Comments
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I am not sure exactly what you mean by branding. Could you clarify what exactly looks different? It is possible that your previous version had a custom logo. Depending on the steps taken for an upgrade, it's possible that your logo might not have been migrated properly. If you're not referring to a custom logo, please let…
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Hi @Christian Polonio I was not able to recreate this problem in my own Cloud site. So I suspect there might be something different in your Cloud site when compared to mine. To better investigate this, I created a support case with our Cloud support team on your behalf. You can access this request at…
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Notifications in Jira Cloud are time sensitive. By that I mean, if user jsmith had access to project xyz and someone made a change to one or more issues he was watching, he would be expected to get notifications for those changes at that time (notification scheme permitting). Those notifications won't be hidden because…
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When you use the CSV export in Jira and select the option called CSV (All fields), you get all the fields that these issues have, even there is no value for those issues. If you want to avoid that, instead of using Export -> CSV (All fields), Configure your Issue navigator only to show the fields you want to export first.…
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Hi, If I have translated your question correctly, I believe you are looking to enable the logging and profiling within Jira. This is specifically a feature that is only available in Jira Server. However from looking at your account it appears you are using Jira Cloud, and not Jira Server. I am afraid that Jira Cloud does…
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@Piotr Bojko Thanks for contributing an additional possible solution here. However in the future, please review our Atlassian Community guidelines for Marketplace vendors and Solution Partners. Specifically, we would prefer that you identify yourself as being affiliated with the plugin/app in question before recommending…
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At the time this thread was created, Service Desk did not have Organizations. These organizations allow you to better group your customers and in turn let those customers share their requests with other users in their same organization. Both Cloud and Server versions of Service Desk have this feature now, and have for some…
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The CSAT surveys sent by service desk aren't sent as separate messages. Instead they actually get included into the resolve notification that the customer gets. So that would explain why you don't see these in the outgoing mail queue. At least this is the case in my Service Desk 3.15.3 version. Perhaps older version that…
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There are a couple of different possible reasons for this. First off, the specific section you cited comes from the Jira Core documentation: https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html In this case, since you're using Service Desk, it might not accurately…
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@DTS Infra Admin No you cannot. The REST API will only let you delete filters that either you created or that have been shared with you as an editor. Starting with Jira 7.12 there have been some expanded abilities for end users to quickly share their filters with other users to view and edit. More details in the Jira…
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Hi Mike, In this case, I would really recommend that you (or your Jira Cloud site admin) create a support case on https://support.atlassian.com/contact/ and select 'Technical issues and bugs' option. From here select Jira, and choose the Cloud hosting option. This will require you to enter the URL for your Cloud site in…
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Hi Garath, Both Jira Server and Jira Cloud can only store a single email address per user account. In turn Service Desk is using that specific email address on that account to identify incoming mail as being from that particular user. At the moment, I don't know of any way for you to allow for multiple email addresses on…
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I'm afraid I don't understand your question. Python is not utilized in the creation or running of Jira itself. Jira is coded and run in Java. Are you using some other utility or plugin for Jira that utilizing Python in some manner? If you are looking for information on which databases you can use with Jira Server, I would…
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Another thing to try: Without utilizing your code above, try to create an issue link in the Jira web UI between these two issues on different Jira sites. I am curious to see if this process behaves any differently in regards to the actions/results/log exceptions that appear in your environment.
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Hi Tarun, Could you clarify if the issue link is being created here or not? From what I have read I believe that it is, however the Jira logs still record this exception. The bug ticket you linked to appears to be related to this problem, however the original report of this problem in that bug ticket did indicate that the…
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Hi Steven, Given your error message I can tell that this is a problem that is specific to using a MySQL database with Jira. Specifically mysql databases can't store 4 byte characters, such as emojis. This limitation is noted in our documentation, please see Connecting Jira applications to Mysql: Known issues. Given the…
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Hi Mark, From looking at your error, it seems like you are encountering the same problem described in the KB InvalidSearchFilterException: Empty filter when Synchronising LDAP. That KB explains a few different possible scenarios that can cause this kind of error and provides some additional steps on how you can work…
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I am glad to hear my answer helped. You can accept my answer as a solution if it helped. Thanks for posting your solution as well. I really like your approach! It appears that your method can remove the projects listed in this field by their project key, and isn't dependent on the ID of the project like my approach is.
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Is this a question about the Jira database? A Confluence database? or some other product? At least in regards to Jira: These two tables don't contain related elements/fields. So I'm not sure how you would join them for any purpose of use. You can see from the database schema in…
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I would recommend reviewing the Jira Sizing Guide to get a better idea of the hardware resourced need to run Jira well. If you have Jira allocating 2GB of memory, we would expect the host operating system to be allocated at least 8GB in order to manage other processes and the operating system itself well. There is also…
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In Jira Software Cloud, Kanban boards don't have this on by default. But you can still enable it, if you are an administrator of that board. In the top right corner of the screen is a little box with an ellipsis ... Click this menu and select, "Board Settings". From there, go to the Columns section, and you'll see a…
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What is happening in Jira when you see this error? Is Jira failing to startup when this happens? I haven't encountered this specific error before, but I'm concerned about the stacktrace entries of: at com.smartbear.collaborator.util.Util.compileDomainUrl(Util.java:82) at…
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It might help to try to use the Notification helper on the issue itself in Jira to better understand why that user might be getting additional notifications from the @ mention ones. This utility will let you select the issue, the user, and the event to understand if that user is expected to get a notification given your…
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In general, it is based off the subject of the email containing the specific Issue key in question. However, let me preface this response by saying that there are potentially a lot of difference between Jira Core/Software projects versus Jira Service Desk (JSD) projects when it comes to handling inbound mail. That is…
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Jira itself doesn't use the mod_pagespeed module natively. So this must be getting injected in your environment somehow. While you can use nginx to run that module, it could also be loaded into Apache itself. You seem pretty confident that your nginx isn't running this particular module. If that is true, then I would be…
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Natively, Jira does not handle test management. I suspect that any kind of test management is being handled by a 3rd party plugin to Jira. The most popular ones of these that I am aware of in Marketplace are * Zephyr for Jira * Test Management for Jira * Xray Test Management for Jira I hope this helps.
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It's difficult to say for sure what is causing this error. We in support have seen lots of similar error messages before on Jira Software boards. That is where this error tends to show up. Please check out the KB JIRA Software: "Exception: Uncaught TypeError: Cannot read property 'fields' (or 'html') of undefined". In this…
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I'd be interested to look more closely at the specific email notifications. It's possible they are getting one email because they were @ mentioned, and another completely different email notification because perhaps they are already watching the issue or meet some other notification role such as reporter, assignee, etc. In…
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If this was on the same Cloud URL, you could just use the built in Automation for Jira Service Desk to automatically create a new request in a different project when the approval is completed. This would be the easiest way to do so. However since it sounds like you're using two different URLs for your different Cloud…
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I'm not sure how you can do this via the .vm templates. It might be possible, but I think it would be more feasible to do this in a javascript snippet of code. Side note: This particular field type is only designed to show the end user projects that they can see in Jira. Hence if they don't have the browse permission for a…
