This can give you details, like the which issues were completed during a sprint, which were not, the story points of each and so on. However many of the items you appear to be looking for won't be in that sprint report. 

The Jira labs feature in your first screenshot is specific to looking at Jira issues in a Software project via the board/backlog view. With that option enabled, the issues will appear as a popup in browser instead of appearing on the right side of the board view itself. The second screenshot is actually using the new UI…

Ok, yes. That first KB makes reference to another KB called How to unlock a locked Jira software field. This KB has specific SQL you can run while Jira is running in order to unlock those duplicate fields. Once that is done you can actually then delete those fields from within the Jira web UI. After you do that, I would…

To the best of my knowledge today, neither Jira Cloud nor Jira Server products meet this specific compliance out of the box. That said there are other solution partners out there such as Contegix, that do cater to this specific compliance requirement. It might help to check out…

It sounds like you might have skipped a few steps here for setting up Jira Data center. I would recommend reviewing the guide in Installing JIRA Data Center. Even for a new installation of data center, you are not expected to setup both nodes simultaneously. Instead there is an expectation that you would set the first node…

Those system settings looks to be the defaults, so I don't think there is the problem as far as I can see now. When you are doing this CSV import, Are you using the External System import? (Gear icon -> System -> External System import -> CSV) If so, then you should see in the setup a date format option again, You…

Hi Mitch, I created a support request on your behalf and requested some log files from your system. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-136860 for details. Andy

The user filtering option can only be applied to custom fields of type 'user picker (single user'. In this case, the approvers field is actually a 'user picker (multiple users)' field type. Because these are technically different field types, this multi-picker has never had this specific option to filter the users. However…

I suspect the problem here is either with the settings Jira is using, or with the way the SMTP server requires usernames to be formatted. Could to go into the system settings of Jira (Gear Icon -> System -> Outgoing Mail)? I am interested to see what values you have set for both From and Username here. I know that other…

Hi Mitch, I have not seen any other reports of this behavior. In my 7.12.3 test install, I can still find the Audit view. So I'm curious what might be different in your environment that prevents you from seeing this. You should only be able to reach this section through if you have the Jira system administrator role on the…

First off, the mv command is used on a copy of the source data directory, not the original. That is noted in the instructions at the top of that section. Secondly, the mv command is not intended to move these files to the target directory. Instead you need to do that step in order to collect the files, and maintain their…

Could you let me know the results of this other query first? SELECT propertynumber.* FROM propertyentry JOIN propertynumber ON propertyentry.ID = propertynumber.ID WHERE property_key = 'GreenHopper.LexoRank.Default.customfield.id'; Basically, I want to see what the id value in this query, because it will tell us the ID…

I can see you are having a problem with the syntax of the JQL here. The first error is because the field name appears to be trying to use the $ character and this is specifically a reserved character in JQL. But in your second query, it looks like you have an addition set of single quotes ' ' surrounding your custom field…

Either way can work to upgrade Jira. Personally I prefer to use the XML backup and restore that to a fresh install connected to a new empty database. But when you do this, it's really important to make sure that you have restored the $JIRAHOME/data/ folder before you do this import. I would not recommend copying/restoring…

I'm not sure why you would only be seeing 5 results if you have 200 that fit this application access role. The SQL looks to be correct as far as I can see it. The only thing I can think of is that if these other users have never logged into this Jira site, they would not have any value for their last login time. Hence they…

In my opinion, the answer to your question can be different depending on the platform/product you are currently using. I'll try to explain what I mean. In Jira Server and Jira data center, your data in Jira is being indexed by Lucene from a SQL database that you host. Creating and updating those indexes can be a rather…

You can attach a file or image via the REST API in Jira. The thing to understand about doing this though is that it is not the exact same REST endpoint used to post a comment to an issue in Jira. I understand that since you can drag/drop an image in the comment box of Jira's web UI the appearance might be that you can do…

I recognize the specific SQL error you posted. This happens because these AO tables in the Jira database are different from the rest of the tables. At least in a Postgresql database, you always have to refer to them when encapsulated by double quotes. Instead of your query, try this: select * FROM "AO_60DB71_RAPIDVIEW";…

I don't have an expectation that you would have access to that specific Cloud site. Even I don't have access to that specific Cloud site. Could you let me know why you believe you need to use that specific site address? Are you following a guide or document of Atlassians that indicates this is so? If so, please share this…

Typically this scenario indicates that Jira is started, but the Jira Software and the Jira Service Desk plugins are not loaded for some reason. This can happen for a number of possible causes. Sometimes it happens because the system is low on resources like CPU and/or memory. It can also happen when a system plugin needed…

Sorry to hear you are having this problem. I created a bug for this behavior in https://jira.atlassian.com/browse/JRACLOUD-71150 I believe that changes to the visual editor are causing jira to believe this is an escaped character, when you are not intending it to be so. For the time being, I would recommend either using…

The most likely explanation is that this feature is specific to Jira Data Center, and you're likely only using Jira Server or Jira Cloud. At the top of the article you cited there is a note about this: Project archiving is available for Jira Software Data Center and Jira Service Desk Data Center. To archive projects in…

That specific JQL function is actually being provided by the scriptrunner plugin. When looking at their documentation on this function: https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_linkedissuesof It does not have any kind of date or time parameter that could be passed to the function to find when the…

It's likely not going to be very easy to find this information from Jira itself. While Jira's JQL does have the WAS operator, this search operator is limited to only working on a few specific system fields like status, resolution, priority, reporter, etc. It does not work for custom fields like a checkbox field. So right…

The error you are seeing is specifically a MS SQL exception. Jira can be used with a number of different database types, and each of these can have slightly different data types for storing this info. In this case, the date value Jira is trying to store to SQL is [datavalue,0018-11-15 00:00:00.0] Which is actually not…

I think you might be referring to something slightly different than the original post. I believe you are talking about the new issue details view on a Scrum or Kanban board. If that is the case, there is a Jira Labs feature that you can currently disable this specific new feature. To do this go into your user avatar ->…

It looks like your CSV file has a date in a format that is different than Jira is expecting. During the CSV import, after you select the CSV file, there is an option for date format. By default it is using dd/MMM/yy h:mm a However on that page we link to some java documentation on other possible date formats and the syntax…